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BMW of Orland Park - Service Center

Orland Park, IL

4.5
983 Reviews

983 Reviews of BMW of Orland Park - Service Center

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October 14, 2023

The Service Department here is simply the Best! Excellent customer service and the staff Top Notch! I like seeing the videos they send and their attention to detail. Great work by all!!! More

by BSDCORP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brain Costello and James Hackett in the Service Department - EXCELLENT!
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Oct 16, 2023 -

BMW of Orland Park responded

We're delighted to know that you had a top-notch experience with our Service Department at BMW of Orland Park! We strive for excellent customer service and attention to detail. Thanks for the positive feedback, we appreciate it!

October 14, 2023

Nick was very helpful! Went over the scheduled maintenance and the video sent to explain the maintenance was great. More

by ALBINOFP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick
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Oct 16, 2023 -

BMW of Orland Park responded

We're glad to know you found the video explanation helpful and that Nick was able to assist with your scheduled maintenance at BMW of Orland Park. Thanks for sharing this positive feedback!

October 14, 2023

I insisted the 100,000 mile spark plugs be installed. Please confirm that is what you installed in my car. Price is unreasonable as a brake job should not be $2,609. More

by QWEHMER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colleen Wright
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dean
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Oct 16, 2023 -

BMW of Orland Park responded

I understand your concerns about the pricing for your recent service. We never want our customers to feel unsure of the work performed on their vehicles. I'd be happy to discuss any specifics with you personally - please feel free to reach out using the contact I've provided below. Thank you, Brian Coster - Service Manager 708-460-4545

October 13, 2023

Great work ! Love this dealership! Awesome timing and customer service keep up the good work! More

by NIQUEJAYYY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Peter Denbroeder
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alvin Crowder
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Bugajski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gabe Jarquin, Chris Vosler
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Oct 16, 2023 -

BMW of Orland Park responded

Thanks so much for the five-star review of BMW of Orland Park! We are thrilled that you loved working with our team. Safe travels!

October 12, 2023

The staff member who took care of whatever I needed was very good to me. More

by THEAJ63
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sid Armoush
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 12, 2023 -

BMW of Orland Park responded

Thank you for this 5-star review of BMW of Orland Park! Have a stellar day!

October 11, 2023

Great experience, Jason was amazing he keep me updated and addressed any concerns that I had. More

by JADALIGE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason
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Oct 12, 2023 -

BMW of Orland Park responded

We are glad to hear that Jason addressed all the concerns you had. Thank you for choosing BMW of Orland Park!

October 10, 2023

BMW of Orland Park always do an absolutely wonderful job with my car. I also love the fact that I later received a video letting me know what great shape my tires are in! More

by TYROBERSON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Corey Josephson
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Oct 10, 2023 -

BMW of Orland Park responded

We're glad to know you appreciate our detailed service updates at BMW of Orland Park. Thanks for the positive feedback and trusting us with your car!

October 10, 2023

Service was quick. Liked the ability to see results online via a text message update. More

by SHEHZAD.S.SAMI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ben
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Oct 11, 2023 -

BMW of Orland Park responded

Shehzad, thank you for stopping in for service at BMW of Orland Park! We look forward to assisting you next time. Until then!

October 09, 2023

Very good service because you guys are very profesional people and I know my car is in good handas More

by ESPEJELS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
The person in service department is a very polite
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Oct 09, 2023 -

BMW of Orland Park responded

Thank you for taking the time to share! We are thrilled to hear that you had such a successful service experience working with the BMW of Orland Park team. Drive safely, and we hope to see you back again down the road!

October 09, 2023

Jason is very helpful person, and the service was quick. I like the new option you have with the video I received from the service …… Thank you! More

by Blaze
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Jakubowski
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Oct 09, 2023 -

BMW of Orland Park responded

Blaze, we're glad to know Jason provided you with great service at BMW of Orland Park. We appreciate your feedback and are happy that our new video feature is a hit! Take care!

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