BMW of Ocala - Service Center

Great customer service my advisor was amazing and the shuttle service was such a plus shuttle service was such a plus More

The dealership would have received 5 stars, but the confusion in the beginning is not what I expect from BMW. The repair work took much longer than I was told. confusion in the beginning is not what I expect from BMW. The repair work took much longer than I was told. More

The whole process; making an appointment, receiving reminders, arriving, checking in, waiting in the lounge, being updated on the progress and finally checking out was done with courtesy and profession reminders, arriving, checking in, waiting in the lounge, being updated on the progress and finally checking out was done with courtesy and professionalism….much appreciated! More

Aways pleased with the service at BMW Ocala. Brent is a pleasured to work with and always explain in detail what work is recommended and complies with my recommendations as to what I want done. Brent is a pleasured to work with and always explain in detail what work is recommended and complies with my recommendations as to what I want done. More

Best dealership experience I ever had my life and I am 44 years old and I have have owned a lot of vehicles in my years on this planet , staff were great beyond measure super friendly and offered me way more years old and I have have owned a lot of vehicles in my years on this planet , staff were great beyond measure super friendly and offered me way more when I expected in terms of service I would recommend them to anyone needing a vehicle. More

The team did an excellent job, Nick my service advisor was on top of things and made sure that everything was completed in a timely manner. Everyone I met at this Dealership was extremely polite and kind was on top of things and made sure that everything was completed in a timely manner. Everyone I met at this Dealership was extremely polite and kind. Thank you. More

Emanuel Tortorici, Service Department provided explanations and updates on my vehicle. Really enjoyed receiving the diagnostic video of my vehicle. As always, excellent communication and timely se explanations and updates on my vehicle. Really enjoyed receiving the diagnostic video of my vehicle. As always, excellent communication and timely service. More

Every experience has been wonderful. Every one is always professional and friendly. My vehicle is always taken care of well. Every one is always professional and friendly. My vehicle is always taken care of well. More

Your team is fantastic. Sunday night, I hit a pothole on the exit ramp, which blew out a tire on my new 840i. BMW sent a tow truck which didn’t get the vehicle to you until Sunday night, I hit a pothole on the exit ramp, which blew out a tire on my new 840i. BMW sent a tow truck which didn’t get the vehicle to you until 11:30am. I called and was fortunate to get Nick Weiss as my service advisor. He was amazing. Did everything he said he would. His communication skills were excellent. He went above and beyond to make sure I got the car back by close of business. He is a rockstar. We spoke at 2:00 and he said “you’re not going to need another night at a hotel. Your car will be ready today 👍👍 Sue enough, We were back on the road home to Tallahassee, thanks to your team. More

Problem corrected promptly and under warranty. Vehicle was picked up at residence and loaner provided for our use. Thank you Vehicle was picked up at residence and loaner provided for our use. Thank you More