BMW of Orland Park - Service Center

The dealership was accommodating. Unfortunately, the service I requested could not be performed. I appreciate the honesty of the service technician by informing me and not trying to Unfortunately, the service I requested could not be performed. I appreciate the honesty of the service technician by informing me and not trying to perform the service anyway. I wish that communication could have been confirmed with me via the phone because I drove over 10 miles in the rain to reach the dealership. More

Listen! Richard in the Service Department at Orland was remarkable with his knowledge and thorough understanding of service. This dealership far exceeded my Richard in the Service Department at Orland was remarkable with his knowledge and thorough understanding of service. This dealership far exceeded my expectations! More

I’ve brought my bmw into other dealerships and was treated much better than I was at this one. No courtesy car available, the shuttle was mysteriously ‘in the city’, and they had my car for SEVEN days treated much better than I was at this one. No courtesy car available, the shuttle was mysteriously ‘in the city’, and they had my car for SEVEN days when the warranty co. approved the repairs on day two. I had to call several time to get an update from Corey and he was dismissive each time we spoke. I’ll never bring my car to this location again. More

Connor by far the best tech at bmw, always takes care of everything and I can’t forget Sheri is customer service - absolutely best service team around. Thank you !!! everything and I can’t forget Sheri is customer service - absolutely best service team around. Thank you !!! More

James was a great service advisor. Excellent customer service during my visit. I highly recommend this dealership! Thank you! Excellent customer service during my visit. I highly recommend this dealership! Thank you! More

Lee was extremely professional, informative and efficient. I am very pleased with yesterday's experience. efficient. I am very pleased with yesterday's experience. More

The Orland Park BWM Team is very helpful, prompt and professional. Every visit is consistent and thorough. professional. Every visit is consistent and thorough. More

James was amazing. He made sure everything was covered under warranty and got me a loaner right away. Great service and friendly! All the staff there were pleasant and He made sure everything was covered under warranty and got me a loaner right away. Great service and friendly! All the staff there were pleasant and full of smiles More

Went in for a stuck front hood latch. $1,500 later, remembered how much I dislike going to the dealership for service. Polite staff, but the experience of going in there for service has b $1,500 later, remembered how much I dislike going to the dealership for service. Polite staff, but the experience of going in there for service has been brutal and I have (nearly) always left with the same feeling. More

I think the work was done well. However, since I don't know what the recall work included, it is difficult to tell. I would like to know what was fixed for the recall of my 430i c However, since I don't know what the recall work included, it is difficult to tell. I would like to know what was fixed for the recall of my 430i convertible - 2020. Thank you More