BMW of Owings Mills - Service Center

Wow! I am so impressed with Michelle Jackson. She is professional, knowledgeable and responsible. Kudos for her. I am not happy with the technician job. professional, knowledgeable and responsible. Kudos for her. I am not happy with the technician job. More

I had a great experience getting my car serviced. Michelle was friendly and professional. She made sure that I understood everything they were doing and that it got done quickly. Michelle was friendly and professional. She made sure that I understood everything they were doing and that it got done quickly. More

I was treated very well and was told what was going to be done to my vehicle and approximately when it would be finished and it was finished earlier than expected. I will always use BMW of Owings mill. done to my vehicle and approximately when it would be finished and it was finished earlier than expected. I will always use BMW of Owings mill. More

Always professional and helpful. I usually work with Michelle and Jeremy who are the best. Cheerful and always taking time to make sure everything is done correctly. Michelle and Jeremy who are the best. Cheerful and always taking time to make sure everything is done correctly. More

I bought my car from this dealership and get most of the services done here as well, pretty good and efficient I recommend it if your looking for a BMW services done here as well, pretty good and efficient I recommend it if your looking for a BMW More

Eric lowery was AWESOME! He asked me what I wanted in a vehicle and delivered everything I wanted and more while staying in my price range. I definitely will be recommending Eric to my family and friends! vehicle and delivered everything I wanted and more while staying in my price range. I definitely will be recommending Eric to my family and friends! More

Awesome I came in to purchase my first nice car and Kessai was very professional and nice. I could tell he knew what he was talking about and actually cared a I came in to purchase my first nice car and Kessai was very professional and nice. I could tell he knew what he was talking about and actually cared about my well being and budget. I will definitely be buying my car from him. GIVE THAT BOY A RAISE !! More

Amazing customer service The most amazing customer service experience of my life. I purchased my 2005 series 1 X5 from Northwest when new and they have done most of the servic The most amazing customer service experience of my life. I purchased my 2005 series 1 X5 from Northwest when new and they have done most of the service. I like the car and even though it is 13 years old with 170,000 miles on it, it is still the car I want to drive. The DSC system went out and the Northwest service people worked tirelessly to fix it in league with BMW. The repair took over 30 days but they loaned me a brand new X5 at no charge. Jeff Kontz and shop foreman Moon went above and beyond to get my car right and I am sure my invoice in the end did not reflect the time and trouble they had to go to. I think most dealerships would have given up and told me "hey the car is 13 years old time to move on". Moon owns a series 1 X5 and he behaved like it was his car. Their motto is the "Golden Rule Dealership" and they live up to that. More

Happy Owner Karen was knowledgeable, friendly and a excellent sales person. As someone who does not like process of buying a car, Karen made sure the experience w Karen was knowledgeable, friendly and a excellent sales person. As someone who does not like process of buying a car, Karen made sure the experience was a pleasant one. I love my purchase, the customer service and the overall experience. Thank you Karen! More

Bluetooth audio help Stopped by the dealership yesterday to get help with my 2014 BMW 428i after speaking with Brandon Brooks; I was having problems connecting my iPhone X Stopped by the dealership yesterday to get help with my 2014 BMW 428i after speaking with Brandon Brooks; I was having problems connecting my iPhone X with my vehicle. When I arrived, I met Duane and asked for Brandon. Duane explained that Brandon was assisting another customer and asked how he could help. He walked me through how to pair my device with my car and showed me how everything operated. As Duane assisted me, Brandon came out and the two of them made sure I was comfortable with my car's technology. Brandon even took the time to program my garage door opener. They were patient, kind, and thoughtful. While I did not purchase my car from Northwest BMW, I would certainly consider doing so from Duane in the near future. Duane and Brandon provided exceptional customer service. More