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BMW of Owings Mills - Service Center

Owings Mills, MD

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66 Reviews

66 Reviews of BMW of Owings Mills - Service Center

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November 16, 2016

Fall Service Event Took my car in for the fall service check up. Ms. Jackson greeted me upon arrival and her service was exemplary. This was my 1st visit since the remod More

by Jeff Shorter
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michelle Jackson
Nov 18, 2016 -

BMW of Owings Mills responded

We are so glad to hear that you had a great service experience with us, Jeff! Thank you for the kind words, Michelle will be happy to hear that she was a great help! We're also glad that you loved the new remodel. We look forward to seeing you back at Northwest BMW for any of your future car needs. Thanks again!

October 31, 2016

Part not in when promised; Northwest makes up for it. I needed a new rim and was promised it would be there and installed while I waited. I found out part was not in and was given a beautiful X1 for two d More

by Alicereb
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark
Nov 09, 2016 -

BMW of Owings Mills responded

Alice, we are glad to hear that we were able to provide extra accommodations for you while your car was being service with us! Please don't hesitate to let us know how we can be of service in the future!

September 23, 2016

Excellent Service and super friendly people. I highly recommend Northwest BMW for service on all of your vehicles; not just BMW's. They service all makes and models. More

by suzi45
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marshall Fallon
Sep 27, 2016 -

BMW of Owings Mills responded

Thank you so much for the great rating! Our service department strives to provide top customer satisfaction, and the best possible service for all vehicles, so we are so happy to hear about your experience with us. Please come back if you need anything again!

February 23, 2016

Service I would like to express my concerns with the service department, I brought my vehicle to the service department a few weeks ago because the car was je More

by JR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jeremy
December 30, 2015

Took my 750li in for an routine maintance check up I give this dealership 10 stars if I could very helpful in everyday from start to finish service advisor Jeremy took care of me as soon as I arrived. More

by Chrisdts718
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick technician
June 06, 2013

I had the wonderful experience of being helped by Josh and his team a week ago. The Northwest team was excellent and went above and beyond to help me and my family. I look forward to working with them in More

by Myonca
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh Dreiband
April 12, 2013

The service department is the worst... they take advantage of people, do not communicate information well at all. I had my car taken there recently and the issue was never diagnosed on the first v More

by RMC1130
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mark
December 06, 2012

Every time I take my car in for service, the service is incredible. The staff is friendly and professional. They are always courteous and explain whats being done, the cost and when I can expect to get m More

by jbailey1962
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michelle Harris and Jeremy
July 06, 2012

Took my 2002 745li to the Northwest BMW dealership in Owingsmills Maryland for service repair. There were a couple of issues, but Jim, Maury and Jeff assured that the issues were resolve to my satisfacti More

by JayLaw
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Muary Carter; Jeff (assistant manager)
March 27, 2011

I originally bought my BMW through NW. They gave me by far the best price. Even though I live in VA, I still come back here for service. They always give me a service loaner. I can get appointments pretty More

by ramblinman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob Schmidt
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