BMW of Orland Park - Service Center

Service was still great even through construction. James always professional my service was explained by video 👍🏽 James always professional my service was explained by video 👍🏽 More

They are adamant about you having top tier service. They work together to get the customer good results. They work together to get the customer good results. More

I was pleased with the great customer service I received from James Hatcher. He always goes above and beyond in his service. Very pleasant and professional even in the midst of the chaos of your remodeling from James Hatcher. He always goes above and beyond in his service. Very pleasant and professional even in the midst of the chaos of your remodeling. More

Corey is awesome, always professional and understands customer service at every level. Although I don't enjoy having to spend a lot of money for both my BMW x1 & BMW x7, Corey always seems to explain thi customer service at every level. Although I don't enjoy having to spend a lot of money for both my BMW x1 & BMW x7, Corey always seems to explain things in a way that cushions the blow. I'm grateful for him as my service rep. More

Jason took care of everything my car needed and then some! Appreciate the high touch service experience. some! Appreciate the high touch service experience. More

This is my first BMW, and so far it's been a great experience! Jason, my service rep, was very conscientious in answering all of my questions about my vehicle and keeping me updated during my first experience! Jason, my service rep, was very conscientious in answering all of my questions about my vehicle and keeping me updated during my first one-year scheduled maintenance checkup which includes oil change, etc., and was done very quickly and efficiently. This is my second car purchased from a Zeigler dealership, and I'm very happy to be part of the Zeigler family. More

I brought my car in because the manual trunk latch was intermittently working. The day before, iit didn't work at all. The day of service, it worked so nothing was done. I didn't imagine this happening an intermittently working. The day before, iit didn't work at all. The day of service, it worked so nothing was done. I didn't imagine this happening and ended up wasting 2 hours for nothing. I'm highly disappointed! Dion did what he could so I'm not blaming him. The car is under warranty so I don't feel I was treated fairly. More

My Service Rep, Corey, was a pleasure to work with. He was extremely busy and took time with each client as necessary. I did have to come into the dealership 2x because a part has to be ordered because He was extremely busy and took time with each client as necessary. I did have to come into the dealership 2x because a part has to be ordered because it was unavailable. This was an inconvenience as I am in the process of hiring and had to cancel several live interviews. I did spend quite a bit of time waiting at the dealership between both days. I would recommend for future that more communication is received via text as to status; even if an update is not yet available. Maybe "Hello, I am aware that you are still patiently awaiting for your vehicle and we are working diligently to complete". The price of service was quite steep and I did speak with both Corey and a manager in regards to this. My brakes were just short of the 2yr warranty period and therefore was charged full pricing with minor credit adjustments. More

Experience was top of the line with the expertise that exceeded my expectation! Always great service with great people! exceeded my expectation! Always great service with great people! More

James always goes above and beyond. He's a pleasure to work with and makes sure you are comfortable. He's a pleasure to work with and makes sure you are comfortable. More