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BMW of Orland Park - Service Center

Orland Park, IL

4.5
984 Reviews

984 Reviews of BMW of Orland Park - Service Center

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September 28, 2023

Very pleasant atmosphere! Customer Service is second to none! The service representative made sure that I clearly understood what was required for immediate attention and what More

by OHOOKSR777
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Hatchett
Sep 29, 2023 -

BMW of Orland Park responded

We're so glad to know you had a positive experience at BMW of Orland Park! Our team always aims to provide top-notch service and clear communication. Thanks for your kind words, we appreciate it!

September 28, 2023

The staff at Ziegler is extremely helpful and nice. I will definitely be coming back! More

by angie3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph DiGiovanni
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 29, 2023 -

BMW of Orland Park responded

Angie, we are thrilled to hear that Ziegler was helpful and nice! Thank you for leaving BMW of Orland Park a five-star review and we'll see you next time.

September 25, 2023

Great customer service excellent work specially, rich at the service department. Thank you. I do appreciate it for your service and hospitality. Keep up the good work. More

by AFRIMSABANI14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gus Gertos
3.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 25, 2023 -

BMW of Orland Park responded

We're so glad to know you had a great experience with Rich and the rest of our team at BMW of Orland Park. We appreciate your kind words and hope to see you again in the future!

September 24, 2023

James, my service rep was very good, kept me updated. Let me know as any issues arose during my visit More

by JABDDS1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James from service
Sep 25, 2023 -

BMW of Orland Park responded

We're glad to know that our service rep James kept you well-informed during your visit at BMW of Orland Park. We appreciate the positive feedback and look forward to assisting you in the future!

September 24, 2023

They wanted 700 $ in labor and the brake pads were only 224$ The representative didn't provide a thorough breakdown of services when asked several times he sent the same one over and over! BMW is a rip off More

by QUEENRHONDA4770
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
James Hatchett
Oct 16, 2023 -

BMW of Orland Park responded

I'm sorry to read about your experience with the cost breakdown for our services. We aim to provide clear and transparent pricing, so it's concerning that this wasn't reflected in your interaction. I'd like the opportunity to discuss this further and address any concerns you may have - please feel free reach out at a time convenient for you. Thank you, Brian Coster - Service Manager - 708-460-4545

September 23, 2023

Nick is AWESOME! Very knowledgeable, friendly and a huge asset to your company. Reminds me of the level of care I received at Newport Beach, CA. BMW when I lived th More

by NICKIPOWER21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick in service
Sep 25, 2023 -

BMW of Orland Park responded

We're so glad to know that Nick was able to provide you with the top-notch service that we strive for at BMW of Orland Park! Thanks for sharing this feedback and we wish you safe travels ahead!

September 22, 2023

Everything great from start to finish! Tony was my advisor and he kept me in the loop on everything. More

by TOM@DREZ.NET
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Scanlon
Sep 24, 2023 -

BMW of Orland Park responded

Thank you for leaving BMW of Orland Park a five-star review, Tom! We are glad that Tony kept you updated throughout your service visit.

September 21, 2023

Corey was awesome and helped me while getting my car serviced yesterday. He’s honest and broke everything down for me so I could understand better. Thank you! More

by ANGEL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Corey
Sep 22, 2023 -

BMW of Orland Park responded

We're thrilled to hear about your positive experience at our car dealership, and we appreciate your kind words! Thank you for taking the time to share your feedback with us. Corey is indeed an outstanding member of our team, and we're proud to have him on board. We're delighted that he was able to assist you effectively during your recent visit and provide you with honest and clear information about your car's service. Thank you for choosing our dealership, and safe travels in your freshly serviced car! Best Wishes, BMW Of Orland Park

September 21, 2023

The best dealer around for servicing your BMW , great customer service, very clean and sleek waiting area , it makes it easy if you have to wait. More

by HASHEMHAMAD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sid Armoush
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Bustamante
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alvin Crowder
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gabriel
Sep 21, 2023 -

BMW of Orland Park responded

Hashemhamad, we're delighted to know you had a great experience at our BMW of Orland Park service center. We always aim for top-notch customer service and a comfortable waiting area. Thanks for your review!

September 21, 2023

Great service . Everyone is very professional and I was out in about an hour. Professional More

by PENNYSIERROS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gus Gertos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason and James
Sep 22, 2023 -

BMW of Orland Park responded

We're thrilled to hear about your positive experience at our car dealership, and we appreciate your kind words! Thank you for taking the time to share your feedback with us. Best Wishes, BMW Of Orland Park

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