BMW of Orland Park - Service Center

excellent service Richard and Jason are excellent service was as expected and workmanship is as expected service was as expected and workmanship is as expected More

The overall service was a lot less than desired. I understand they cannot prevent back order or the construction on site, but the communication was horrible. I did not have my new car (2024) for 26 I understand they cannot prevent back order or the construction on site, but the communication was horrible. I did not have my new car (2024) for 26 days and they never offered me a loaner until I asked about 19 days in. They waited to do other work until they got the parts for different work which delayed getting my car back when the parts they were waiting for was a couple hour fix and the other work took days. In the end I got my car back and it was filthy. I have never owned a bmw, but all other cars I have owned the service has been great and no matter what the car was in for I got an inside and outside wash More

I bought a bmw in 2015 I was very happy and that’s the reason I came back to buy my 2024, the salesman and genius were very helpful reason I came back to buy my 2024, the salesman and genius were very helpful More

Nick Shellberg was awesome! He explained my service recommendations very well and provided reasonable options that kept my vehicle and pockets happy!!! He explained my service recommendations very well and provided reasonable options that kept my vehicle and pockets happy!!! More

Very helpful people. Whenever my vehicle needs service done, they are quick and have great communication. Whenever my vehicle needs service done, they are quick and have great communication. More

The guys there are extremely professional and and respectful of your every need. Very friendly as well respectful of your every need. Very friendly as well More

Great people but finance guy is a joke you can’t trust him I understand he wants to make money from Warrenty we are not stupid anymore we know you get commission from the Warrenty if not the full amount b him I understand he wants to make money from Warrenty we are not stupid anymore we know you get commission from the Warrenty if not the full amount but you have to give and take with the customers for few hundred dollars you lost a customer when he’s buying a car for 95000 worth More

Appointment process seemed to be somewhat disconnected to actual communication. Took almost two hours for an oil change while I waited. Too long. actual communication. Took almost two hours for an oil change while I waited. Too long. More

Richard Pool is the only reason we continue to drive BMW’s. He clearly cares about customer service and keeping the customer satisfied. p.s. A coed bathroom with no signage during construction is un BMW’s. He clearly cares about customer service and keeping the customer satisfied. p.s. A coed bathroom with no signage during construction is unacceptable! A man entered the stall next to me & I had to hide in my stall until he left (& did NOT wash his hands 🤮) thinking I accidentally entered the wrong bathroom! More

Everyone there was supper helpful and polite. They were able to solve my issues very quickly. I would definitely recommend. They were able to solve my issues very quickly. I would definitely recommend. More