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BMW of Palm Springs

Palm Springs, CA

Overview
Employees
Reviews
Vehicles
4.7
1,194 Reviews
indiGO Auto Group is the destination for everyone who shares a passion for automobiles, providing unique access to brands we dream to drive, with experiences, insights, and connections for fellow enthusiasts that inspire and reward owners. We have 27 franchised dealerships in seven United States markets, with each destination being led by a team who not only have in-depth brand knowledge but are passionate enthusiasts themselves. This enthusiasm and knowledge come together to create a truly unique experience for all indiGO clients.
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3737 East Palm Canyon Dr

Palm Springs, CA

92264

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Showing 1,194 reviews

January 20, 2024

My service rep was courteous, helpful and polite. He had some cost savings programs that he suggested and had he have not suggested these, I would not have saved the money I did. More

by TRISH6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Gacayan
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 26, 2024 -

BMW of Palm Springs responded

We're glad to hear about your positive experience with our service representative! Providing courteous and helpful service is a priority for us, and we're pleased that you found our suggestions on cost savings beneficial. At BMW Palm Springs, we aim to provide value to our customers. If you have any further questions or if there's anything else we can assist you with, please feel free to reach out. Safe travels, and thank you for choosing us for your automotive needs!

January 20, 2024

Sandra was fantastic. She worked closely with the technician and step by step resolved the issues and also kept me informed in every step of the repair. I manage 2 repair More

by smw52453
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sandy Monson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 26, 2024 -

BMW of Palm Springs responded

We're thrilled to hear about your fantastic experience with Sandra and our team! At BMW Palm Springs, providing excellent service is our priority, and we appreciate your positive feedback. We understand the importance of clear communication and efficient resolution. Thank you for recognizing Sandra's efforts, and we're honored to have exceeded your expectations. We look forward to serving you again in the future. Safe travels, and thank you for choosing us

January 20, 2024

Efficient, professional and good workmanship and excellent communication with the owner or client. A great experience all around. More

by ESANDLER2003
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sandy Monson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Hapner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bryan Gacayan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Juan Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Savanna King
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 26, 2024 -

BMW of Palm Springs responded

Thank you for your positive feedback! We're delighted to hear that your experience with us was efficient, professional, and showcased excellent workmanship. Communication is key, and we're pleased to know that it met your expectations. At BMW Palm Springs, we aim to provide a great experience for our clients. If you have any further needs or questions, feel free to reach out. Safe travels, and thank you for choosing us for your automotive needs!

January 19, 2024

The rep was outstanding, but received the car back with service messages. It was the rep who cleared out the error messages. I ‘ve been receiving advertisements for 10% discount, but it was not applied to More

by z-8770
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Hapner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin Rock
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Jan 26, 2024 -

BMW of Palm Springs responded

We appreciate your feedback, and we apologize for any inconvenience you experienced. It's concerning to hear that the service messages were not cleared initially, and we understand the importance of accurate billing. We'll address this matter internally to ensure it doesn't happen in the future. Please contact our customer service team directly so we can investigate the discount issue and work towards a resolution. We value your business and appreciate your understanding. Thank you for bringing this to our attention.

January 19, 2024

Juan is always professional, knowledgeable, an excellent communicator, and accountable. He is also very nice. More

by rosenberg.m3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 26, 2024 -

BMW of Palm Springs responded

Thank you for your kind words about Juan! We're delighted to hear that he consistently provides professional, knowledgeable, and excellent service. At BMW Palm Springs, we strive to deliver the best customer experience, and we appreciate your positive feedback. If you have any further needs or questions, feel free to reach out. Safe travels, and thank you for choosing us for your automotive needs!

January 19, 2024

Unfortunately, my convertible required some pretty extensive repair work which is not a situation anyone wants to go through. Thankfully Bryan made it as painless as possible; got me set with a loane More

by kfbnycla
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Gacayan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 26, 2024 -

BMW of Palm Springs responded

We're sorry to hear about the extensive repair work your convertible needed, but we're pleased to know that Bryan made the process as painless as possible for you. Providing a loaner and keeping you updated are top priorities for us, and we appreciate your understanding, especially during the holidays. We're glad your car is all better now. Thank you for choosing BMW Palm Springs, and if you have any further needs or questions, feel free to reach out. Safe travels!

January 17, 2024

Very kind and helpful in what needs to be done Bryan is very helpful with my needs More

by DENNISMARTA25
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brody Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brad Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bryan Gacayan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin Rock
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Jan 17, 2024 -

BMW of Palm Springs responded

Thank you for choosing BMW Palm Springs! We appreciate your kind words about Bryan's assistance. We're glad to hear he was very helpful in addressing your needs, and we look forward to serving you in the future.

January 17, 2024

Terrific service and on time as promised. met me high level of expectations. I will definitely be bringing my BMW back for all service needs. More

by Bryan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sandy Monson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 26, 2024 -

BMW of Palm Springs responded

Thank you for your positive feedback! We're delighted to hear that you had a terrific service experience and that we met your high expectations. At BMW Palm Springs, we aim to provide reliable and timely service for our customers. We look forward to welcoming you back for all your future service needs. Safe travels, and thank you for choosing us

January 17, 2024

Easy pick up and drop off and keeps you well informed. Sandy is the best! More

by Kelley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sandy Monson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 26, 2024 -

BMW of Palm Springs responded

Thank you for choosing BMW Palm Springs and for taking the time to share your positive experience! We're thrilled to hear that the pick-up and drop-off process was easy for you and that Sandy provided excellent service. Your satisfaction is our priority, and we appreciate your feedback. If you have any further needs or questions, feel free to reach out. Safe travels, and thank you for being a valued customer!

January 17, 2024

Always and consistently great service. From simple questions to complex issues. I would recommend this service location to everyone. More

by IDDOC0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Gacayan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 17, 2024 -

BMW of Palm Springs responded

Thank you for your positive feedback! We're delighted to hear that you have consistently experienced great service at BMW Palm Springs, whether it's for simple questions or more complex issues. Your recommendation means a lot to us, and we appreciate your trust in our service location. If you ever have more questions or automotive needs, please feel free to reach out. We look forward to continuing to provide you with excellent service in the future. Thank you for your recommendation!

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