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BMW of Palm Springs

Palm Springs, CA

4.7
1,194 Reviews
indiGO Auto Group is the destination for everyone who shares a passion for automobiles, providing unique access to brands we dream to drive, with experiences, insights, and connections for fellow enthusiasts that inspire and reward owners. We have 27 franchised dealerships in seven United States markets, with each destination being led by a team who not only have in-depth brand knowledge but are passionate enthusiasts themselves. This enthusiasm and knowledge come together to create a truly unique experience for all indiGO clients.
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3737 East Palm Canyon Dr

Palm Springs, CA

92264

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Showing 1,194 reviews

September 22, 2023

I am satisfied with the good customer service, however, the party quoting the spare parts price needs to quote the correct price for their product. Just now quote me the price for the part (Leaking valve c More

by TONYTRUONG26
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Savanna King
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 22, 2023

I’m new to the area but was pleased by level of efficiency and customer service. Overall was very accommodating More

by GARY.GRUNEBERG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Savanna King
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 22, 2023

Fast, Friendly, Professional, and Thorough Service! Excellent Customer and Service Center! Congratulations, and more power to all of you! More

by seanneroa
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Employees Worked With
Sandy Monson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Hapner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bryan Gacayan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Juan Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Savanna King
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 21, 2023

l am just thrilled that my 328i was fixed in a timely fashion. No further comments. More

by cukaoma
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Savanna King
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 21, 2023

Courteous and knowledgeable personnel. Fabulous coffee machine. But all the bells and whistles didn’t make my visit less painful, having to wait more than three hours for a flat tire repla More

by Sappho
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Hapner
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ibrahim, Vince
September 19, 2023

They are the best about customer service Im very happy with my advisor Juan Sanchez More

by Roxana castro
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 15, 2023

Very good service but did take sometime despite appointment .Savana King very friendly and efficient. More

by LarryD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Savanna King
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 11, 2023

My relationship with this dealership has been an excellent experience. Highly recommend Paul/sales department & Bryan in service! More

by avileek
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Veneisha Foster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bryan Gacayan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Steiding
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 15, 2023

Thorough technicians video walkthrough of vehicle makes it easy to see possible issues and make decisions. Competent technical advisors. Great loaner program!! More

by Mr. C
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ibrahim 5 stars
Jun 21, 2023 -

BMW of Palm Springs responded

Hello Mr.C, Thank you for choosing BMW of Palm Springs and taking the time to leave us such a great review! We are so happy to know that you were thoroughly informed about potential issues with your vehicle due to our technicians’ video walkthrough. It’s wonderful to hear that our technical advisors provided you with competent advice as well. We also appreciate hearing how much you enjoyed our loaner program. Again, thank you for your kind words about our services. Your support means a lot to us and we truly value every customer who visits us at BMW of Palm Springs!

April 06, 2023

I especially wanted to express my appreciation to Ibrahim in Service -- he went above and beyond to help me with servicing my car and then advice after someone totalled it. And thank you to Angel in Sales More

by Jan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ibrahim he gets 10 stars
Apr 07, 2023 -

BMW of Palm Springs responded

Jan, thank you so much for your kind words and bringing Ibrahim's performance to our attention. He is a valued member of the BMW of Palm Springs family, and it pleases us to hear that he took great care of you both during servicing as well as afterwards. Your feedback helps to motivate and encourage teammates like Ibrahim to continue providing excellent service! We're sorry to hear about what happened with your car, but grateful that we could help in some way. At BMW of Palm Springs, delivering exceptional customer service is our top priority; knowing that we have been successful in meeting this goal for you is the highest form of appreciation we can receive! Thank you again for taking the time to leave us this review.

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