Back

BMW of Ocala - Service Center

Ocala, FL

4.8
112 Reviews

112 Reviews of BMW of Ocala - Service Center

Sort by
June 13, 2024

This BMW dealer is the most wonderful dealership I’ve ever dealt with, including Mercedes! More

by jseitz1000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Czaplicki
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 21, 2024 -

BMW of Ocala responded

Thank you so much for your wonderful review! We're honored to be considered the most wonderful dealership you've dealt with, especially compared to Mercedes. We appreciate your kind words and look forward to continuing to provide excellent service to you!

June 13, 2024

Thank you for helping me get my 228i fixed on the fly. The weekend was stressful enough meeting my girlfriend’s parents for the first time. You helped me big time to avoid the additional stress of my car More

by tag6012
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brent Gustafson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Emanuel Tortorici
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 21, 2024 -

BMW of Ocala responded

Thank you for your feedback! We're glad we could assist with your 228i quickly and help alleviate some stress during an important weekend. We're here whenever you need us.

June 12, 2024

The dealership was very nice, clean and service people were all friendly. Really appreciate that they pair you with the same service advisor each time. My service advisor Nick Weiss was courteous, profe More

by Winena Christian
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Weiss
Jun 13, 2024 -

BMW of Ocala responded

Thank you for taking the time to share your experience with us! We're delighted to hear that you found our dealership to be nice, clean, and filled with friendly service people. We're also thrilled that we could offer you a better price on your new tire compared to other places in town. Providing value for our customers is important to us, and we're pleased that you not only received a great price but also had an experienced person working on your car. If you ever need anything else or have any questions, don't hesitate to reach out. We appreciate your business and look forward to serving you again in the future!

June 12, 2024

This was my first time that I had my used car serviced at this dealership. I liked the pricing and I found NICK to be very helpful and professional. More

by mpfrankenfield
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
NICHOLAS WEISS
Jun 13, 2024 -

BMW of Ocala responded

Thank you for choosing our dealership for your car servicing needs! We're thrilled to hear that you had a positive experience during your first visit. Providing competitive pricing and professional service are priorities for us, so it's great to know that you found both to your satisfaction. We'll be sure to pass along your kind words to Nick and the rest of our team. If you ever need anything in the future or have any questions, feel free to reach out. We appreciate your business and look forward to serving you again!

June 12, 2024

Urge service is excellent and the waiting area is exceptional with food drink and work stations. More

by maureenryan33
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brent Gustafson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Emanuel Tortorici
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 13, 2024 -

BMW of Ocala responded

We're thrilled to hear that you had an excellent experience with our service at our dealership! Providing top-notch service is our priority, and we're glad to know that we met your expectations. Creating a comfortable and accommodating waiting area is important to us, so we're pleased that you found it exceptional. If there's anything else we can do to enhance your experience in the future, please don't hesitate to let us know. Thank you for choosing us for your automotive needs!

June 12, 2024

The dealership is committed to serving you properly and professionally while providing a comfortable environment to exist in. I look forward to taking my car in for service. More

by kyle40245
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brent Gustafson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 13, 2024 -

BMW of Ocala responded

Thank you for your kind words and for sharing your experience with us! We look forward to welcoming you back for your car service needs, and if there's anything specific you need or any way we can further enhance your experience, please don't hesitate to let us know. We appreciate your business and look forward to serving you again soon!

June 12, 2024

Very pleasant experience ( our first since moving to Florida). Robert was very efficient and friendly to us. Dealership was clean and waiting area was comfortable More

by slhuey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Czaplicki
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 13, 2024 -

BMW of Ocala responded

We're delighted to hear that your first experience with us in Florida was a pleasant one! Robert and always strive to provide efficient and friendly service to all our customers. Maintaining a clean, comfortable waiting area is essential for us, so we're glad you found it to your liking. If you have an need assistance in the future, please feel free to reach out. We look forward to serving you again!

June 12, 2024

I took my car in for oil change and had to have rear axle bearings replaced Robert got me a loaner and sent me on my way they promptly completed work Great job Thank you More

by b4889357
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Czaplicki
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 13, 2024 -

BMW of Ocala responded

Thank you for sharing your experience with us! We're glad that we could swiftly address the issue with your rear axle bearings and provide you with a loaner car to minimize any inconvenience. Our team always strives to complete repairs promptly and efficiently, so it's fantastic to hear that we met your expectations. If you ever need further assistance, don't hesitate to reach out. Safe travels!

June 12, 2024

The dealership is welcoming, professional, courteous and efficient. I know they will take good care of me and my car. More

by rsky555
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Czaplicki
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sheik Bakhsh
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Christina P.
Jun 13, 2024 -

BMW of Ocala responded

We're thrilled to hear that you found our dealership to be welcoming, professional, and courteous. Ensuring your satisfaction and the well-being of your car is our top priority, and it's fantastic to know that you trust us to take care of both. If you ever need anything in the future, please don't hesitate to reach out. We're here to provide you with excellent service every step of the way!

June 11, 2024

Pleased with the service and costumer service. Easy scheduling, time efficient. all questions and concerns answered. More

by figueredo.m12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Emanuel Tortorici
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 11, 2024 -

BMW of Ocala responded

We are so glad you enjoyed your experience with our team, it was a pleasure working with you. Thank you so much for the 5 star review!

...
4
...