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BMW of Palm Springs

Palm Springs, CA

4.7
1,194 Reviews
indiGO Auto Group is the destination for everyone who shares a passion for automobiles, providing unique access to brands we dream to drive, with experiences, insights, and connections for fellow enthusiasts that inspire and reward owners. We have 27 franchised dealerships in seven United States markets, with each destination being led by a team who not only have in-depth brand knowledge but are passionate enthusiasts themselves. This enthusiasm and knowledge come together to create a truly unique experience for all indiGO clients.
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3737 East Palm Canyon Dr

Palm Springs, CA

92264

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Showing 1,194 reviews

February 01, 2024

Savanna is great to work with. Very welcoming and attentive, while making sure the job gets done right. More

by fisticle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Savanna King
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 01, 2024

Easy to get to and service department got us in right away. Parts were needed to be ordered but they completed in a timely manner. More

by JAM.MULLALLY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Savanna King
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 01, 2024

The facility was and is always very clean. The staff were all professional, helpful and friendly. No complaints. More

by scottbailey65
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 31, 2024

The shop was clean and the staff was friendly and clear on the process. Overall a good experience. More

by koinrm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Savanna King
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 31, 2024

While I am happy with my service advisor and BMW service department I am very unhappy with BMW to have a beautiful 335I who's engine is out commision after less than 50,000 miles. More

by QUINPS
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ralph Fairweather Jr
Feb 26, 2024 -

BMW of Palm Springs responded

We're truly sorry to hear about the issue you're experiencing with your 335i's engine. Your satisfaction is our priority, and we understand how frustrating it must be to encounter such a problem at this mileage. Please know that we take these matters seriously, and we want to assist you in resolving this issue as best we can. We'll make sure to communicate your concerns to our service department and work to find a satisfactory solution for you. Thank you for bringing this to our attention, and we appreciate your continued trust in BMW Palm Springs.

January 31, 2024

Joey Zamora was wonderful! I was treated courteously and professionally throughout the process. Cannot recommend more highly! Gilbert in Finance also made experience wonderful. More

by BILLPETRAS
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joey Zamora, Gilbert in Finance
Feb 26, 2024 -

BMW of Palm Springs responded

Thank you so much for your kind words about Joey Zamora and Gilbert in Finance! We're thrilled to hear that you had a wonderful experience with us and that our team treated you courteously and professionally. Your recommendation means a lot to us, and we appreciate your trust in BMW Palm Springs. If you ever need anything else, please don't hesitate to reach out.

January 31, 2024

HAD THE CAR IN THE SHOP FOR ALMOST 8 DAYS AND THE BRAKES ARE STILL HAVING THE SAME ISSSUE, I CALLED TWICE AND NO RESPONSE. More

by VICTOR27MENDOZA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Sandy Monson
1.0
This rating includes all reviews, with more weight given to recent reviews.
January 30, 2024

Great service. Overall a great department with Ibrahim and Molly. I appreciate being able to text with Ibrahim. More

by EGGROSE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ibrahim, Molly
Feb 26, 2024 -

BMW of Palm Springs responded

Thank you for choosing BMW Palm Springs and for sharing your experience! We're glad to hear that you had a great service experience with Ibrahim and Molly. We're committed to providing convenient and efficient service, and we're delighted that Ibrahim's texting option added to your satisfaction. If there's anything else we can assist you with, please don't hesitate to reach out. We appreciate your feedback and look forward to serving you again in the future!

January 30, 2024

Bryan was great as was the service provided on the vehicle. I like being able to approve/decline suggested work on my phone. More

by kirk9
Recommend Dealer
Yes
Employees Worked With
Bryan Gacayan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 26, 2024 -

BMW of Palm Springs responded

Thank you for choosing BMW Palm Springs! We're delighted to hear that Bryan provided you with great service and that you appreciated the ability to manage suggested work from your phone. Your satisfaction is our priority, and we're grateful for your feedback. We look forward to serving you again soon!

January 30, 2024

Friendly and timely service. Bryan is excellent. i trust BMW Palm Springs with my vehicles. More

by rogerdreiling
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Gacayan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 26, 2024 -

BMW of Palm Springs responded

Thank you for choosing BMW Palm Springs! We're delighted to hear about your positive experience with Bryan and our team. Providing friendly and timely service is our priority, and we're thrilled to have earned your trust with your vehicles. Your satisfaction means a lot to us, and we look forward to serving you again in the future!

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