BMW of Orland Park - Service Center

The wait and communication was terrible. I had to ask 3 different people to get an estimate on a trade in to purchase a new BMW. I felt completely dismissed by the sales person who eventual I had to ask 3 different people to get an estimate on a trade in to purchase a new BMW. I felt completely dismissed by the sales person who eventually did talk to me. I usually have very good service but this time it was terrible. More

This dealership is all about a dollar. They don’t care about customers being satisfied. They don’t care about customers being satisfied. More

The best service we have ever received at a Dealership from the entire staff! We purchased a 2024 BMW x3, and our salesperson was Gus Gertos. He is definitely an asset to your dealership! Very profession from the entire staff! We purchased a 2024 BMW x3, and our salesperson was Gus Gertos. He is definitely an asset to your dealership! Very professional, quick, and courteous. More

Got in me in and out in a timely manner. Excellent service, job well done! Excellent service, job well done! More

Jason did a great job explaining everything, and the technician did wonderful work. Thank you! technician did wonderful work. Thank you! More

Service was quick, friendly and thorough. Purchased a used car from another dealer and brought it in for an inspection. There was a lot of work that needed to be done. Richard was very reassu Purchased a used car from another dealer and brought it in for an inspection. There was a lot of work that needed to be done. Richard was very reassuring that despite the repairs needed, it was a good car. Nick was great by walking me through the process of what happens next. Despite the bad news, I felt very comfortable that the staff was genuinely concerned. More

Jason in the service department was fantastic! Outstanding customer service! He went out of his way to make a difficult situation not so bad, he is the best! Outstanding customer service! He went out of his way to make a difficult situation not so bad, he is the best! More

Anthracite brown poplar is not at all accurate in the picture and name vs reality which is black. When I said it wasn’t what I ordered, I was told we signed the contract. picture and name vs reality which is black. When I said it wasn’t what I ordered, I was told we signed the contract. More

Worked with us on trade and pricing of new car. Took time to explain positives and negatives of each model. Took time to explain positives and negatives of each model. More

When I walked in no one greeted or acknowledged me even if I was looking lost reading sign to find out where to pick my car up. The lady who took my payment was not so friendly either did not greet me jus if I was looking lost reading sign to find out where to pick my car up. The lady who took my payment was not so friendly either did not greet me just like your here to pick up a your car. It could have been because I’m black or all the workers that were there have poor customer service skills. And if that’s so I guess that’s how BMW like their employees. More