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BMW of Palm Springs

Palm Springs, CA

4.7
1,190 Reviews
Sales Department Our sales department has one purpose: to exceed your expectations from test drive to delivery. Our professional sales team is committed to a no-pressure, high integrity approach to your ownership experience. Our goal is for you to feel that the vehicle you drive away in is the perfect one for you. Our online inventory of new and pre-owned vehicles is updated daily. We invite you to schedule a test drive or stop by our showroom to experience all that we have to offer. Service / Parts / Boutique Departments BMW of Palm Springs services your vehicle with the utmost care. Our highly trained staff of technicians and advisors have received hundreds of hours of factory training. Our goal is to quickly diagnose and repair your vehicle with original factory parts. We offer the following: Factory trained and certified technicians Alternate transportation Genuine BMW parts Complimentary car wash All repairs come with a 2 year/unlimited mile warranty Our waiting area has many of the common conveniences you'd expect such as complimentary refreshments, WIFI, TV and reading materials. If you would rather not wait, we are happy to provide alternate transportation. Feel free to browse through our boutique for the best BMW Life Style items or great gift ideas. SCHEDULE SERVICE
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3737 East Palm Canyon Dr

Palm Springs, CA

92264

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Showing 1,190 reviews

October 07, 2017

Professional & courteous Prompt and knowledgeable service in a comfortable and clean atmosphere . Caring and very personable. Andrew was at the top of his game and I felt very More

by Darbuck1234
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andrew Perez
Oct 09, 2017 -

BMW of Palm Springs responded

Darbuck1234, Thank you for the great review!! We look forward to your next visit and the opportunity to be of your assistance again!

October 06, 2017

Stan was great - they did the recall in the time stated and threw in a wash. The service is always great here, They seem honest and fair. More

by Buzzby
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Stan
Oct 09, 2017 -

BMW of Palm Springs responded

Buzzby, thank you for the great review! We are thrilled to know you were satisfied with your service. We look forward to being of your assistance again in the near future!

October 06, 2017

Positive and helpful associate. I appreciate Andrew Torres and his professional opinion when it came to my car. He took good care of me and communicated any issues. I was treated lik More

by Audreyana
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andrew Torres, Ken
Oct 09, 2017 -

BMW of Palm Springs responded

Audreyana, Thank you for leaving us a review! We appreciate all the stars and compliments of our team. Come back to visit us again soon, it would be our pleasure to be of your assistance!

September 30, 2017

Attitude. Poor customer service. Took my car in August for the end of warranty cycle and then with used to deal with it. Had to take it in September. Went in to have oil changed More

by Karan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Not sure
Sep 30, 2017 -

BMW of Palm Springs responded

Karan, Thank you for your feedback and brining to our attention the details of your negative experience at BMW Palm Springs. Please know that we are a dealership that strives to provide exceptional customer service to all of our customers and we sincerely apologize this was not reflected to you during your visits. Contact us directly at (760) 699-2500 to further discuss towards a resolution and assure your next visit is 5-star worthy, like it should be. Thanks again for bringing this to our attention.

September 25, 2017

Great 1 day service. My service advisor Brain was professional, friendly, and courteous. They dealership serviced my vehicle in a day. The service was affordable. And by t More

by LAGuy89
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian
September 24, 2017

Excellent customer service ! The best! You will be so pleased with this Bmw dealership and service ...you won’t go anywhere else.Sandra Garcia in service is Incredible ....she is super co More

by TT
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sandra Garcia / Ken Miller/ Vince
September 15, 2017

customer service exclient I came in without an appointment due to my battery needing to be replaced. My regular service person Chris (who is always great to deal with) was out More

by robsbmw
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andrew
Sep 18, 2017 -

BMW of Palm Springs responded

Thank you for the 5-star review! We are glad to know our team was able to accommodate your needs and get you back on the road in a timely manner. Please continue to visit us for all of your BMW needs, we look forward for the next opportunity to assist you!

September 13, 2017

Excellent customer service They were honest and kept me updated. Brian went out of his way to ensure everything went smoothly, provided me with insight, was able to answer all o More

by Jlove9879
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian
Sep 14, 2017 -

BMW of Palm Springs responded

Thank you for leaving such a detailed 5-star review! We are glad to know everything was smooth during your service visit and our team exceeded your expectations. Please visit us again for any and all of your BMW needs!

September 12, 2017

Unfortunate I arrived at the appointed time. A couple came after me but was served before me and this required me to wait an extra 30 minutes. I understand how u More

by tsizem
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Service Department
Sep 12, 2017 -

BMW of Palm Springs responded

tsizem, Please know that you and your time are very important to us and we are disappointed this was not reflected to you during your time of visit. We would like to work towards a resolution for this so please contact us at (760) 324-7071 for further discussion. -Service Department, BMW Palm Springs.

September 08, 2017

Getting in for an oil change My service person Stan is awesome! He checks to make sure my car gets proper guidelines checked which makes me feel safe when I travel. More

by Stars05
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Stan Sterling
Sep 12, 2017 -

BMW of Palm Springs responded

We appreciate the 5-star rating! Also, glad to hear Stan was able to take great care of you during your visit. Please continue to visit our store for any of your BMW needs-- Stan and the team would be happy to be your assistance!