BMW of Owings Mills - Service Center

I recently brought my new BMW 135Ci back to Northwest BMW for a service (tail light was out, had a tire bubble issue plus needed an oil change) and, as always, was treated like a queen. I was given prompt, p for a service (tail light was out, had a tire bubble issue plus needed an oil change) and, as always, was treated like a queen. I was given prompt, professional, warm and friendly service from every person at Northwest from start to finish and Andy Sandles, who sold me my car last summer, ensured that everything went smoothly and that I was truly taken care of. He went above and beyond to ensure that everything was addressed and that I got a good price (in this case, on a new tire). I got a lovely new loaner car, and was able to move quickly through the process and he kept me up to date every step of the way. I wouldn't go anywhere else and am grateful for all the extra effort Andy gives to his clients. More

I got a loaner car 2009 BMW 328I out while my car was in service with Northwest BMW last week. When I brought my loaner car back, they saw me a scratch on the back bumper and ask me to pay for the repair. service with Northwest BMW last week. When I brought my loaner car back, they saw me a scratch on the back bumper and ask me to pay for the repair. The damage was there when I took the car out, now they want me to pay for somebody damage. It was very very unfair. They just want somebody to fix their mistake for free...everybody bee careful while take a loaner car from them...they might ask to pay a lot when u bring your car back... More

EXCELLENT SERVICE ! AAA+++ BEST EXPERIENCE ! I live in the MD/PA area and I was searching for a good place to get work done on my 1999 Z3 and I found it ! Thank you ! Stopped by to buy parts and was helpe the MD/PA area and I was searching for a good place to get work done on my 1999 Z3 and I found it ! Thank you ! Stopped by to buy parts and was helped right away. Very friendly and very pleasant staff to talk to. No snobbish feeling that is sometimes felt in these dealerships. These guys really want your business and will work hard to make you happy.Best of all , parts staff was very patient and helpful. Best prices also. I met and made appt. for service after I was impressed with their knowledge of the BMW cars. Service advisor,Mark Johnson, was very patient and extremely helpful.AAA+++ Thank you so much. They got me in very promptly for service and arranged for loaner car,(no charge),which was ready and waiting. Thank you also to Charmaine Corporal for your help and wonderful loaner car. The service team called me and let me know what needed to be done and what could wait. This is rare as other dealers try to force you into every repair to get more money. Not these guys. Thanks. No pressure and worked with me on what needed to be done. They really want to be your dealer now and in the future. I WILL BE BACK ! Prices for repairs was on point and these guys did excellent work! Car runs like new. Their knowledge was AWESOME ! Found real problem that 3 other BMW dealers did not. Did not try to find problem and charge me. Found problems ,explained to me truthfully so you can understand and make correct repairs. Again, very patient and helpful. Did what was authorized and needed and was done within a day ! I could not have been more impressed. Car was clean and washed upon my pickup next day ! Sat down with service advisor upon pickup and Mark explained what had been done and why. AWESOME ! Even called and emailed to make sure I was happy with all the work.This is what real customer service is supposed to be like. In the Maryland and PA area this may be the best dealer I have been to yet. Thanks again and I will be a customer again and again ! More

The best service hands down! Friendly courteous staff. They are a hard working friendly team that tries very hard at customer satisfaction. Best of all, they always had a loaner. I drove an hour just to g They are a hard working friendly team that tries very hard at customer satisfaction. Best of all, they always had a loaner. I drove an hour just to get my car serviced here. Tried to book at Fairfax BMW and they put me on hold, transferred me to mail boxes with no call backs. Walked in to Arlington BMW and they just ignored me, I guess I don't look like a 330i fully loaded kinda person. Oh well. Take it from me Northwest BMW is worth the drive. More

I bought and installed an OEM alarm and just needed it activated. I called EVERY MD dealer out there and asked for a price quote. All I needed was for them to hook it up to the computer and activate the a activated. I called EVERY MD dealer out there and asked for a price quote. All I needed was for them to hook it up to the computer and activate the alarm. Tops 15 min only because it takes a little to download the info from my car to their computer. Every dealer quoted me 110-130 $$ except for Northwest ($50). I also ordered some parts one being a very difficult one to explain and they got that one wrong but that was partly my fault. They corrected it and even covered the $5 difference for the mixup. I was dissapointed however when I needed my airbag light reset. Another 5-10min process they quoted and stuck on $120 when you can buy the tool to do it yourself for $100. Overall I am satisfied and from the other horror stories I hear about other dealers I plan on sticking with Northwest. More

went in w/1997 540 still covered under warranty for misc. work. didnt fix but 2 of 4 items on list and told me my engine lite was on and new sensor had to be attched. told greg that lite is always on [ditto work. didnt fix but 2 of 4 items on list and told me my engine lite was on and new sensor had to be attched. told greg that lite is always on [ditto for my wifes 2000 528]. argued w/ me that i was hairbrained not to fix but i held my ground. when car was ready i went in and greg said they put a new sensor in free of charge. now i know from previous experience that they just hook it up to their computer,put my # in and reset the sensor .there was a 130 dollar charge on my receipt that was deducted from my bill!in 2003 many of the service people abandoned NW and fled to towson bmw. More