Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Dealership
Write a review

BMW of Ocala - Service Center

Ocala, FL

4.8
213 Reviews
Call Service Center (352) 433-0823

213 Reviews of BMW of Ocala - Service Center

Sort by
July 18, 2024

The dealership is exactly like we as BMW owners have come to expect. Very nice experience. More

by shuler2.2000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Emanuel Tortorici
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 19, 2024 -

BMW of Ocala responded

Thank you for your kind words! We're thrilled to hear that your experience at our dealership lived up to your expectations as a BMW owner. If there's anything else we can do to enhance your ownership experience or if you have any questions, please feel free to let us know. We're here to help!

July 17, 2024

Entire experience with this dealership has been excellent, from purchase to service as well as help with electronic setups in between. More

by jarline
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Malcolm Stewart
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick Weiss
Report | Print
Jul 18, 2024 -

BMW of Ocala responded

We're thrilled to hear that your entire experience has been excellent! From your purchase to our service and assistance with electronic setups, we strive to provide exceptional support at every step. Thank you for choosing us, and please don't hesitate to reach out if there's anything else we can do for you. We look forward to continuing to exceed your expectations in the future!

July 17, 2024

BMW Ocala service is always top notch. Emanuel T. always super professional and goes above and beyond. Thank you so much for great service. More

by T. Rubio
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Emanuel Tortorici
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 18, 2024 -

BMW of Ocala responded

Thank you for your kind words! We're delighted to hear that Emanuel consistently provides you with top-notch service. It's our pleasure to go above and beyond for our valued customers, and we truly appreciate your recognition of our efforts. If there's anything else we can do for you, please don't hesitate to let us know. We look forward to welcoming you back for your next service visit!

July 16, 2024

I am always treated with respect by all, especially By Robert Czaplicki (Service Advisor). Very Happy have bought 3 cars to date. More

by Berardi.pac
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brent Gustafson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Czaplicki
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 18, 2024 -

BMW of Ocala responded

It's wonderful to hear about your positive experiences with Robert as your Service Advisor! It sounds like he's made a lasting impression with his respectful and attentive service. Thank you for your loyalty as a customer—we truly appreciate your continued trust in us. Looking forward to serving you again in the future!

July 15, 2024

This is my sixth or seventh (I’m losing count here…lol) BMW from this dealership. I wouldn’t go anywhere else. Honest, professional, fair and ethical business dealings every time. More

by Deb.manos
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brent Gustafson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Czaplicki
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 18, 2024 -

BMW of Ocala responded

Thank you so much for your loyalty and kind words! We truly appreciate your continued trust in us over the years. It's always a pleasure to serve customers like you who appreciate honest and professional business practices. We look forward to many more years of providing you with excellent service and helping you find the perfect BMW. If there's anything else you need, please don't hesitate to reach out.

July 15, 2024

Excellent service department and staff. Friendly and quick to respond. Would highly recommend them to my friends More

by jeanine.treadway31
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brent Gustafson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Czaplicki
5.0
This rating includes all reviews, with more weight given to recent reviews.
Emanuel Tortorici
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sheik Bakhsh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 18, 2024 -

BMW of Ocala responded

Thank you for your glowing review! We're thrilled to hear that you had an excellent experience with our service department and staff. Your recommendation means a lot to us, and we look forward to welcoming your friends to our center as well. If there's anything more we can do for you, please feel free to reach out.

July 15, 2024

It was a last minute appointment for service and they still gave me a loaner car. More

by rsmith850
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Emanuel Tortorici
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 15, 2024 -

BMW of Ocala responded

Thank you so much for your review! We are so glad you enjoyed your visit and that we had a loaner car available for you on short notice! We look forward to working with you again soon.

July 15, 2024

All of the staff has been great but my service manager Brent Gustafson has been exceptional to work with. I am a demanding customer and he has the patience and experience to make everything go smoothly. More

by gstannard
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brent Gustafson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 18, 2024 -

BMW of Ocala responded

Thank you for sharing your experience with us! We're delighted to hear that Brent has provided you with exceptional service. We take pride in having a team that goes above and beyond to meet our customers' needs, especially for those who have high expectations like yourself. We'll be sure to pass along your appreciation to Brent and the rest of our staff. If there's anything else we can do for you, please don't hesitate to let us know.

July 14, 2024

Outstanding service from the service advisor to the technician. Got car as promised on time More

by azharleyboy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brent Gustafson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 15, 2024 -

BMW of Ocala responded

Thank you for your kind words! We're thrilled to hear that you received outstanding service from both our service advisor and technician. We're glad we could get your car back to you on time as promised. We look forward to serving you again!

July 14, 2024

The service department goes above and beyond customer needs. Robert Czaplicki is the most conscientious service advisor I’ve ever dealt with and I’ve been buying BMW’s for 22years! You almost have to pur More

by gdlugos9
Recommend Dealer
Yes
Employees Worked With
Robert Czaplicki
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 15, 2024 -

BMW of Ocala responded

Thank you so much for your glowing review! We're thrilled to hear that our service department exceeded your expectations and that Robert made such a positive impression. Your loyalty and kind words mean a lot to us, and we look forward to continuing to provide you with exceptional service!

1
...
6
7
8
...
22