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BMW of Orland Park - Service Center

Orland Park, IL

4.5
1,353 Reviews

1,353 Reviews of BMW of Orland Park - Service Center

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January 19, 2024

Tony treated me with respect, he has excellent service technician skills. Please give Tony a raise. More

by LANDJ588
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department
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Jan 22, 2024 -

BMW of Orland Park responded

Thanks for the review! We appreciate the kind feedback about Tony and hope to see you again at BMW of Orland Park!

January 19, 2024

Great service from the dealer, they were able to accommodate me and provide me with a loaner car. I would suggest that they can provide more timely update on the status. I called a couple of time a More

by JJBORRAS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard from Service
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Feb 22, 2024 -

BMW of Orland Park responded

Thank you for taking the time to share your feedback with us. We're pleased to hear that you received great service from our dealership and that we were able to accommodate you with a loaner car during your visit. However, we apologize for any inconvenience caused by the lack of timely updates on the status of your vehicle. Providing clear communication and keeping our customers informed throughout the service process is important to us, and we regret if we fell short in this aspect. Your feedback is valuable to us, and we will address the issue internally to ensure that we improve our communication protocols and provide more timely updates to our customers in the future. If there's anything further we can do to assist you or if you have any other questions or concerns, please don't hesitate to reach out to us directly. We appreciate your business and hope to serve you even better next time. Best Wishes, BMW Of Orland Park

January 19, 2024

My car was not starting and other features were not working during a 5 day stretch. Service guy could not care less. Not an I'm sorry or anything. Just we'll check it out. Poor service. Not the usual h More

by 098765
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colleen Wright
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 22, 2024 -

BMW of Orland Park responded

We're deeply sorry to hear about the issues you experienced with your car and the lack of empathy from our service advisor. Your satisfaction is our top priority, and we understand the frustration and inconvenience this situation must have caused. Please accept our sincerest apologies for the poor service you received. This is not reflective of the high standard of service we aim to provide to our customers. We will address this matter internally to ensure that all of our service advisors uphold our commitment to customer care and empathy. If there's anything further we can do to assist you or if you have any other questions or concerns, please don't hesitate to reach out to us directly. We value your business and hope to have the opportunity to restore your faith in our dealership. Best Wishes, BMW Of Orland Park

January 18, 2024

Very professional! Always take good care of my BMW & provide excellent customer service. Had a little trouble hearing video while car was being serviced but as soon as More

by JACKSONMONICA30
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dion Grace
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Jan 18, 2024 -

BMW of Orland Park responded

We're glad to know our team at BMW of Orland Park was able to provide you with excellent service! We'll make sure Dion gets your appreciation for the prompt assistance. Thanks for trusting us with your BMW!

January 17, 2024

Dion is an amazing service representative. He ensures that you have the best experience possible. He is very professional and informed. He is a great addition to BMW of Orland Park. More

by Beauleg76
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gus Gertos
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 17, 2024 -

BMW of Orland Park responded

We're delighted to know Dion provided you with such a positive experience at BMW of Orland Park. We'll pass along your kind words!

January 17, 2024

Choose a different BMW dealer. This one is not good. Finance guy is the terrible. More

by Bmwguy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Gabe Jarquin, Jesus Cervantes
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Feb 22, 2024 -

BMW of Orland Park responded

Thank you for your feedback. We apologize for the negative experience you had with our dealership, particularly with the finance department. Your satisfaction is important to us, and we will address your concerns internally to improve our service. If you have any further questions or need assistance, please feel free to contact us. Best Wishes, BMW Of Orland Park

January 16, 2024

Ross was fantastic! He answered all my questions and delivered everything on time and as advertised! It was a great experience! Thank you! More

by JOE.MILLER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Bugajski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ross Ricobene
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Jan 16, 2024 -

BMW of Orland Park responded

Joe, we're delighted to know Ross was able to assist you and make your experience at BMW of Orland Park so positive! Thanks for sharing this with us, we sincerely appreciate it!

January 15, 2024

Always fantastic service and friendly faces. The vehicle is regularly serviced by the dealer and I appreciate the care and quality provided! More

by JUSTINKOLESAR95
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard, Gabe Jarquin
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Jan 16, 2024 -

BMW of Orland Park responded

Justin, we're delighted to know you've had consistently fantastic service at BMW of Orland Park. We take pride in providing quality care for your vehicle. Thanks for the review!

January 15, 2024

Unorganized, long wait times & not very helpful. When I went in for my labor service appointment I had scheduled days in advance, the guy said he couldn’t find my appointment, kept getting quoted di More

by K
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Started with an R
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Feb 22, 2024 -

BMW of Orland Park responded

We're deeply sorry to hear about your disappointing experience during your recent labor service appointment. Your feedback regarding the disorganization, long wait times, and miscommunication is concerning, and we sincerely apologize for any inconvenience or frustration caused. Providing efficient and accurate service is our priority, and we regret if we fell short of meeting your expectations on this occasion. Your feedback will be shared with our team to address the issues you encountered and improve our service delivery moving forward. We understand your decision not to return, but we hope to have the opportunity to regain your trust in the future. If there's anything further we can do to address your concerns or if you have any questions, please don't hesitate to reach out. Best Wishes, BMW Of Orland Park

January 13, 2024

My experience at BMW was most informative and courteous. Mr. James and the mechanics are tops. More

by RICWJACK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
none of the listed. only James Hatchett and the mechanic
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Jan 15, 2024 -

BMW of Orland Park responded

We are glad to hear that Mr. James and the team delivered informative and courteous service. Thank you for choosing BMW of Orland Park!

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