BMW of Orland Park - Service Center

They forgot to update computer, easy fix but annoying for a $2000 job. Had to go back. Car was not washed or vacuumed. This used to be a service they performed. a $2000 job. Had to go back. Car was not washed or vacuumed. This used to be a service they performed. More

We always enjoy our experience with BMW of Orland Park. James “Jimmy” was through. He set up our ability to view the inspection online. Vince checked our loaner in for the return. The cashier Paige charged James “Jimmy” was through. He set up our ability to view the inspection online. Vince checked our loaner in for the return. The cashier Paige charged attempted to charge us for warranty coverage But soon rectified it with our signature vs our debit card. Otherwise all was perfect! Gus, the salesman is Remarkable too! More

Did a good job. Tony kept me up to date with texts and videos on the issues. Tony kept me up to date with texts and videos on the issues. More

You guys always done a good job. Labor is high and parts are at market value. Labor is high and parts are at market value. More

Fast drop off and hike home. Car ready as committed and service advisor shared pictures as well as a verbal update. Car ready as committed and service advisor shared pictures as well as a verbal update. More

Nick was very on top of my service issue. He communicated clearly and promptly. Rick and Ken were kind, safe drivers to help me get home and pick up my loaner. He communicated clearly and promptly. Rick and Ken were kind, safe drivers to help me get home and pick up my loaner. More

Quick fast and efficient service even while under construction. Corey did a great job even sending a video construction. Corey did a great job even sending a video More

I dropped my car off with a damaged tire due to hitting a pot hole. Once I picked my car up the following day I received the vehicle summary in my email. The summary stated I had three bent rims and I declin pot hole. Once I picked my car up the following day I received the vehicle summary in my email. The summary stated I had three bent rims and I declined repair. Also listed was I declined an oil change even though my light was on, I have a leak in my windshield washer container but I also declined repairs. I called to speak to the manager Brian who made excuses on why I was not notified of all these findings. I explained to Brian its not like I took my car to any repair shop, I came back to BMW and its a shame that you guys falsify information knowing the customer was never made aware of any issues. More

Very good service. Got me in and out pretty quick and I got the help I needed. Very nice staff Got me in and out pretty quick and I got the help I needed. Very nice staff More

James was awesome l. He was efficient very helpful and honest. I’m coming back soon thank you! He was efficient very helpful and honest. I’m coming back soon thank you! More