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BMW of Ocala - Service Center

Ocala, FL

4.8
218 Reviews
Call Service Center (352) 433-0823

218 Reviews of BMW of Ocala - Service Center

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July 15, 2024

All of the staff has been great but my service manager Brent Gustafson has been exceptional to work with. I am a demanding customer and he has the patience and experience to make everything go smoothly. More

by gstannard
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brent Gustafson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 18, 2024 -

BMW of Ocala responded

Thank you for sharing your experience with us! We're delighted to hear that Brent has provided you with exceptional service. We take pride in having a team that goes above and beyond to meet our customers' needs, especially for those who have high expectations like yourself. We'll be sure to pass along your appreciation to Brent and the rest of our staff. If there's anything else we can do for you, please don't hesitate to let us know.

July 15, 2024

This is my sixth or seventh (I’m losing count here…lol) BMW from this dealership. I wouldn’t go anywhere else. Honest, professional, fair and ethical business dealings every time. More

by Deb.manos
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brent Gustafson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Czaplicki
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 18, 2024 -

BMW of Ocala responded

Thank you so much for your loyalty and kind words! We truly appreciate your continued trust in us over the years. It's always a pleasure to serve customers like you who appreciate honest and professional business practices. We look forward to many more years of providing you with excellent service and helping you find the perfect BMW. If there's anything else you need, please don't hesitate to reach out.

July 15, 2024

Excellent service department and staff. Friendly and quick to respond. Would highly recommend them to my friends More

by jeanine.treadway31
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brent Gustafson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Czaplicki
5.0
This rating includes all reviews, with more weight given to recent reviews.
Emanuel Tortorici
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sheik Bakhsh
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 18, 2024 -

BMW of Ocala responded

Thank you for your glowing review! We're thrilled to hear that you had an excellent experience with our service department and staff. Your recommendation means a lot to us, and we look forward to welcoming your friends to our center as well. If there's anything more we can do for you, please feel free to reach out.

July 14, 2024

Outstanding service from the service advisor to the technician. Got car as promised on time More

by azharleyboy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brent Gustafson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 15, 2024 -

BMW of Ocala responded

Thank you for your kind words! We're thrilled to hear that you received outstanding service from both our service advisor and technician. We're glad we could get your car back to you on time as promised. We look forward to serving you again!

July 14, 2024

The service department goes above and beyond customer needs. Robert Czaplicki is the most conscientious service advisor I’ve ever dealt with and I’ve been buying BMW’s for 22years! You almost have to pur More

by gdlugos9
Recommend Dealer
Yes
Employees Worked With
Robert Czaplicki
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 15, 2024 -

BMW of Ocala responded

Thank you so much for your glowing review! We're thrilled to hear that our service department exceeded your expectations and that Robert made such a positive impression. Your loyalty and kind words mean a lot to us, and we look forward to continuing to provide you with exceptional service!

July 13, 2024

Very professional. Answered all my concerns and date of completion. Very courteous Especially liked the video that required service. More

by frank.bermudez2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Czaplicki
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 15, 2024 -

BMW of Ocala responded

Thank you for your positive feedback! We're pleased to hear that our team was professional and addressed all your concerns. We look forward to assisting you again in the future.

July 11, 2024

The service department is excellent. Look forward to seeing Brent once a year. A very professional person. The sales department not too highly praised. Not a good experience when it More

by LonBoy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brent Gustafson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 11, 2024 -

BMW of Ocala responded

Thank you for sharing your feedback with us. We're pleased to hear that Brent in our service department provides you with excellent service annually. However, we're sorry to hear about your less than satisfactory experience with our sales department. Your honesty is appreciated, and we take your feedback seriously as we strive to improve. If there's anything specific you'd like to discuss further or any way we can make amends, please don't hesitate to reach out. We value your business and hope to regain your trust in the future.

July 11, 2024

Nick in the Service Department was outstanding. I was completely impressed with his professionalism and customer service. More

by Lori
Service Communication
Recommend Dealer
Yes
Employees Worked With
NICK WEISS
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Jul 15, 2024 -

BMW of Ocala responded

Thank you for sharing your positive experience! We're thrilled to hear that Nick provided outstanding service and impressed you with his professionalism and customer service. We'll be sure to pass along your kind words to him. We look forward to serving you again in the future!

July 11, 2024

Service rep very courteous and knowledgeable. Car valet service is great. I also like the video of my car by the service tech. More

by Stanziano
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Emanuel Tortorici
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 15, 2024 -

BMW of Ocala responded

Thank you for your wonderful feedback! We're glad to hear that you found our service team courteous and knowledgeable. Your satisfaction is our top priority, and we look forward to serving you again soon.

July 10, 2024

Attention to detail and treat their customers like family. Wait time is appropriate for the work More

by rico14606
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Emanuel Tortorici
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 10, 2024 -

BMW of Ocala responded

Thank you for the great review! We aim to treat our customers like family and pay close attention to detail. It's wonderful to hear that you experienced both during your visit. If you have any more feedback or if there's anything else we can do for you, please feel free to reach out. We appreciate your support and hope to see you again soon!

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