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BMW of Palm Springs - Service Center

Palm Springs, CA

4.7
921 Reviews
Call Service Center (760) 699-2500

921 Reviews of BMW of Palm Springs - Service Center

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July 11, 2024

Following an appointment for what I thought was an oil lamp it was discovered it was the fuel tank. Service was exceptional. More

by louissapienza
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Savanna King
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 28, 2024 -

BMW of Palm Springs responded

Thank you for sharing your experience with us! We're glad that we could identify the issue with your fuel tank during your visit, even though it started as a concern about the oil lamp. Our team is committed to providing exceptional service, and we’re pleased to hear that you felt well taken care of. If you need anything else in the future, don’t hesitate to reach out. Thank you for choosing BMW Palm Springs!

July 01, 2024

Juan was great. Very informative and pleasant to work with. He explained everything well and made certain that I was happy with the service. More

by raycookus
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 12, 2024 -

BMW of Palm Springs responded

Thank you for your kind words! We're thrilled to hear that Juan provided you with excellent service and made sure you were satisfied. We look forward to serving you again in the future!

June 30, 2024

The work was completed but it should not take all day to get it do e More

by JCWARK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 12, 2024 -

BMW of Palm Springs responded

We apologize for the delay in completing the work on your vehicle. Your feedback is important, and we are working on improving our efficiency to ensure quicker service in the future. Thank you for bringing this to our attention.

June 30, 2024

Very professional and courteous always attractive and attentive never fails to impress me with her information More

by carlwit11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sandy Monson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 12, 2024 -

BMW of Palm Springs responded

Thank you for your positive feedback! We're glad to hear that our team member provided you with professional and attentive service. We appreciate your continued trust in us.

June 27, 2024

Responsive to all questions. Great communication. Scheduled so I could have a rental. Nice experience More

by jtoddm111
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sandy Monson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 12, 2024 -

BMW of Palm Springs responded

Thank you for your positive review! We're pleased to hear that you had a great experience with us and that we could assist you with a rental. We look forward to serving you again.

June 27, 2024

The communication is really bad do not get back to step up appointment don't confirm it you text or call know them no return calls or text I been waiting over a month are more to get my car back shop it's More

by bklady15
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Bryan Gacayan
2.0
This rating includes all reviews, with more weight given to recent reviews.
Juan Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 12, 2024 -

BMW of Palm Springs responded

We sincerely apologize for the poor communication and inconvenience you experienced. This is not the level of service we aim to provide. We will address this issue with our team to ensure better communication and follow-up in the future. Please contact us directly so we can resolve any outstanding issues with your vehicle.

Jul 13, 2024 -

bklady15 responded

In your response, I need to get my car into the shop. It's shaking when I am stopped. The noise is getting louder in the motor I've been dealing with this since may and nothing's been resolved, I do have text messages between me and Byran He stated on June 17th that he was Going to get my car in the shop.I told him to keep me updated and he never did.My warranty is up in august so I figured he's waiting to my warranty Has expired in August so I can pay all this money out-of-pocket for not getting my car fixed prior to that. I never had Any problem getting my car in and out the shop until Juan when went on vacation I hope we can get. This resolved soon as possible. I would like for my car to be full inspect it again.

Jul 20, 2024 -

bklady15 responded

Today is July 20th still have not received any calls from BMW I wiil never buy another one that's for sure

June 27, 2024

When you call your service advisor for an update on the car you left for a simple service and cannot get a hold of that person, leave message that are not returned and final have to drive for 30 minutes to More

by dteutle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Juan Sanchez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 12, 2024 -

BMW of Palm Springs responded

We apologize for the lack of communication and the inconvenience it caused. This is not acceptable, and we will be addressing this issue with our team to prevent it from happening in the future. Thank you for bringing this to our attention.

June 27, 2024

The infotainment has been a problem. Fortunately they had a new one in stock because it takes six months to get one. More

by boysenpaul5
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Hapner
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 12, 2024 -

BMW of Palm Springs responded

We're sorry to hear about the issues with your infotainment system, but glad we could provide a replacement promptly. Thank you for your patience, and we hope your new system works perfectly.

June 22, 2024

Customer service was great! Everyone is very friendly and professional. I’m definitely going back! Thank you More

by RN_JE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sandy Monson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Hapner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bryan Gacayan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Juan Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Savanna King
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 12, 2024 -

BMW of Palm Springs responded

Thank you for your wonderful feedback! We're delighted to hear that you had a great experience with our team. We look forward to welcoming you back in the future.

June 21, 2024

Always a pleasant experience whether I’m buying/leasing a new car or taking mine in for service! More

by JTTRISTAR1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sandy Monson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bryan Gacayan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 12, 2024 -

BMW of Palm Springs responded

Thank you for your continued trust in us! We're thrilled to hear that you always have a pleasant experience with us, whether you're buying, leasing, or servicing your vehicle. We look forward to serving you again soon.

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