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BMW of Palm Springs

Palm Springs, CA

4.7
1,194 Reviews
indiGO Auto Group is the destination for everyone who shares a passion for automobiles, providing unique access to brands we dream to drive, with experiences, insights, and connections for fellow enthusiasts that inspire and reward owners. We have 27 franchised dealerships in seven United States markets, with each destination being led by a team who not only have in-depth brand knowledge but are passionate enthusiasts themselves. This enthusiasm and knowledge come together to create a truly unique experience for all indiGO clients.
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3737 East Palm Canyon Dr

Palm Springs, CA

92264

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Showing 1,194 reviews

October 28, 2023

My experience with BMW of Palm Springs since I purchased my car 5 !/2 years ago have always been positive. More

by benhbarnes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Gacayan
4.0
This rating includes all reviews, with more weight given to recent reviews.
Savanna King
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 06, 2023 -

BMW of Palm Springs responded

We're honored by your loyalty! It's fantastic to hear that your experiences with BMW of Palm Springs have consistently been positive over the past 5 1/2 years. Your continued trust is deeply appreciated.

October 27, 2023

Bryan is always the best! Clear communication, timely service and honest. He’s the only service advisor I’d recommend at BMW PS. Our entire family sees him, from an Alpina to More

by johnarnold628
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Veneisha Foster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bryan Gacayan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 06, 2023 -

BMW of Palm Springs responded

Thank you for your kind words about Bryan! We're thrilled to hear about his clear communication, timely service, and honest approach. Treating our customers like family is a core value, and we appreciate your trust and recommendation. If there's anything more you'd like to share or if you have further questions, please feel free to reach out. We value your business and look forward to providing exceptional service on your future visits.

October 27, 2023

Great Service. Angel was super helpful. he helped me for a couple of months to get this deal done. More

by nb
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Angel
Dec 06, 2023 -

BMW of Palm Springs responded

We're thrilled to hear about your great service experience! Angel is a valuable member of our team, and we're delighted that he could assist you over the course of a couple of months to ensure a successful deal.

October 27, 2023

Bryan was very responsive and helped to ensure we got timely and convenient service. He’s accessible and reliable to work with. More

by WENTZEL00
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Gacayan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 06, 2023 -

BMW of Palm Springs responded

Thank you for recognizing Bryan's responsiveness and commitment to ensuring timely and convenient service. We appreciate your feedback on his accessibility and reliability.

October 27, 2023

She is always professional and helpful and I find she gets back with her customers to inform them of the progress on our vehicle. More

by yogiruiz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sandy Monson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 06, 2023 -

BMW of Palm Springs responded

Thank you for highlighting Sandy's professionalism and helpfulness. Keeping customers informed of progress is a key part of our commitment to excellence. We're grateful for your positive comments.

October 26, 2023

Sandy Monson is truly exceptional. Her supervision of my experience is outstanding from start to finish. More

by REILLYRC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sandy Monson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 06, 2023 -

BMW of Palm Springs responded

Sandy is indeed exceptional, and we're grateful for your acknowledgment of her outstanding supervision throughout your experience. We aim to deliver service that exceeds expectations.

October 26, 2023

I was very pleased with the service I received. Everyone attempted to make the process as seemless as possible and my advisor worked diligently to get me out do there as quickly as possible. The de More

by CHRISTOPHER40
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sandy Monson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Hapner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 06, 2023 -

BMW of Palm Springs responded

Thank you for your positive feedback on the efficient and seamless process. Making your experience as smooth as possible is a priority, and we're pleased that everyone contributed to achieving this goal.

October 26, 2023

Chris is great! Always helpful, he knows what he's talking about, whether it's about the repairs that need to be done or details about various BMW models. Taking t More

by JWHAGER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Hapner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 06, 2023 -

BMW of Palm Springs responded

We're pleased to hear about Chris's great service! His expertise and approachability are valuable assets, and we're glad he could make your service experience comfortable and informative.

October 26, 2023

Easy to get an appointment and great service - efficient, friendly and thorough. Appreciated the lift drop off and pick up. More

by Damon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Savanna King
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 06, 2023 -

BMW of Palm Springs responded

We're glad to hear that the appointment process was easy and that you received efficient, friendly, and thorough service. The lift drop-off and pick-up options are designed for your convenience.

October 26, 2023

Contrary what was conveyed, our vehicle was returned unwashed exteriorally and interiorally with hand stained windshield. Moreover, the key fob battery was not replaced as the system still reads, "low More

by SMFDNMW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ibraham
Dec 06, 2023 -

BMW of Palm Springs responded

We apologize for any inconvenience regarding the unwashed vehicle and the key fob battery issue. Your feedback is valuable, and we'll address these concerns to ensure a better experience in the future.

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