BMW of Orland Park - Service Center

I gave an additional star because the service manager was exceptional. Everyone else - not so much. First the car is 2 months old and having electrical problems….the wait was about 3 hours to get a new batte exceptional. Everyone else - not so much. First the car is 2 months old and having electrical problems….the wait was about 3 hours to get a new battery. I had to keep checking back with them for an update and even when I saw my vehicle finally ready outside .I had to go find my service guy to check me out. My hood was ajar and not closed properly. When I bought the car, they told me they would pick the vehicle up for service but when I called they said b/c of the holiday they couldn’t. The waiting area needs a refresh big time. The Mercedes waiting room is impressive- this one not so much. Everything is worn out. In hind sight I should have given 2 stars. More

I felt like I got a really great deal at BMW Orland Park. My salesman was awesome, and the service was great. My salesman was awesome, and the service was great. More

Always great, courteous, and respectful people willing to help and assure you are taken care of and get what you need. help and assure you are taken care of and get what you need. More

From start to finish, the staff was very cordial,, helpful and transparent. I would recommend this dealership to anyone who’s looking for a new BMW do not hesitate to visit them and make your next pur helpful and transparent. I would recommend this dealership to anyone who’s looking for a new BMW do not hesitate to visit them and make your next purchase with them. More

I appreciate the honesty and transparency about the work needing to be done. Also, for negotiating the final payment. needing to be done. Also, for negotiating the final payment. More

Great car and delivered as promised. Quick and easy process. No hassle, great price too. Quick and easy process. No hassle, great price too. More

I was in for an oil change and to adjust the alignment of headlights. I was surprised when the technician said I needed 4 new tires when my current set had just 15K miles on them. He said all 4 tires were headlights. I was surprised when the technician said I needed 4 new tires when my current set had just 15K miles on them. He said all 4 tires were 4 - 8 years old (they are actually 3) and Dry-Rotted. I had them checked out the next day at a Firestone and they said all tires were fine and no one in the shop would try to sell me tires. Still trying to reconcile this difference of opinion. I'll have Firestone look again when then rotate my tires next week. More

I was greeted when I arrived, Ray my service advisor took care of me and I was in and out in a reasonable amount of time. care of me and I was in and out in a reasonable amount of time. More

Jason, was great as always in assisting with my automotive needs, he always let's me know about any discount and any additional work that is needed for my car. automotive needs, he always let's me know about any discount and any additional work that is needed for my car. More

Good sees Man explain everything in the right way, and he was very very very very corporate was very very very very corporate More