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BMW of Orland Park - Service Center

Orland Park, IL

4.5
981 Reviews

981 Reviews of BMW of Orland Park - Service Center

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October 28, 2023

Didn't fix car but check engine light off and detached roof cover inside car. More

by CARROLLTAM927
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ben was cordial
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Oct 30, 2023 -

BMW of Orland Park responded

We're truly sorry to hear about your recent experience with our service. Your feedback is important to us, and we take all concerns seriously. It's concerning to learn that the check engine light issue was not resolved, and the roof cover inside your car was detached during your visit. This is certainly not the level of service we aim to provide. We would like to make this right for you. Please contact us at your earliest convenience so we can address these issues and work towards a resolution. Our goal is to ensure your complete satisfaction, and we appreciate your patience as we work to rectify this situation. Your feedback is invaluable in helping us improve our service. Thank you for bringing this to our attention. Best Wishes, BMW Of Orland Park

October 27, 2023

Prompt and courteous service. My service advisor kept me posted on the progress of my repair. I just wish there was a ride service for pwoe leaving their vehicle More

by AYANNA50
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James in service
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Oct 27, 2023 -

BMW of Orland Park responded

We're delighted to hear that you had a positive experience with our prompt and courteous service, and that your service advisor kept you well-informed about the progress of your repair. Your suggestion for a ride service for customers leaving their vehicles is valuable feedback, and we appreciate your input. We're always looking for ways to improve our service and provide more convenience to our customers, and we'll certainly consider options to enhance the overall experience. If you have any more suggestions or if there's anything else we can do to improve your experience, please don't hesitate to let us know. We value your business and are committed to providing you with the best service possible. Thank you for choosing us! Best Wishes, BMW Of Orland Park

October 26, 2023

Always enjoy the experience when going to this dealership. Just wish everything wasnt so expensive. To fix our car. But, it's a BMW, so I guess that's the reason....thank you! More

by GREGORYDAMS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Quincy
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Oct 27, 2023 -

BMW of Orland Park responded

Gregory, we're glad to know you enjoy your visits to BMW of Orland Park. We understand the concerns about costs and will be sure to keep this in mind in the future. If there is anything more we can do to address this feedback, please contact me directly. Thank you, Brian Coster - Service Manager - 708-460-4545

October 26, 2023

Professional. Excellent service. Have bought cars from them for over 20 years. Would recommend them. More

by HORSEYJOE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colleen Wright
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 27, 2023 -

BMW of Orland Park responded

We're so glad to have had your trust for over 20 years at BMW of Orland Park. Thank you for recommending us and we hope to see you back again down the road!

October 25, 2023

Excellent and professional service. Highly recommend to anyone looking for their next reliable family vehicle. More

by lauren.scroggin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Peter Denbroeder
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joseph DiGiovanni
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Bugajski
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 26, 2023 -

BMW of Orland Park responded

Lauren, we're so glad to know you had a positive experience at BMW of Orland Park. We appreciate your recommendation and look forward to assisting with any future vehicle needs!

October 25, 2023

Outstanding service here at a dealership that I have done business with for the past 18 years. More

by BOOKMAN10108
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Corey in the service writer was very competent and professional
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Oct 25, 2023 -

BMW of Orland Park responded

We really appreciate you taking the time to leave BMW of Orland Park this awesome review, thank you! It makes our day to hear that you have been a happy customer for the last 18 years. Thank you for your loyalty, here's to many more miles together!

October 24, 2023

I miss Brad…. he was good and straightforward Miss him a lot Bring him back More

by PMCKENNA0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris
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Oct 24, 2023 -

BMW of Orland Park responded

Thank you for this 5-star review of BMW of Orland Park! We appreciate your feedback!

October 22, 2023

The service was great and they were very helpful in resolving any any issues that I had! More

by R.SULLIVANSTG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James
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Oct 23, 2023 -

BMW of Orland Park responded

Thank you for this awesome review of BMW of Orland Park! We appreciate it!

October 22, 2023

Took my car in for part replacement and was able to get a loaner car. Service was done within 24 hours and flexibility of hours allowed me to pickup my car before work. More

by MPTOSHA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Corey
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Oct 23, 2023 -

BMW of Orland Park responded

We're glad to know that our flexible hours and loaner car service were helpful for you at BMW of Orland Park. Thanks for sharing your positive experience with us!

October 22, 2023

They are professional, prompt, detailed, thorough, and friendly. I rarely have any issues at this dealership. More

by Sheenastar1983
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
N/A
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Oct 23, 2023 -

BMW of Orland Park responded

We're delighted to know that you've had such positive experiences at BMW of Orland Park! We strive for professionalism and friendliness in all we do. Thanks for the review, your feedback is greatly appreciated!

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