BMW of Orland Park - Service Center

Great customer service. I have been going back to them for almost 15 years. They do a great job. I continue to recommend them. I have been going back to them for almost 15 years. They do a great job. I continue to recommend them. More

Tony was great ! Customer service all around the service department was great from the service advisor to the porters , always leave my car super clean after having a Customer service all around the service department was great from the service advisor to the porters , always leave my car super clean after having a service done . More

A great dealership and friendly staff. They will help you got things done, will let you know what needs to be done now. And later on. They will help you got things done, will let you know what needs to be done now. And later on. More

This was my first service since buying out my lease and not being under warranty. I brought my car in for its scheduled oil change and after the service advisor scanned my key fob he started telling me abo not being under warranty. I brought my car in for its scheduled oil change and after the service advisor scanned my key fob he started telling me about all the things included in the service for that day. I asked him to verify the price for today’s service because the email reminder I received said it would be $99.99. He informed me that with everything I needed it would be $889.99. I told him that I was not paying over $800 for an oil change and would take it somewhere else if that was the case. He then got indignant and rude saying he was trying to do me a favor adding on these “required” maintenance items and that I was free to decline them at my own risk. When I said I would decline the extra services he then asked me what my name was and if I had made an appointment. I thought he would had had that information from scanning the key fob and he seemed to know I had an appointment until I declined the extra service. When I pointed this out he then started typing on his computer saying that he needed to see if I qualified for “valued customer” status to make sure I was eligible for the 99.99 oil change. Luckily, I had kept the email confirming the appointment and the price. I know that when I have the oil changed at this dealership that I am paying a premium so I do not care to be talked down to or treated so badly by a sales representative. I have purchased or leased 5 vehicles from this dealership over the years but I can say at this moment there will not be another. More

Great service! Always satisfied with Tony. See you all next service. Best regards, Dominique Riley Always satisfied with Tony. See you all next service. Best regards, Dominique Riley More

Corey was my service advisor and he attended to my needs as well followed up to assure quality service was provided. as well followed up to assure quality service was provided. More

Jason the service advisor is the best! ! Always takes good care of me! Great customer service! ! Always takes good care of me! Great customer service! More

Dealership that gets things done the service guys are very attentive to customer’s and makes sure your needs are meet. very attentive to customer’s and makes sure your needs are meet. More

Jason was great from the moment I arrived. He had my vehicle properly inspected and was able to tell me the issue in detail. Jason and his team were also able to get the parts and fix my vehic He had my vehicle properly inspected and was able to tell me the issue in detail. Jason and his team were also able to get the parts and fix my vehicle same day. Great work Zeigler BMW! More

The service department is run very efficient from the greeting, updates and the check out. greeting, updates and the check out. More