BMW of Owings Mills - Service Center

The best service hands down! Friendly courteous staff. They are a hard working friendly team that tries very hard at customer satisfaction. Best of all, they always had a loaner. I drove an hour just to g They are a hard working friendly team that tries very hard at customer satisfaction. Best of all, they always had a loaner. I drove an hour just to get my car serviced here. Tried to book at Fairfax BMW and they put me on hold, transferred me to mail boxes with no call backs. Walked in to Arlington BMW and they just ignored me, I guess I don't look like a 330i fully loaded kinda person. Oh well. Take it from me Northwest BMW is worth the drive. More

I bought and installed an OEM alarm and just needed it activated. I called EVERY MD dealer out there and asked for a price quote. All I needed was for them to hook it up to the computer and activate the a activated. I called EVERY MD dealer out there and asked for a price quote. All I needed was for them to hook it up to the computer and activate the alarm. Tops 15 min only because it takes a little to download the info from my car to their computer. Every dealer quoted me 110-130 $$ except for Northwest ($50). I also ordered some parts one being a very difficult one to explain and they got that one wrong but that was partly my fault. They corrected it and even covered the $5 difference for the mixup. I was dissapointed however when I needed my airbag light reset. Another 5-10min process they quoted and stuck on $120 when you can buy the tool to do it yourself for $100. Overall I am satisfied and from the other horror stories I hear about other dealers I plan on sticking with Northwest. More

went in w/1997 540 still covered under warranty for misc. work. didnt fix but 2 of 4 items on list and told me my engine lite was on and new sensor had to be attched. told greg that lite is always on [ditto work. didnt fix but 2 of 4 items on list and told me my engine lite was on and new sensor had to be attched. told greg that lite is always on [ditto for my wifes 2000 528]. argued w/ me that i was hairbrained not to fix but i held my ground. when car was ready i went in and greg said they put a new sensor in free of charge. now i know from previous experience that they just hook it up to their computer,put my # in and reset the sensor .there was a 130 dollar charge on my receipt that was deducted from my bill!in 2003 many of the service people abandoned NW and fled to towson bmw. More