BMW of Orland Park - Service Center

Great experience. Good service. Friendly staff. A pleasure to work with. Nice, clean dealership. Service staff does not try to sell you additional services like the BMW Good service. Friendly staff. A pleasure to work with. Nice, clean dealership. Service staff does not try to sell you additional services like the BMW dealership in Naperville does. More

Great service department I always have a great experience with the service department. Vehicle was completed on time and there were no other issues after my service visit. I always have a great experience with the service department. Vehicle was completed on time and there were no other issues after my service visit. More

Outstanding Customer service rep was outstanding very professional and nice answered all my questions . I was here to get a basic oil change and the wait time was Customer service rep was outstanding very professional and nice answered all my questions . I was here to get a basic oil change and the wait time was only a little over an hour not bad . More

What did I expect ? Yes, of course, I expected good treatment from a BMW dealership but this was truly exceptional from the service rep, James Hatchett, who greeted me an Yes, of course, I expected good treatment from a BMW dealership but this was truly exceptional from the service rep, James Hatchett, who greeted me and handled my repair and recall, to the meeting with the mechanic who explained, in detail, what was needed and time element, to the young lady handling the waiting room (cookies, fruit and water), in a comfortable environment, to the loaner representative and transaction (smooth, courteous and prompt). I did not purchase my used vehicle here (although I looked for my particular model) when buying, but I highly recommend this dealership and will return for service and next purchase. More

Professional I try always to work with Jason although I've worked with many service reps over the years. I appreciate his professionalism. I like the fact that he' I try always to work with Jason although I've worked with many service reps over the years. I appreciate his professionalism. I like the fact that he's a familiar face, and always consistent. I also value the mechanics expertise. More

Service representative Air bags questions were answered and calls were returned need to find out about warranty work that need to be done on my from carmax Air bags questions were answered and calls were returned need to find out about warranty work that need to be done on my from carmax More

Service My car's display panel was not working, I spoke with James, he arranged for me to bring it in at a time that was convenient for me. The service was p My car's display panel was not working, I spoke with James, he arranged for me to bring it in at a time that was convenient for me. The service was prompt and efficient, the matter was resolved. More

Fast Fast service. The alternator on my X3 failed. I called service at 10:00 am and they got me in at 2:00 pm. What fast service. Plus my car was washed. The alternator on my X3 failed. I called service at 10:00 am and they got me in at 2:00 pm. What fast service. Plus my car was washed. More

Good service and quick too! Service was done quickly and the car was washed after. We're very pleased with the service we've had in the past two years with our BMW. Service was done quickly and the car was washed after. We're very pleased with the service we've had in the past two years with our BMW. More

Pleased with BMW of Orland experience. From my initial contact throughout the entire experience, I was pleased with the service I received. The only small issue I had was a surprise on my From my initial contact throughout the entire experience, I was pleased with the service I received. The only small issue I had was a surprise on my bill that - shame on me - I didn't review until I came home. When meeting the service advisor I requested an oil change, brake fluid change and cabin air filter change. Upon reviewing my bill they added a windshield wiper fluid charge for over $6.00. While the amount is negligible, it is the principle that I take issue with, especially since I just changed the wiper fluid two weeks prior. More