BMW of Orland Park - Service Center

Horrible First visit was fine. Based on that I went there for a second service. What a horrible experience! Car was there two days, when I called once just to First visit was fine. Based on that I went there for a second service. What a horrible experience! Car was there two days, when I called once just to check if it was done (based on what I had been told)..the 'service advisor' ( yeah right) told me that he would call me when it was...curtly. I let that one go. Next day got a call that it had been done. I drove for 45 minutes to get there and guess what, it was not. The work was very minor. ....people working there could not find the parts in their parts department even though they had been sitting there for 2 days. When I got there, they said they had misplaced the parts and told me " this is going to take some time," I waited for 1.5 hours more for them to install simple parts (Plastic mud shield). But it was the demeanor I encountered, absolutely no apology or empathetic statement or gesture whatsoever!! From the management or the workers. Am I going to take my 120 grand car there again??? I am livid. More

2 hour plus Oil change Zeigler BMW of Orland Park, IL I brought in my car for a routine oil change $79.00 for cars 2006 and older, what a great deal I thought! I was wrong! I should have known when I aske I brought in my car for a routine oil change $79.00 for cars 2006 and older, what a great deal I thought! I was wrong! I should have known when I asked for shuttle service and that person did not to come back from lunch when is was already 1:30pm(they only have one shuttle person on Friday) that should have been a warning sign, but no I really wanted that $79.00 oil change. The second problem was it took 2 hours and 15 minutes longer than the one hour and fifteen minutes they promised(double the time). WIFI and free coffee were great, but I had to walk to the service desk of my service advisor two hours later only when I noticed people who came in after me were getting their cars back already. I finally asked her where my car was? She just had a blank face and said she didn't know, but she'll check? After about five minutes she told me that the car washing service was having problems and she will try to track down my car. I went back about 10 minutes later and she said the washing guys are vacuuming the car and should be done soon. I got my car back and they only vacuumed the driver seat and did not vacuum the passenger side. I asked my advisor and she said that's right, they only take care of the driver's side (why would you even offer this service?). At this point I just wanted my car so I could go to work I arrived at the dealership at 1:15pm, I paid my bill at 3:10pm and got in my car at 3:30pm. Still not not over, the next day I check under the car and it had a leak(about 1/4 quart), then I checked the hood, then I saw the guys at BMW opened with my cabin air filter, because it wasn't properly secured and the screws were all up. I called my service BMW Advisor and left a voicemail, she called back 15 minutes later and said my car was leaking due to the oil pan gasket. I have had numerous oil changes from multiple quick lube places from here to California and have never had an oil leak until now, she said it was probably excess oil after the service technician checked the oil pan gasket. I know the cold weather has affected car sales and Zeigler BMW has a high operating cost, but to have your guys sabotage cars getting their oil changed is pretty low. I called to complain, about the cabin air filter but the service advisor said it was my word against theirs and was quick to pass the buck to the service managers voicemail. Seeing that my cabin air filter was opened during a routine oil change really makes me not trust Zeigler BMW. I hope this helps out anyone who is reading this. This really happened to me on March 29, 2014. If you have an E46 BMW and you need service there is a place called Four Seasons Automotive at 11601 s. Ridgeland ave in Alsip, IL The managers name is Mike Feltman(708.361-2280) and he is an honest guy. He has replaced my thermostat, expansion tank and fixed hoses that came off and everything works great, you don't need to go to the dealership if you have an E46 BMW. Thanks for reading my review. More

I brought my car in for an oil change and a part for the air conditioning vent as I was asked to do on my last visit. When I showed up at the dealership I was told that I was not due for an oil change and t air conditioning vent as I was asked to do on my last visit. When I showed up at the dealership I was told that I was not due for an oil change and the part never came in. J. Reynhout was my service advisor who does not work there anymore. The people at this dealership do not communicate with each other and their service manager should see that things like do not happen. I will never buy a BMW from this dealer again. They have a lot of excuses that I should not have to deal with. More

My low tire light keeps coming on every time the My low tire light keeps coming on every time the temperature fluctuates. I was told by R. Boomsma that this is a common problem in BMW cars. I was t My low tire light keeps coming on every time the temperature fluctuates. I was told by R. Boomsma that this is a common problem in BMW cars. I was told to put in the proper amount of air in the tire when this happens. My sensor light came on 3 times in the last 10 days and I dont have the time to keep going back to the dealership to correct the problem.Mr. Boomsma offered to send me a tire guage so I can properly check my own tires.I do not think this is the proper way to handle this situation when the warranty should take care of this problem.This problem has been going on since the fall of 2011 and still has not been taken care of. More

I went to the BMW dealership in Orland Park after an oil light came on in my car. After asking the service advisor about it, ( D. Scaletta ) I was asked if I had an owners manual and that I should have read light came on in my car. After asking the service advisor about it, ( D. Scaletta ) I was asked if I had an owners manual and that I should have read it then I would have known about my car burning oil. He was very rude in my opinion about how he answered my question. I would never recommend this dealership or its service department to anyone. This is not the first unpleasant experience that I have encountered at this dealership. More

Work done on car appears to be acceptable, but it's primarily related to a/c, and today is cool. Therefore, it's too soon to tell. However, this negative review is due to the fact that when my car primarily related to a/c, and today is cool. Therefore, it's too soon to tell. However, this negative review is due to the fact that when my car was returned to me, my phone charger was missing. I have scoured the car three times looking for the charger, and it's nowhere to be found. Of course, the dealership's position is to wash their hands of the matter. Here's what my visit amounted to - pay dealer $1,960 for repairs, then be informed that I must now pay another $30 or $40 FOR SOMETHING WHICH HAS BEEN IN MY CAR FOR YEARS. For the record, Jason was unsympathetic and referred me to Randy, the manager, who didn't bother to return my call, and the cashier was rude. More