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BMW of Ocala - Service Center

Ocala, FL

4.8
216 Reviews
Call Service Center (352) 433-0823

216 Reviews of BMW of Ocala - Service Center

Sort by
July 10, 2024

Excellent job on service! Top to bottom! Robert is a wonderful service advisor! They made every effort to make sure that the car was running smoothly. More

by cafcrq
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Czaplicki
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 11, 2024 -

BMW of Ocala responded

We are so glad you enjoyed working with Robert and that he took such good care of your BMW. Thank you so much for the 5 star review!

July 06, 2024

Service manager did not do what he said he would do. Never called me back. Did not check cameras t see if my car was hit at store location More

by dennissharkey
Service Communication
Recommend Dealer
No
Employees Worked With
Brent Gustafson
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 22, 2024 -

BMW of Ocala responded

Thank you for bringing this issue to our attention. We sincerely apologize for any inconvenience or frustration caused by the delay in our Service Manager's response and the oversight regarding the camera check for your vehicle. We're grateful that our General Manager has been able to resolve this matter with you directly. Ensuring that our guests receive timely and thorough service is paramount to us, and we regret that we fell short of your expectations on this occasion. If there's anything else we can do to further assist you or if you have any additional concerns, please do not hesitate to reach out. Your feedback helps us improve our service, and we appreciate your understanding. Thank you for your continued trust in us.

July 05, 2024

Robert provided excellent customer service. He made sure I was taken care of when I brought my 430 for routine maintenance. Very knowledgeable and personable too. More

by tlm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brent Gustafson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Czaplicki
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Wheeler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Emanuel Tortorici
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 08, 2024 -

BMW of Ocala responded

Thank you for your wonderful review! We're thrilled to hear that Robert provided you with excellent customer service during your recent visit for routine maintenance on your BMW. We strive to ensure every customer feels well taken care of, and it's great to know that Robert's knowledge and personable approach made a positive impact. Please don't hesitate to reach out if you have any further automotive needs.

July 04, 2024

Robert with service provided professional an outstanding service, I highly recommended him. I m very happy with BMW service! More

by Gretchen.mccullough72
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Czaplicki
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 08, 2024 -

BMW of Ocala responded

Thank you for your glowing review! We're thrilled to hear that Robert provided you with outstanding service at our BMW center. Your recommendation means a lot to us, and we're delighted that you're happy with our service. Please don't hesitate to reach out if you need anything else.

July 04, 2024

Very professional people and work done in timely manner. Will be back in July for other work More

by conroefred
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sheik Bakhsh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 08, 2024 -

BMW of Ocala responded

Thank you for your feedback and for choosing our dealership for your automotive needs. We're pleased to hear that you found our team to be very professional and that the work was completed in a timely manner. We look forward to welcoming you back in July and continuing to provide you with excellent service.

July 03, 2024

It was an urgent service call and I was ecstatic with the service departments response. More

by Cooper
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brent Gustafson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Donna, receptionist
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Jul 08, 2024 -

BMW of Ocala responded

We're delighted to hear that our service department met your urgent needs with such satisfaction! Thank you for sharing your experience, and we look forward to assisting you again in the future.

July 03, 2024

Excellent customer service and very respectful treatment. Waiting time doesn’t feel too long. Excellent report of your car condition More

by Wanda Aguilar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Czaplicki
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sheik Bakhsh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 08, 2024 -

BMW of Ocala responded

Thank you for your wonderful review! We're thrilled that you experienced excellent customer service and respectful treatment at our dealership. It's great to hear that the waiting time felt reasonable and that you received an excellent report on your car's condition. We appreciate your feedback and look forward to serving you again.

July 03, 2024

As usual, RED CARPET TREATMENT in the Service Department. They go out of their way to make sure that I am taken care of quickly, efficiently and with the added special treatment that makes me feel VALUED!!! More

by angie.clifton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brent Gustafson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Czaplicki
5.0
This rating includes all reviews, with more weight given to recent reviews.
Emanuel Tortorici
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sheik Bakhsh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 08, 2024 -

BMW of Ocala responded

Thank you so much for your fantastic review! We're thrilled to hear that you consistently receive the red carpet treatment at our BMW Ocala Service Department. Ensuring our customers feel valued and well taken care of is our top priority, and we're delighted that every member of our team contributes to making your experience special. Thank you for choosing BMW as your brand of choice because of our service. We truly appreciate your loyalty and look forward to continuing to serve you with excellence.

July 03, 2024

BMW did a great job taking care of me with my X3. Highly recommended there services More

by Lauren Taub
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Czaplicki
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 08, 2024 -

BMW of Ocala responded

Thank you for your great review! We're thrilled to hear that you had a positive experience with our services. Your recommendation means a lot to us, and we look forward to serving you again in the future.

July 03, 2024

They go beyond expectations in service. I am a woman of few words and that says it all More

by joannmcmanamy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brent Gustafson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Czaplicki
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 08, 2024 -

BMW of Ocala responded

Thank you for your 5 star review! We're thrilled to have exceeded your expectations in service. Your satisfaction means the world to us, and we look forward to continuing to provide you with exceptional care in the future.

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