BMW of Orland Park - Service Center

Service My car's display panel was not working, I spoke with James, he arranged for me to bring it in at a time that was convenient for me. The service was p My car's display panel was not working, I spoke with James, he arranged for me to bring it in at a time that was convenient for me. The service was prompt and efficient, the matter was resolved. More

Fast Fast service. The alternator on my X3 failed. I called service at 10:00 am and they got me in at 2:00 pm. What fast service. Plus my car was washed. The alternator on my X3 failed. I called service at 10:00 am and they got me in at 2:00 pm. What fast service. Plus my car was washed. More

Good service and quick too! Service was done quickly and the car was washed after. We're very pleased with the service we've had in the past two years with our BMW. Service was done quickly and the car was washed after. We're very pleased with the service we've had in the past two years with our BMW. More

Slow leaking tire. The servicer quickly analyzed my issue and outlined my alternatives. I have tire insurance so my tire was replaced and washed in a very timely manner The servicer quickly analyzed my issue and outlined my alternatives. I have tire insurance so my tire was replaced and washed in a very timely manner. More

Pleased with BMW of Orland experience. From my initial contact throughout the entire experience, I was pleased with the service I received. The only small issue I had was a surprise on my From my initial contact throughout the entire experience, I was pleased with the service I received. The only small issue I had was a surprise on my bill that - shame on me - I didn't review until I came home. When meeting the service advisor I requested an oil change, brake fluid change and cabin air filter change. Upon reviewing my bill they added a windshield wiper fluid charge for over $6.00. While the amount is negligible, it is the principle that I take issue with, especially since I just changed the wiper fluid two weeks prior. More

John Kukala and the service people are great! Always friendly from Collen Wright (sales) to John Kukala (service). I have always been treated with respect and a customer. Might be looking at the 2 Always friendly from Collen Wright (sales) to John Kukala (service). I have always been treated with respect and a customer. Might be looking at the 2018 in a bit. More

Nothing but the best!! I feel special when i bring my car in for service. Everyone is always happy & smiling. And of course the service is always the best. Thank you.. I feel special when i bring my car in for service. Everyone is always happy & smiling. And of course the service is always the best. Thank you.. More

Unbelievable Visit Staff was nice upon visit. Unfortunately I stopped in to have my oil topped off and the technician forgot to put the oil cap back on! I drove for a h Staff was nice upon visit. Unfortunately I stopped in to have my oil topped off and the technician forgot to put the oil cap back on! I drove for a hour before smoke traveled within the inside and outside of my car. Returned back and there was oil everywhere.I never expected that from the BMW dealership Ever! Hopefully everything is ok with my car. They advisor did give a loaner car, but that doesn't change what was done. I expect Top of line care from the dealer. He was a Young Mechanic. More

Service work on 06 750li La Toya was very helpful throughout the process of repairing my car. She worked with me on the pricing and always made herself readily available to a La Toya was very helpful throughout the process of repairing my car. She worked with me on the pricing and always made herself readily available to answer any questions. . Thanks BMW of Orland. More

Horrible First visit was fine. Based on that I went there for a second service. What a horrible experience! Car was there two days, when I called once just to First visit was fine. Based on that I went there for a second service. What a horrible experience! Car was there two days, when I called once just to check if it was done (based on what I had been told)..the 'service advisor' ( yeah right) told me that he would call me when it was...curtly. I let that one go. Next day got a call that it had been done. I drove for 45 minutes to get there and guess what, it was not. The work was very minor. ....people working there could not find the parts in their parts department even though they had been sitting there for 2 days. When I got there, they said they had misplaced the parts and told me " this is going to take some time," I waited for 1.5 hours more for them to install simple parts (Plastic mud shield). But it was the demeanor I encountered, absolutely no apology or empathetic statement or gesture whatsoever!! From the management or the workers. Am I going to take my 120 grand car there again??? I am livid. More