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BMW of Ocala - Service Center

Ocala, FL

4.8
218 Reviews

218 Reviews of BMW of Ocala - Service Center

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July 24, 2024

Great service with a great team! Thanks for getting me in for same day service. More

by dianabergeron15
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Czaplicki
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 24, 2024 -

BMW of Ocala responded

Thank you for your kind words! We're delighted to hear that you had a great experience with our team and that we could accommodate your same-day service needs. We look forward to serving you again in the future!

July 24, 2024

Great service always . Takes care of business quickly , professionally. Have owned only Bmws for years. Trust the people at Ocala BMW. Picked up my car for service return More

by pdbyrd83
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brent Gustafson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Czaplicki
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Wheeler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 24, 2024 -

BMW of Ocala responded

Thank you for your kind words and loyalty! We're thrilled to hear that you consistently receive great service at our service center. Providing prompt and professional service is our commitment to every customer, and we're delighted that you trust us with your BMWs year after year. If there's anything else we can do to enhance your experience, please don't hesitate to reach out. We look forward to seeing you again for your next service appointment!

July 22, 2024

Very service oriented and attentive to detail. I would highly recommend them to anyone and will.continue to use them. More

by Mkmcdonald27
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brent Gustafson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Czaplicki
5.0
This rating includes all reviews, with more weight given to recent reviews.
Emanuel Tortorici
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sheik Bakhsh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 24, 2024 -

BMW of Ocala responded

Thank you for your wonderful feedback! We're delighted to hear that you found our service to be so attentive and detail-oriented. Providing exceptional customer service is a top priority for us, and it's great to know that you would recommend us to others. If there's anything more we can do for you, please don't hesitate to let us know. Safe travels, and see you next time!

July 22, 2024

Outstanding customer service, the best I have experienced in 40 years I thought it didn't exist anymore. I have been to 3 other BMW dealers, none were like this, thanks More

by threekays
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Czaplicki
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 24, 2024 -

BMW of Ocala responded

Thank you so much for your glowing review! We're thrilled to hear that you had such a positive experience with us and that our customer service exceeded your expectations. We strive to provide exceptional service to each and every customer, and it's fantastic to know that our efforts are appreciated. We look forward to serving you again in the future and continuing to meet your automotive needs. If you have any further feedback or questions, please don't hesitate to reach out. Safe travels!

July 20, 2024

Great experience. Friendly and professional. The service was exceptional and everyone I interacted with was friendly and helpful. More

by deana.alfano66
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick
Jul 22, 2024 -

BMW of Ocala responded

Thank you so much for your wonderful review! We're delighted to hear that you had a great experience with us. Providing friendly and professional service is a top priority, and we're thrilled that our team exceeded your expectations. At our BMW Center, exceptional service and a helpful attitude are fundamental to how we operate. If there's anything else we can do for you or if you have any further feedback to share, please don't hesitate to reach out. We appreciate your patronage and look forward to assisting you again in the future.

July 18, 2024

The dealership is exactly like we as BMW owners have come to expect. Very nice experience. More

by shuler2.2000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Emanuel Tortorici
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 19, 2024 -

BMW of Ocala responded

Thank you for your kind words! We're thrilled to hear that your experience at our dealership lived up to your expectations as a BMW owner. If there's anything else we can do to enhance your ownership experience or if you have any questions, please feel free to let us know. We're here to help!

July 17, 2024

BMW Ocala service is always top notch. Emanuel T. always super professional and goes above and beyond. Thank you so much for great service. More

by T. Rubio
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Emanuel Tortorici
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 18, 2024 -

BMW of Ocala responded

Thank you for your kind words! We're delighted to hear that Emanuel consistently provides you with top-notch service. It's our pleasure to go above and beyond for our valued customers, and we truly appreciate your recognition of our efforts. If there's anything else we can do for you, please don't hesitate to let us know. We look forward to welcoming you back for your next service visit!

July 17, 2024

Entire experience with this dealership has been excellent, from purchase to service as well as help with electronic setups in between. More

by jarline
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Malcolm Stewart
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick Weiss
Jul 18, 2024 -

BMW of Ocala responded

We're thrilled to hear that your entire experience has been excellent! From your purchase to our service and assistance with electronic setups, we strive to provide exceptional support at every step. Thank you for choosing us, and please don't hesitate to reach out if there's anything else we can do for you. We look forward to continuing to exceed your expectations in the future!

July 16, 2024

I am always treated with respect by all, especially By Robert Czaplicki (Service Advisor). Very Happy have bought 3 cars to date. More

by Berardi.pac
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brent Gustafson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Czaplicki
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 18, 2024 -

BMW of Ocala responded

It's wonderful to hear about your positive experiences with Robert as your Service Advisor! It sounds like he's made a lasting impression with his respectful and attentive service. Thank you for your loyalty as a customer—we truly appreciate your continued trust in us. Looking forward to serving you again in the future!

July 15, 2024

It was a last minute appointment for service and they still gave me a loaner car. More

by rsmith850
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Emanuel Tortorici
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 15, 2024 -

BMW of Ocala responded

Thank you so much for your review! We are so glad you enjoyed your visit and that we had a loaner car available for you on short notice! We look forward to working with you again soon.

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