BMW of Palm Springs

My. Vehicle service Sandy always takes care of my car each time I come in for service . I live in Los Angella most of the time but wait to service my vehicle until I am i Sandy always takes care of my car each time I come in for service . I live in Los Angella most of the time but wait to service my vehicle until I am in the Palm Springs area as I km comfortable with the service staff at BMW of Palm Springs. More

Bmw of Palm Springs All people who is works there, they are friendly and ready to help any time. Michael, Regena, Stan, Joe and Bryan...Thank you so much guys!! All people who is works there, they are friendly and ready to help any time. Michael, Regena, Stan, Joe and Bryan...Thank you so much guys!! More

Poor Communication Dropped off car for 10am appt.on Tuesday. Wednesday there was no word, Thursday PM no word so I called and was told they were working on it but still Dropped off car for 10am appt.on Tuesday. Wednesday there was no word, Thursday PM no word so I called and was told they were working on it but still no word by the end of day. Friday PM... STILL no word until I called and said that they’d had the car for 3 1/2 days with not a peep of information from them other than they they were diagnosing it. Finally picked up my car at 6pm on Friday and only needed a new battery. I could have taken care of that at my local gas station. All communication with this dealership came from my side. A beautiful facade of professionalism, but not backed up by services. More

Excellent Service Had my 5 Series BMW detailed after an unfortunate encounter with a sprinkler head that pelted my car with highly mineralized water that would not come Had my 5 Series BMW detailed after an unfortunate encounter with a sprinkler head that pelted my car with highly mineralized water that would not come off. Turned it over to the xxxxxxat the dealer BMW of Palm Springs. Chris took excellent care of us and returned our car in no time looking as good as the day it came off the lot. Thank you Chris for taking such good care of us, we do appreciate your professionalism and kind regard. More

Great experience I’ve always had a great experience working with Michael Pope, he is amazing and the reason why we come back to BMW of Palm Springs time and time agai I’ve always had a great experience working with Michael Pope, he is amazing and the reason why we come back to BMW of Palm Springs time and time again. More

Great service My 08 bmw was going on neutral by itself while driving, they were able to fix it just for $370 Bryan Gacayan is the man in service My 08 bmw was going on neutral by itself while driving, they were able to fix it just for $370 Bryan Gacayan is the man in service More

PS BMW Paid off my car when it came off lease. As always, any dealing with a car dealer took way too long. After arriving I was informed that a cashier’s c Paid off my car when it came off lease. As always, any dealing with a car dealer took way too long. After arriving I was informed that a cashier’s check was required - if I had known in advance I could have come with one in hand More

Top of the line service, great pricing & smooth transaction Mr. David Ball, internet sales manager at BMW of Palm Springs, turned my new car lease experience into a very pleasant experience. I returned my expir Mr. David Ball, internet sales manager at BMW of Palm Springs, turned my new car lease experience into a very pleasant experience. I returned my expired leased car and picked up my newly leased car, domed the documents in total of less than 30 minutes. Highly recommend this dealership. More

Pleasant car buying experience Salesman, Phil, was courteous, knowledgeable, and helpful. Product specialist, Jennifer, was very through in explaining the car's features. The F&I Salesman, Phil, was courteous, knowledgeable, and helpful. Product specialist, Jennifer, was very through in explaining the car's features. The F&I specialist was helpful and arranged loan for me through BMW. More

Will never come back here. After being told they would only help me with my car if my father was not involved. Veneisha used to work with my dad in the past so maybe that’s why. After being told they would only help me with my car if my father was not involved. Veneisha used to work with my dad in the past so maybe that’s why.. Okay so I had my water pump replaced under warranty 3500 miles ago and came in for a coolant leak. They told me the water pump that was put In my car was bad and they would not replace this part until I had a leaking coolant hose fixed and they wanted 1600$ for a coolant hose because the tech wanted 3 times the book hours to replace it... So I took my car elsewhere and had the hose replaced (211$) then came back dropped off my car. Two days later my car was done with a new water pump installed and everything with my cooling system was fine according to them. I drive 3 miles off the service lot then come right back because coolant is leaking worse then before. They call me 2 days later to tell me it’s the same hose that it was before and they are not going to do anything else unless in want to pay 1600 for the hose that connects directly to the faulty water pump they just had on my car... the hose was fine they day before.. just really bad service not even offer a discount or even so much as a loaner car while my car was being repaired.. This is not the only time I’ve had a bad experience at this dealership. I was told they wanted more out of pocket for my original water pump to be replace under warranty and they tried to charge me 535$ to tell me I have a bad oil filter in the past... but nothing compared to what I’ve been through this time around. More