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BMW of Palm Springs

Palm Springs, CA

4.7
1,194 Reviews
indiGO Auto Group is the destination for everyone who shares a passion for automobiles, providing unique access to brands we dream to drive, with experiences, insights, and connections for fellow enthusiasts that inspire and reward owners. We have 27 franchised dealerships in seven United States markets, with each destination being led by a team who not only have in-depth brand knowledge but are passionate enthusiasts themselves. This enthusiasm and knowledge come together to create a truly unique experience for all indiGO clients.
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3737 East Palm Canyon Dr

Palm Springs, CA

92264

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Showing 1,194 reviews

November 25, 2020

The entire team and process of purchasing our new BMW especially Paul our salesperson was exceptional and exceeded our best experience and expectations! 5-Star truly earned. More

by Bellanancy1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brad Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 24, 2020

ridiculous price to perform repairs, $3500.00 verses 5 star independent euro shop $1258.00. No loaner vehicle provided. Never again will I consider PS BMW. More

by WDTKELLY
Price
Recommend Dealer
No
Employees Worked With
Sandy Monson
4.0
This rating includes all reviews, with more weight given to recent reviews.
November 19, 2020

Very efficient and safe. We were shuttled back and forth to our house on time! Informative and completed on time. Courteous! We appreciate the service! More

by Fandihanna
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Chris Hapner
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 12, 2020

I went in for routine maintenance with the understanding that there were no loaner vehicles available. Initially the car was to be ready that same day, but when it wasnt Sandy provided a loaner while the se More

by Markalexander483
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sandy Monson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 18, 2020 -

BMW of Palm Springs responded

Our service staff and Sandy are prepared to have you in and out for your service visit and provide updates throughout your service! We appreciate your patience through the process and hope to see you again soon!

November 11, 2020

Took my leased BMW in for service. I had to call the service dept daily to find out the status of the car. No loaner car given for 6 days at the dealership. No bueno. More

by Doheny3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Sandy Monson
3.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 19, 2020 -

BMW of Palm Springs responded

Thank you for your review. We are always open to suggestions and feedback of ways to continue improving our customer service experiences. We would like to apologize that your service was not the positive experience that we aim to deliver. If there is anything else that we can do or if you would like to further discuss your recent experience with us please contact our Service Manager, Veneisha Foster at 760-969-4874 or at vfoster@indigoautogroup.com. Thank you again for your feedback and we hope to speak with you soon.

November 10, 2020

Best service department ever! Sandy is amazing! Always gets the job done! Great service with a smile! Sandy is very knowledgeable about all parts and service and always goes out of her way to accommodate. More

by JOELPS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sandy Monson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 18, 2020 -

BMW of Palm Springs responded

Thank you for your great review! We agree that Sandy is amazing! She loves to share her knowledge and have your vehicle leave in amazing condition! We appreciate your awesome feedback about Sandy and look forward to seeing you visit her and our service drive again soon!

November 06, 2020

I had an excellent experience at Palm Springs BMW. The dealership was undergoing renovation. However, I was greeted at the drop off location and then taken immediately to a service advisor named Savannah More

by Sdburich1101@outlook.com
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Savannah
Nov 18, 2020 -

BMW of Palm Springs responded

The BMW of Palm Springs team strives to provide that excellent experience even through our renovations. We're delighted to hear that you enjoyed the service process and hope to have you return for future services!

November 05, 2020

No better service advisor then Bryan Guyango. He goes above and beyond for his customers. His promise to keep me updated on status he gets a 10+++. Always get a clean car back and a thank you for my busi More

by Lbscagirl344
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bryan Gacayan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 18, 2020 -

BMW of Palm Springs responded

We love to hear that Bryan had gone above and beyond during your visits! He aims to provide a great line of communication and truly enjoys working with you! We can't wait to have you return to visit Bryan soon!

November 05, 2020

Even though there was a lot of congestion due to construction, the service was outstanding. Bryan made the process easy and speedy. Thank you, BRYAN! More

by Felice
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bryan Gacayan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 18, 2020 -

BMW of Palm Springs responded

Thank you for your 5-star review! We enjoy hearing that you had an outstanding service with us! Bryan is always prepared to make the process easy and speedy! Come back to visit Bryan and the BMW of Palm Springs team again soon!

October 31, 2020

This is my 3rd lease agreement w/BMW Palm SpringsI This is my 3rd lease agreement w/BMW Palm Springs I wanted 2021 white/beige 530i Salesman Mike Pope, finance director kevin Rock made it happen More

by kathyf
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Rock, Michael Pope
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