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66 Reviews of BMW of Owings Mills - Service Center
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August 05, 2021
Waited 2 extra hrs. No one informed me my car was done. Had to asked if they were completed serving my car.No one shared updates on my car and it's service. Definitely not what I expected and have experi Had to asked if they were completed serving my car.No one shared updates on my car and it's service. Definitely not what I expected and have experienced in the past. More
by Lashana Pinkett
Employees Worked With
Michelle
August 03, 2021
Nice reliable service. Friendly people. Easy to set up appointments etc. Convenient location. Provided a good loaner. Finished work on time and as promised. Thanks appointments etc. Convenient location. Provided a good loaner. Finished work on time and as promised. Thanks More
by Schechtesq
Employees Worked With
Mark
July 01, 2021
Great and fast service! Really good communication and follow up. I’d recommend taking your vehicle here and receiving a nice video about your multi point inspection as well! Very innovative! follow up. I’d recommend taking your vehicle here and receiving a nice video about your multi point inspection as well! Very innovative! More
by ET
Employees Worked With
Michelle
March 05, 2021
This was an airbag recall service. Mobil was not available, but the dealership agreed to send someone over to pick up my car and bring it back afterwards. Courteous service, no issues, prompt commun available, but the dealership agreed to send someone over to pick up my car and bring it back afterwards. Courteous service, no issues, prompt communication. More
by pflolgkirk
Employees Worked With
Mark, no other names have been given
March 04, 2021
Great service and team. On time and delivered great results. I’d highly recommend them to friends and family. Thank you again for your timeliness. results. I’d highly recommend them to friends and family. Thank you again for your timeliness. More
by Jay44
Employees Worked With
Stefan
February 15, 2021
Great customer service at its best, inviting and quality service; highly recommend this team and their work - detailed and driven to have the customer’s best interest and concerns - great experience! service; highly recommend this team and their work - detailed and driven to have the customer’s best interest and concerns - great experience! More
by A4audimn
Employees Worked With
Mr. Mark Johnson
January 18, 2021
My experience with the dealership is that the staff is highly professional, fair, and has excellent communication and responses. I recently purchased an older X5 that wasn’t in the best shape. Michelle an highly professional, fair, and has excellent communication and responses. I recently purchased an older X5 that wasn’t in the best shape. Michelle and the service department worked with me to get the vehicle up to OEM standard. They provided me with a reliable loaner. Now, I can be confident that my X5 can get me where I need to without needing to get it serviced again for nearly two more years. I will definitely be going back for all my BMW needs. More
by Cupcake13
Employees Worked With
Michelle Jackson
December 21, 2020
Excellent service and very helpful staff. Mark goes above and beyond to make the customer happy. I go there often for service and will continue to do. and beyond to make the customer happy. I go there often for service and will continue to do. More
by Ahamlin4
Employees Worked With
Mark Johnson
November 14, 2020
My car had a recall that could be fixed with a SW update (ECU reprogram). Organizing the appointment was easy and also dropping it off, very friendly and professional. They sent me a video with the results (ECU reprogram). Organizing the appointment was easy and also dropping it off, very friendly and professional. They sent me a video with the results of a multipoint inspection, nice idea to do it this way. All was fixed and done very quick. My only complaint is that they lost paperwork that I gave them in the morning when I dropped off the car. As long as I pass the emissions now without having that I’m fine. More
by Th. Ansahl
Employees Worked With
Stefan Foster, Mark Johnson
