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BMW of Ocala - Service Center

Ocala, FL

4.8
213 Reviews
Call Service Center (352) 433-0823

213 Reviews of BMW of Ocala - Service Center

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August 10, 2024

Excellent service department and personnel! They keep us informed and updated as the work was progressing. More

by blake.isaacson
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Czaplicki
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sheik Bakhsh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 12, 2024 -

BMW of Ocala responded

Thank you for your positive review! We’re glad to hear that our service department provided you with excellent service and kept you informed throughout the process. Your satisfaction is our priority, and we’re pleased that we met your expectations. If you need any further assistance, please don’t hesitate to reach out. We look forward to serving you again!

August 10, 2024

The service representatives are very professional and knowledgeable. They go beyond what you would expect from a service department. More

by Frankrob3.fr@gmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Czaplicki
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 12, 2024 -

BMW of Ocala responded

Thank you for your wonderful feedback! We’re delighted to hear that our service representatives impressed you with their professionalism and knowledge. It’s great to know they exceeded your expectations. If you ever need anything further, please don’t hesitate to reach out. We look forward to assisting you again!

August 09, 2024

Kind and helpful. They really understand customer service. They go above and beyond for their people More

by gabbyandtom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick
Report | Print
Aug 12, 2024 -

BMW of Ocala responded

Thank you for your kind words! We’re thrilled to hear that you felt our team truly understands customer service and goes above and beyond. It’s our goal to make every experience exceptional, and your feedback is greatly appreciated. If there’s anything more we can do for you, please let us know. We look forward to serving you again!

August 08, 2024

Professional, friendly staff - exceptionally clean facility - Nick, the service adviser was awesome - worked to get repairs covered under my extended warranty More

by hapefemail
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brent Gustafson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick - 5 stars -he was absolutely excellent - went above and beyond getting my extended warranty to pay for repairs
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Aug 12, 2024 -

BMW of Ocala responded

Thank you for the great feedback! We’re delighted to hear that you found our staff professional and friendly and our facility exceptionally clean. Nick will be thrilled to know that his efforts in getting your repairs covered under the extended warranty made a positive impact. If you need any further assistance, please don’t hesitate to reach out. We look forward to serving you again!

August 08, 2024

excellent service, very professional staff. in particular my assistant Robert, thank you make my service experience a pleasure thanks More

by solomtm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Czaplicki
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sheik Bakhsh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 12, 2024 -

BMW of Ocala responded

Thank you for your wonderful review! We’re glad to hear that you had an excellent service experience and that Robert made it especially enjoyable. We’ll be sure to pass along your thanks to him. If you need anything else or have any questions in the future, don’t hesitate to reach out. We look forward to seeing you again!

August 08, 2024

Excellent service department! !!! Emanual is superb! Professional, reliable and stays in connect with you from start to finish! More

by annetteftremblay
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Emanuel Tortorici
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 12, 2024 -

BMW of Ocala responded

Thank you for the fantastic feedback! We’re thrilled to hear that Emanual provided such superb service. We appreciate your kind words and look forward to serving you again in the future!

August 07, 2024

Great people, great service, this is why I keep going back to BMW of Ocala. More

by chuckles.m
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brent Gustafson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Emanuel Tortorici
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 12, 2024 -

BMW of Ocala responded

Thank you for your loyalty and for sharing your positive experience with us! We’re delighted to hear that our team and service continue to meet your expectations. If there’s anything more we can do for you, please let us know. We look forward to your next visit!

August 05, 2024

BMW in general and BMW in Ocala are fist class organization. they met or exceeded every expectation. More

by larrynickell123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brent Gustafson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Czaplicki
5.0
This rating includes all reviews, with more weight given to recent reviews.
Emanuel Tortorici
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sheik Bakhsh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 06, 2024 -

BMW of Ocala responded

Thank you for the incredible review! We're so pleased to hear that both BMW and our team in Ocala have met or exceeded your expectations. Providing a top-notch experience is what we strive for, and your feedback truly validates our efforts. We look forward to continuing to deliver the excellence you’ve come to expect!

August 05, 2024

BMW offers terrific service and treats you like a visiting dignitary when you visit. Excellent service. More

by Gemulligan222
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brent Gustafson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 06, 2024 -

BMW of Ocala responded

Thank you for your glowing review! We're delighted to hear that you feel treated like a visiting dignitary when you visit us. Providing exceptional service and making every customer feel valued are our top priorities. We look forward to welcoming you back and continuing to provide you with excellent service!

August 03, 2024

Great customer service. Always have a great experience at this dealership. Took my car for service and they never disappoint. More

by Jen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Czaplicki
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 06, 2024 -

BMW of Ocala responded

Thank you for the wonderful feedback! We're thrilled to hear that you consistently have a great experience with us and that our service team continues to meet your expectations. Your satisfaction is our top priority, and we’re grateful for your trust in us. We look forward to serving you again!

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