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BMW of Ocala - Service Center

Ocala, FL

4.8
218 Reviews
Call Service Center (352) 433-0823

218 Reviews of BMW of Ocala - Service Center

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August 08, 2024

Excellent service department! !!! Emanual is superb! Professional, reliable and stays in connect with you from start to finish! More

by annetteftremblay
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Emanuel Tortorici
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 12, 2024 -

BMW of Ocala responded

Thank you for the fantastic feedback! We’re thrilled to hear that Emanual provided such superb service. We appreciate your kind words and look forward to serving you again in the future!

August 07, 2024

Great people, great service, this is why I keep going back to BMW of Ocala. More

by chuckles.m
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brent Gustafson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Emanuel Tortorici
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 12, 2024 -

BMW of Ocala responded

Thank you for your loyalty and for sharing your positive experience with us! We’re delighted to hear that our team and service continue to meet your expectations. If there’s anything more we can do for you, please let us know. We look forward to your next visit!

August 05, 2024

BMW in general and BMW in Ocala are fist class organization. they met or exceeded every expectation. More

by larrynickell123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brent Gustafson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Czaplicki
5.0
This rating includes all reviews, with more weight given to recent reviews.
Emanuel Tortorici
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sheik Bakhsh
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 06, 2024 -

BMW of Ocala responded

Thank you for the incredible review! We're so pleased to hear that both BMW and our team in Ocala have met or exceeded your expectations. Providing a top-notch experience is what we strive for, and your feedback truly validates our efforts. We look forward to continuing to deliver the excellence you’ve come to expect!

August 05, 2024

BMW offers terrific service and treats you like a visiting dignitary when you visit. Excellent service. More

by Gemulligan222
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brent Gustafson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 06, 2024 -

BMW of Ocala responded

Thank you for your glowing review! We're delighted to hear that you feel treated like a visiting dignitary when you visit us. Providing exceptional service and making every customer feel valued are our top priorities. We look forward to welcoming you back and continuing to provide you with excellent service!

August 03, 2024

Great customer service. Always have a great experience at this dealership. Took my car for service and they never disappoint. More

by Jen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Czaplicki
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 06, 2024 -

BMW of Ocala responded

Thank you for the wonderful feedback! We're thrilled to hear that you consistently have a great experience with us and that our service team continues to meet your expectations. Your satisfaction is our top priority, and we’re grateful for your trust in us. We look forward to serving you again!

August 02, 2024

Great customer service my advisor was amazing and the shuttle service was such a plus More

by pamkey2027
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Assistant manager service
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Aug 02, 2024 -

BMW of Ocala responded

Thank you for your positive review! We’re delighted to hear that you had a great experience with our customer service and that your advisor made a strong impression. It’s also fantastic to know that you found our shuttle service to be a valuable addition. We look forward to serving you again in the future!

August 02, 2024

The dealership would have received 5 stars, but the confusion in the beginning is not what I expect from BMW. The repair work took much longer than I was told. More

by alanmat9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Emanuel Tortorici
2.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 06, 2024 -

BMW of Ocala responded

Thank you so much for your response, your impression of our business is extremely important to our team. Our Operations Manager Robb Cole will reach out to you immediately to work towards a resolution of your concerns.

August 01, 2024

The whole process; making an appointment, receiving reminders, arriving, checking in, waiting in the lounge, being updated on the progress and finally checking out was done with courtesy and profession More

by bojocrown
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Emanuel Tortorici
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : The hostess making sure we were comfortable
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Aug 01, 2024 -

BMW of Ocala responded

Thank you so much for your detailed feedback! We’re thrilled to hear that every step of your experience—from making an appointment to checking out—was handled with courtesy and professionalism. It’s our goal to provide a seamless experience, and we’re glad we succeeded. We appreciate your kind words and look forward to assisting you again in the future!

August 01, 2024

Aways pleased with the service at BMW Ocala. Brent is a pleasured to work with and always explain in detail what work is recommended and complies with my recommendations as to what I want done. More

by pete
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brent Gustafson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 01, 2024 -

BMW of Ocala responded

Thank you for your continued trust in our service center! We’re delighted to hear that you’re always pleased with our service and that Brent has been a pleasure to work with. It’s great to know he takes the time to explain recommendations in detail and respects your preferences. We look forward to serving you again and appreciate your kind words!

August 01, 2024

Best dealership experience I ever had my life and I am 44 years old and I have have owned a lot of vehicles in my years on this planet , staff were great beyond measure super friendly and offered me way more More

by Travis Bennett
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick
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Aug 01, 2024 -

BMW of Ocala responded

We're honored to hear that your experience with us was the best you’ve ever had, especially with your extensive vehicle ownership history. It’s fantastic to know our staff exceeded your expectations and provided exceptional service. We truly appreciate your recommendation and look forward to assisting you and anyone you refer in the future. Thank you for choosing us!

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