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BMW of Ocala - Service Center

Ocala, FL

4.8
209 Reviews
Call Service Center (352) 433-0823

209 Reviews of BMW of Ocala - Service Center

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July 30, 2024

The staff is very courteous and customer-service oriented. Service adviser Robert Czaplicki is excellent More

by Lynn P
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Czaplicki
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 31, 2024 -

BMW of Ocala responded

Thank you for your positive review! We’re delighted to hear that our staff, especially Robert, provided you with excellent service. Your satisfaction is our priority, and we appreciate your kind words. If you need any further assistance, please don’t hesitate to reach out!

July 30, 2024

Spoke with service manager and he got me in the next day as always very expedient More

by keith_shipley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Czaplicki
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 31, 2024 -

BMW of Ocala responded

Thank you for your feedback! We're pleased to hear that our service manager was able to accommodate you quickly. We’re always here to ensure your needs are met efficiently. If you have any other questions or need further assistance, don’t hesitate to reach out.

July 29, 2024

This is the best automobile dealership I have ever patronized. My most recent visit was totally positive as usual. My service manager, Brent Gustafson, always goes above and beyond the call of duty More

by w4gd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brent Gustafson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 31, 2024 -

BMW of Ocala responded

Thank you so much for your glowing review! We're thrilled to hear that your experience with us continues to be positive. Brent is truly dedicated to providing exceptional service, and we're glad to see his efforts recognized. If there's anything more we can do for you, please let us know. We look forward to serving you again!

July 29, 2024

Robert is truly an asset to your company it was my service advisor I believe that's what you call them anyhow my particular vehicle was way beyond what would be financially advisable to repair but if More

by kwondoglenn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Czaplicki
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 31, 2024 -

BMW of Ocala responded

Thank you for your kind words about Robert! We’re glad to hear that his support made a positive impact on your experience, even in a challenging situation. We appreciate your loyalty and would be thrilled to assist you with your next BMW. If you need anything in the future, don’t hesitate to reach out!

July 27, 2024

I've been a customer of BMW Ocala since 2019. My service manager Brent always provides exceptional customer service and I couldn't be more satisfied. I recently purchased my new 2024 530i BMW. K More

by raboat57
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brent Gustafson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christina Gangapersaud
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Carter
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 30, 2024 -

BMW of Ocala responded

Thank you so much for your continued trust and support since 2019! We're thrilled to hear that Brent has consistently provided exceptional service and that your recent experience with Kevin and the online design process for your 2024 530i was so positive. It’s wonderful to know that our team’s efforts have exceeded your expectations. If there's anything else we can do for you, please don’t hesitate to reach out. Enjoy your new BMW, and we look forward to serving you again!

July 26, 2024

First class service! Very professional! Robert B. goes above and beyond to help us. Kudos to BMW of Ocala. More

by megeorge17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brent Gustafson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Czaplicki
5.0
This rating includes all reviews, with more weight given to recent reviews.
Emanuel Tortorici
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sheik Bakhsh
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 29, 2024 -

BMW of Ocala responded

Thank you so much for your fantastic review! We’re delighted to hear that you experienced first-class service and that Robert went above and beyond to assist you. Your kind words mean a lot to us, and we’ll be sure to pass along your kudos to Robert and the team. If there’s anything else we can do for you, please don’t hesitate to let us know.

July 26, 2024

Service was excellent and timely. Waiting area was comfortable with water, cofee and other refreshments. Snacks and fruit available. Service advisor was clear about cost and servic More

by Charlotte
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brent Gustafson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 29, 2024 -

BMW of Ocala responded

Thank you for your positive feedback! We’re glad to hear that you found our service to be excellent and timely, and that you enjoyed the amenities in our waiting area. It’s great to know that our service advisor communicated clearly about costs and services. If you have any further questions or need additional assistance, feel free to reach out. We look forward to serving you again!

July 26, 2024

Always accommodating They give you a clear understanding of what’s happening and a very quick with repairs. A loaner car is also provided. More

by Krystian
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Emanuel Tortorici
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 29, 2024 -

BMW of Ocala responded

Thank you for your kind words! We’re glad to hear that our team was accommodating and kept you informed throughout the process. It’s great to know that the quick repairs and loaner car made your experience smoother. If you need anything else or have further feedback, feel free to reach out. We’re here to help!

July 26, 2024

I worked with Sheik Bakash and he was Excellent. Very professional, knowledgeable, helpful and friendly. More

by Ken
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sheik Bakhsh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 29, 2024 -

BMW of Ocala responded

Thank you for your wonderful feedback! We’re thrilled to hear that Sheik provided you with such a professional, knowledgeable, and friendly experience. Your satisfaction is incredibly important to us, and we’ll be sure to share your kind words with Sheik. If you have any more questions or need assistance in the future, please don’t hesitate to reach out!

July 26, 2024

Everyone is very friendly and helpful; my car was clean and pristine when I picked it up! Very happy with this dealership! More

by proesch
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brent Gustafson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 29, 2024 -

BMW of Ocala responded

Thank you for your great review! We’re delighted to hear that you found our team friendly and helpful, and that your car was returned to you in pristine condition. Your satisfaction is our top priority, and we’re thrilled you had a positive experience with us. If you need anything else or have any questions in the future, don’t hesitate to reach out. We look forward to serving you again!

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