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BMW of Ocala - Service Center

Ocala, FL

4.8
213 Reviews

213 Reviews of BMW of Ocala - Service Center

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July 26, 2024

Always accommodating They give you a clear understanding of what’s happening and a very quick with repairs. A loaner car is also provided. More

by Krystian
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Emanuel Tortorici
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 29, 2024 -

BMW of Ocala responded

Thank you for your kind words! We’re glad to hear that our team was accommodating and kept you informed throughout the process. It’s great to know that the quick repairs and loaner car made your experience smoother. If you need anything else or have further feedback, feel free to reach out. We’re here to help!

July 26, 2024

I worked with Sheik Bakash and he was Excellent. Very professional, knowledgeable, helpful and friendly. More

by Ken
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sheik Bakhsh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 29, 2024 -

BMW of Ocala responded

Thank you for your wonderful feedback! We’re thrilled to hear that Sheik provided you with such a professional, knowledgeable, and friendly experience. Your satisfaction is incredibly important to us, and we’ll be sure to share your kind words with Sheik. If you have any more questions or need assistance in the future, please don’t hesitate to reach out!

July 26, 2024

Everyone is very friendly and helpful; my car was clean and pristine when I picked it up! Very happy with this dealership! More

by proesch
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brent Gustafson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 29, 2024 -

BMW of Ocala responded

Thank you for your great review! We’re delighted to hear that you found our team friendly and helpful, and that your car was returned to you in pristine condition. Your satisfaction is our top priority, and we’re thrilled you had a positive experience with us. If you need anything else or have any questions in the future, don’t hesitate to reach out. We look forward to serving you again!

July 26, 2024

First class service! Very professional! Robert B. goes above and beyond to help us. Kudos to BMW of Ocala. More

by megeorge17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brent Gustafson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Czaplicki
5.0
This rating includes all reviews, with more weight given to recent reviews.
Emanuel Tortorici
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sheik Bakhsh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 29, 2024 -

BMW of Ocala responded

Thank you so much for your fantastic review! We’re delighted to hear that you experienced first-class service and that Robert went above and beyond to assist you. Your kind words mean a lot to us, and we’ll be sure to pass along your kudos to Robert and the team. If there’s anything else we can do for you, please don’t hesitate to let us know.

July 26, 2024

Best BMW dealership in Central Florida. The staff is courteous and professional, please ask for Robert Czaaklicki (Service Manager) he's the best. More

by KoolHeat
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Czaplicki
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 29, 2024 -

BMW of Ocala responded

Thank you for the fantastic review! We’re delighted to hear that you had a great experience with us and that our staff, especially Robert, made a positive impression. Your recommendation means a lot to us, and we’ll make sure to pass along your praise to Robert. If you need anything else, we’re here to help!

July 24, 2024

Great service always . Takes care of business quickly , professionally. Have owned only Bmws for years. Trust the people at Ocala BMW. Picked up my car for service return More

by pdbyrd83
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brent Gustafson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Czaplicki
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Wheeler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 24, 2024 -

BMW of Ocala responded

Thank you for your kind words and loyalty! We're thrilled to hear that you consistently receive great service at our service center. Providing prompt and professional service is our commitment to every customer, and we're delighted that you trust us with your BMWs year after year. If there's anything else we can do to enhance your experience, please don't hesitate to reach out. We look forward to seeing you again for your next service appointment!

July 24, 2024

Great service with a great team! Thanks for getting me in for same day service. More

by dianabergeron15
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Czaplicki
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 24, 2024 -

BMW of Ocala responded

Thank you for your kind words! We're delighted to hear that you had a great experience with our team and that we could accommodate your same-day service needs. We look forward to serving you again in the future!

July 22, 2024

Outstanding customer service, the best I have experienced in 40 years I thought it didn't exist anymore. I have been to 3 other BMW dealers, none were like this, thanks More

by threekays
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Czaplicki
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 24, 2024 -

BMW of Ocala responded

Thank you so much for your glowing review! We're thrilled to hear that you had such a positive experience with us and that our customer service exceeded your expectations. We strive to provide exceptional service to each and every customer, and it's fantastic to know that our efforts are appreciated. We look forward to serving you again in the future and continuing to meet your automotive needs. If you have any further feedback or questions, please don't hesitate to reach out. Safe travels!

July 22, 2024

Very service oriented and attentive to detail. I would highly recommend them to anyone and will.continue to use them. More

by Mkmcdonald27
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brent Gustafson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Czaplicki
5.0
This rating includes all reviews, with more weight given to recent reviews.
Emanuel Tortorici
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sheik Bakhsh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 24, 2024 -

BMW of Ocala responded

Thank you for your wonderful feedback! We're delighted to hear that you found our service to be so attentive and detail-oriented. Providing exceptional customer service is a top priority for us, and it's great to know that you would recommend us to others. If there's anything more we can do for you, please don't hesitate to let us know. Safe travels, and see you next time!

July 20, 2024

Great experience. Friendly and professional. The service was exceptional and everyone I interacted with was friendly and helpful. More

by deana.alfano66
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick
Jul 22, 2024 -

BMW of Ocala responded

Thank you so much for your wonderful review! We're delighted to hear that you had a great experience with us. Providing friendly and professional service is a top priority, and we're thrilled that our team exceeded your expectations. At our BMW Center, exceptional service and a helpful attitude are fundamental to how we operate. If there's anything else we can do for you or if you have any further feedback to share, please don't hesitate to reach out. We appreciate your patronage and look forward to assisting you again in the future.

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