BMW of Palm Springs

Experience We have a great experience with very competent people. They are very customer friendly, and we had a much better experience than our experience with We have a great experience with very competent people. They are very customer friendly, and we had a much better experience than our experience with other auto auto stores. More

Had to get my car annual service at BMW. As usual customer service is excellent! Sandra Thompson is the best!!!! Would never go to anyone else. customer service is excellent! Sandra Thompson is the best!!!! Would never go to anyone else. More

Bryan G. at BMW Palm Springs is great. He is always looking after both of my cars needs. Cars are always sparkling clean when I pick them up. Great service. Thank you. looking after both of my cars needs. Cars are always sparkling clean when I pick them up. Great service. Thank you. More

Our repair was done efficiently and in a timely manner. My service writer (Juan) was terrific and when we picked up the car Brian was also great, helping us to complete the repairs. My service writer (Juan) was terrific and when we picked up the car Brian was also great, helping us to complete the repairs. More

Juan, in service department provided timely and accurate information and advice He kept to time lines and was exceedingly professional in all aspects of my dealings with him information and advice He kept to time lines and was exceedingly professional in all aspects of my dealings with him More

Fraud I requested a refund for the reminder of the maintenance package I had purchased from these people. First they lied to me telling me that they don't h I requested a refund for the reminder of the maintenance package I had purchased from these people. First they lied to me telling me that they don't have to issue a refund. After getting BMW involved, the agreed to do so in January. It is end of March now and they are still refusing to send the check. Kevin the low life, 8 weeks the check is sitting on his desk and he refuses to send it to me. His new excuse for not sending me the check "coronavirus" More

Finalizing Purchase of BMW 217i With the help of Brad Williams I was able to finalize the purchase of the BMW 217i, he is always helpful answering all my questions and is very good a With the help of Brad Williams I was able to finalize the purchase of the BMW 217i, he is always helpful answering all my questions and is very good about returning my calls. Justin finished up with the paperwork and was able to come to my house personally so I could sign the final documents. Since we are required to stay at home, this was very helpful. More

During our interaction at BMW, Bryan was warm, welcoming and yet very professional! We are a household of two BMW’s and value good quality of service. Thank you! and yet very professional! We are a household of two BMW’s and value good quality of service. Thank you! More

A bit disappointed in the service at BMW of Palm Springs for the first time. They are usually very good. I identified a problem in November 2019. The service person ignored my observation. This service I a for the first time. They are usually very good. I identified a problem in November 2019. The service person ignored my observation. This service I again identified the issue which now is much greater to the tune of $1,300. No apology. More

Bryan is a great service rep. Very responsible and easy Bryan is a great service rep. Very responsible and easy to work with. Got car in which was very important and also was done on time. Bryan is a great service rep. Very responsible and easy to work with. Got car in which was very important and also was done on time. More