BMW of Orland Park - Service Center

very poor service, no coordination among departments. I already have extended warranty and still I made to pay for repair. I already have extended warranty and still I made to pay for repair. More

Very good service amazing staff very professional Ben was a very professional service advisor fully knowledgeable was a very professional service advisor fully knowledgeable More

Excellent customer service is something we all look foward to James was very helpful and informative thank you foward to James was very helpful and informative thank you More

The people were nice the visit was quick an informative an I liked the communication an I liked the communication More

My experience at Zeigler bmw was pleasant per usual. From the time I arrived until the time i departed, I was treated with kindness and courtesy. Eventhough the maintenance was a bit pricey, the servic From the time I arrived until the time i departed, I was treated with kindness and courtesy. Eventhough the maintenance was a bit pricey, the service manager explained why and what I needed. They even let me use a bmw coupon.. however They didn't get a chance to give me a complimentary car wash which I looked forward to when i get my car serviced there. More

I had an 8:00 appointment scheled for over a month to replace all 4 tires. I get there at 8 am and have to wait 2 and a half hours after numerous inquiries as to how and why it is taking so long to repl replace all 4 tires. I get there at 8 am and have to wait 2 and a half hours after numerous inquiries as to how and why it is taking so long to replace tires that I had to come back to have done because the tires were not in stock. First I was told that they were driving around which was not true because the tire pressure was not reset when I finally got in the car. I was also told they were washing my car which was not washed. I was also told that it takes around 2 hours to change the tires I am not a tire expert however I don't know any car in the world that it takes 2 hours to change the tires. More

The service required was clearly explained to me and I really liked the video showing exactly what repairs were required. really liked the video showing exactly what repairs were required. More

James in service is always a delight to work with. He is always welcoming from the moment I walk in and is very thorough with the work flow and communication on status and next steps. Valuable team me He is always welcoming from the moment I walk in and is very thorough with the work flow and communication on status and next steps. Valuable team member, keep up the great work James! -Saul More

The Service Department here is simply the Best! Excellent customer service and the staff Top Notch! I like seeing the videos they send and their attention to detail. Great work by all!!! Excellent customer service and the staff Top Notch! I like seeing the videos they send and their attention to detail. Great work by all!!! More

Nick was very helpful! Went over the scheduled maintenance and the video sent to explain the maintenance was great. Went over the scheduled maintenance and the video sent to explain the maintenance was great. More