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BMW of Palm Springs

Palm Springs, CA

Overview
Employees
Reviews
Vehicles
4.7
1,191 Reviews
indiGO Auto Group is the destination for everyone who shares a passion for automobiles, providing unique access to brands we dream to drive, with experiences, insights, and connections for fellow enthusiasts that inspire and reward owners. We have 27 franchised dealerships in seven United States markets, with each destination being led by a team who not only have in-depth brand knowledge but are passionate enthusiasts themselves. This enthusiasm and knowledge come together to create a truly unique experience for all indiGO clients.
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3737 East Palm Canyon Dr

Palm Springs, CA

92264

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Showing 1,191 reviews

January 04, 2025

Sales person Jose At the Palm Springs dealer was very professional and knowledgeable Had a great experience More

by grettagiuntoli
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jose Hurtado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brody
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Jan 13, 2025 -

BMW of Palm Springs responded

Thank you, Gretta, for your kind words! We’re delighted to hear that Jose provided you with a professional and knowledgeable experience. Your satisfaction means a lot to us, and we look forward to assisting you again in the future!

December 22, 2024

Dishonest and unprofessional. The sales people make up numbers and waste their customers time. Stay away. They make offers that they ultimately can't honor. More

by sps1291
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Jose Hurtado
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 13, 2025 -

BMW of Palm Springs responded

Thank you for sharing your feedback. We sincerely apologize for your experience and the frustration it caused. This is not the level of service we aim to provide. Please reach out to our General Manager, Veneisha Foster, so we can better understand the situation and work to make things right. Your satisfaction is important to us, and we’d appreciate the opportunity to address your concerns.

December 01, 2024

Extremely friendly sales people and finance people and managers. They really tried to find the best deal for us More

by Steve and Tim
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nayeli Torres
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bobby Basarkis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Salinas
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Gutierrez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 13, 2025 -

BMW of Palm Springs responded

Thank you, Steve and Tim, for your wonderful feedback! We’re thrilled to hear that our sales, finance, and management teams provided a friendly and dedicated experience while helping you find the best deal. Your trust and support mean the world to us, and we look forward to serving you again!

November 22, 2024

Nice place and good location. Friendly Enjoyed our sales person. Very friendly and knowledgeable. Thank you More

by evelynash
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Angel Gomez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 13, 2025 -

BMW of Palm Springs responded

Thank you, Evelyn, for your kind review! We’re glad you enjoyed our location and had a friendly, knowledgeable sales experience. Your satisfaction is our priority, and we appreciate the opportunity to assist you. Thank you for choosing BMW of Palm Springs!

July 11, 2024

Following an appointment for what I thought was an oil lamp it was discovered it was the fuel tank. Service was exceptional. More

by louissapienza
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Savanna King
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 28, 2024 -

BMW of Palm Springs responded

Thank you for sharing your experience with us! We're glad that we could identify the issue with your fuel tank during your visit, even though it started as a concern about the oil lamp. Our team is committed to providing exceptional service, and we’re pleased to hear that you felt well taken care of. If you need anything else in the future, don’t hesitate to reach out. Thank you for choosing BMW Palm Springs!

July 01, 2024

Juan was great. Very informative and pleasant to work with. He explained everything well and made certain that I was happy with the service. More

by raycookus
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 12, 2024 -

BMW of Palm Springs responded

Thank you for your kind words! We're thrilled to hear that Juan provided you with excellent service and made sure you were satisfied. We look forward to serving you again in the future!

June 30, 2024

The work was completed but it should not take all day to get it do e More

by JCWARK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 12, 2024 -

BMW of Palm Springs responded

We apologize for the delay in completing the work on your vehicle. Your feedback is important, and we are working on improving our efficiency to ensure quicker service in the future. Thank you for bringing this to our attention.

June 30, 2024

Very professional and courteous always attractive and attentive never fails to impress me with her information More

by carlwit11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sandy Monson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 12, 2024 -

BMW of Palm Springs responded

Thank you for your positive feedback! We're glad to hear that our team member provided you with professional and attentive service. We appreciate your continued trust in us.

June 27, 2024

Responsive to all questions. Great communication. Scheduled so I could have a rental. Nice experience More

by jtoddm111
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sandy Monson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 12, 2024 -

BMW of Palm Springs responded

Thank you for your positive review! We're pleased to hear that you had a great experience with us and that we could assist you with a rental. We look forward to serving you again.

June 27, 2024

The communication is really bad do not get back to step up appointment don't confirm it you text or call know them no return calls or text I been waiting over a month are more to get my car back shop it's More

by bklady15
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Bryan Gacayan
2.0
This rating includes all reviews, with more weight given to recent reviews.
Juan Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 12, 2024 -

BMW of Palm Springs responded

We sincerely apologize for the poor communication and inconvenience you experienced. This is not the level of service we aim to provide. We will address this issue with our team to ensure better communication and follow-up in the future. Please contact us directly so we can resolve any outstanding issues with your vehicle.

Jul 13, 2024 -

bklady15 responded

In your response, I need to get my car into the shop. It's shaking when I am stopped. The noise is getting louder in the motor I've been dealing with this since may and nothing's been resolved, I do have text messages between me and Byran He stated on June 17th that he was Going to get my car in the shop.I told him to keep me updated and he never did.My warranty is up in august so I figured he's waiting to my warranty Has expired in August so I can pay all this money out-of-pocket for not getting my car fixed prior to that. I never had Any problem getting my car in and out the shop until Juan when went on vacation I hope we can get. This resolved soon as possible. I would like for my car to be full inspect it again.

Jul 20, 2024 -

bklady15 responded

Today is July 20th still have not received any calls from BMW I wiil never buy another one that's for sure

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