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BMW of Palm Springs

Palm Springs, CA

Overview
Employees
Reviews
Vehicles
4.7
1,194 Reviews
indiGO Auto Group is the destination for everyone who shares a passion for automobiles, providing unique access to brands we dream to drive, with experiences, insights, and connections for fellow enthusiasts that inspire and reward owners. We have 27 franchised dealerships in seven United States markets, with each destination being led by a team who not only have in-depth brand knowledge but are passionate enthusiasts themselves. This enthusiasm and knowledge come together to create a truly unique experience for all indiGO clients.
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3737 East Palm Canyon Dr

Palm Springs, CA

92264

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Showing 1,194 reviews

October 23, 2023

Accommodating ,kind, and professional with all my questions and concerns on my 2019 hybrid automobile purchase. More

by dirwinsf
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Hapner
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 06, 2023 -

BMW of Palm Springs responded

We're glad to have met your expectations in terms of accommodation, kindness, and professionalism. Your satisfaction with your 2019 hybrid automobile purchase is important to us.

October 23, 2023

Challenge getting this car into the system and deleting old contact information. Once that was accomplished everything went smooth. More

by JOHNC19
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Sanchez
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 06, 2023 -

BMW of Palm Springs responded

We apologize for the challenges in getting your car into the system. We're pleased that once resolved, everything proceeded smoothly. Your feedback helps us improve our processes.

October 22, 2023

Great dealer and fast to work with when car buying I just wished my process was a little faster and my car shipped sooner. I waited two weeks More

by PEREIRACHRIS0189
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Veneisha Foster
1.0
This rating includes all reviews, with more weight given to recent reviews.
Orlando Welsh
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 06, 2023 -

BMW of Palm Springs responded

Thank you for your positive remarks about our dealership and the efficiency of the car buying process. We understand your desire for a faster experience and shipping time. Your feedback helps us enhance our processes.

October 21, 2023

The service was a bit slow, the car was in the shop for almost a week. To get in touch with the service advisors is sometimes difficult. For the first time the car was service they loan me a car which it w More

by rjfr39
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sandy Monson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bryan Gacayan
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 06, 2023 -

BMW of Palm Springs responded

We apologize for the delay in service and any difficulty you experienced in reaching service advisors. Your feedback is crucial, and we'll work on improving our communication channels for a more streamlined experience.

October 20, 2023

They loaned a car while tacking care of ours. Loved the prompt and professional service. More

by ALDOBAB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sandy Monson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Hapner
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 06, 2023 -

BMW of Palm Springs responded

Thank you for highlighting our prompt and professional service. We're delighted to have met your expectations and provided a loaner car for your convenience.

October 20, 2023

Great service and personal attention. I’m confident that the work will be done correctly. More

by psand7231
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Hapner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 06, 2023 -

BMW of Palm Springs responded

We're pleased to hear about your confidence in our service and personal attention. Providing great service is our priority, and we're committed to ensuring the work is done correctly.

October 20, 2023

Typically good service but last two visits the communication of the service advisor was terrible and frustrating. More

by windyhall23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Savanna King
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 06, 2023 -

BMW of Palm Springs responded

We apologize for the recent communication challenges you've faced during your service visits. We understand the importance of clear communication and will address this internally to enhance our service experience.

October 19, 2023

Friendly and good service. Went above and beyond in detailing to remove a stain on the dashboard- even though the vehicle was only in for an oil change. Only negative was that More

by davehdirks
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ibrahim
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Oct 19, 2023 -

BMW of Palm Springs responded

Thank you for sharing your experience at BMW of Palm Springs. We're delighted to hear about your satisfaction with our detailing service, especially in addressing the stain on your dashboard. We apologize for the longer wait time during your visit, and we appreciate your patience. Your feedback is invaluable and will be used to enhance our scheduling efficiency to better serve you and other valued customers in the future. We’re pleased that overall, you are happy with the service provided and we look forward to welcoming you back for your next service appointment.

October 19, 2023

My service was taken care of expeditiously and the customer service from Chris Hapner was exceptional. More

by davisgregj60
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Hapner
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 19, 2023 -

BMW of Palm Springs responded

Thank you for your feedback. We're thrilled that Chris Hapner could provide exceptional service and address your needs promptly. Your satisfaction is our priority, and we look forward to serving you again.

October 19, 2023

Palm Springs BMW has always been extremely attentive to my needs and Service Advisor Chris Hapner is beyond reproach taking care of any service issues that arise. Friendly, accommodating, and professional, More

by Mike FINNELL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Hapner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brad Williams
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Oct 19, 2023 -

BMW of Palm Springs responded

Thank you immensely for your glowing review and your continued patronage at BMW of Palm Springs. It’s heartwarming to read about your positive experiences with us, especially the exemplary service provided by Chris Hapner. Your kind words are a significant encouragement to Chris and our entire team, motivating us to continue delivering exceptional service. Owning three BMWs is a strong testament to your trust in us, and our brand, and we're honored to be your choice for automotive care. We eagerly anticipate your next visits and the opportunity to continue serving you and your vehicles. Thank you once again, and kudos to Chris for making a remarkable impression!

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