BMW of Ocala - Service Center

Could not believe what we were hearing We took our car in there as there was recalls on the airbags. The car wasn’t there for more than two hours and they’re trying to tell me that I need We took our car in there as there was recalls on the airbags. The car wasn’t there for more than two hours and they’re trying to tell me that I need new brake pads, new lift points and had to turn a brake light off. Which was gonna be $1466.49 seven cents The funny part we did the brakes two days before the car went in to their shop. We got the car back for two days after they worked on the recalled airbags and a new driveshaft the car was running rough. Took the car back in then they told me we’re gonna have to replace all the injectors for $7457. By this time I couldn’t believe what I’m hearing, 10 minutes later I get a phone call from the dealership that my engine light has just come on and my car is running rough but for $8923 it all could be fixed so I took my chances and pick my car back up brought it home, changed the fuel filter for $39.99 and that fixed my problem. Sometimes free lemonade and poundcake ain’t worth it. More

Professional Customer Service Thank you for the courtesy check call yesterday, it was nice talking with you. I have been a BMW owner since 2009 and this is the first time I’ve rec Thank you for the courtesy check call yesterday, it was nice talking with you. I have been a BMW owner since 2009 and this is the first time I’ve received a courtesy call from the General Manager. I can say by far BMW of Ocala and Porsche provided the best customer service. Everyone I encountered from the service department to sales was professional, respectful and happy to assist. Mr. Brent Gustafson provided excellent customer service. He kept me up to date on the status of my car and ensured a loaner for the duration my car was in the shop. Mr. Ron Bertrand and his team (Darnell Riley and Steven Simpson) were friendly, helpful and knowledgeable and are working together to ensure I find the right car for my next purchase of either a BMW or Porsche. Overall both dealerships were bright, open and inviting. Another plus is that you also had my favorite Lindt chocolate candy as well. I am happy to give the dealership 10 across the board when I receive the online evaluation from BMW. I have also provided my comments on the DealerRater.com site today. Thank you again. More

Service department is DISHONEST and will say anything!! DON'T DO IT! We purchased a low mileage 2 yr old certified preowned 3 series from this dealership. The car was a courtesy car at this very dealership. DON'T DO IT! We purchased a low mileage 2 yr old certified preowned 3 series from this dealership. The car was a courtesy car at this very dealership. I returned on more than one occasion for a few issues (one of particular safety concern with the passenger rear view mirror repositioning itself while driving) and the dealership, on each occasion, looked at me in the face a LIED ... they said they had to charge us anywhere from 4-8 hours labor (4 hrs minimum) to "diagnose" IF there actually was a covered issue (@ $200./hr)!!!!! ... and we had to pay it whether a covered issue was found or not!! Being that would cost anywhere from $800. - $1,600. JUST TO DIAGNOSE, obviously we declined (as anyone would)! Turns out my husband's new place of work recently hooked the vehicle up to the OBDII diagnostic scanner and within minutes (NOT 4-8 hours as I was told it would take) learned that there was indeed a clear history of the very issues I was complaining about that had been reported and worked on at this dealership!! The dealership stated that all service had been performed at their location since it was brand new (remember, it was THEIR curtosy car)! The exact issues were registered in the cars computer memory since the date of manufacture!!! The computer history seemed to detect that the exact issues had even been worked on or reset! THEY KNEW all this time and repeatedly avoided correcting the issue no matter how many times I reported the issue and let me drive away KNOWING I was right! This was just ONE of multiple issues I reported to them. This went on so long and now the vehicle is no longer under warranty (that's an intensional tactic)! Apparently their gig is to charge customers an astronomical diagnostic fee in order to cover the cost of "covered" issues! Well ... that's if the poor customer falls for it! STAY AWAY FROM THIS DEALERSHIP! We are in the market for a brand new vehicle this go around and it WONT be at BMW of OCALA or Gainesville (as they re the same owner)! More

Amazing car dealership! This dealership is the best ever! From sales to service they provide excellent customer service. I have never had such care with and other vehicle I This dealership is the best ever! From sales to service they provide excellent customer service. I have never had such care with and other vehicle I bought elsewhere. Their staff is very knowledgeable and thorough. Mr. Robert Cole, Service Director went out of his way to assist me with my tinted window that got scratched up on the new car. I can honestly say that I enjoy bringing in my BMW for routine service. It has become a joke on my FB post when I post pictures of all the fresh fruit, delicious tasty treats they offer as you wait. My friends have even offered to come keep me company when I go. You have my business forever ! Wherever I move to, I will always drive to you to buy my BMW. You have my business forever! More

Car returned DAMAGED by Service Dept. Worst experience at a dealer car service dept. ever!!!!!!!!!!! We took our car in for service on the air conditioner and it was returned to us with se Worst experience at a dealer car service dept. ever!!!!!!!!!!! We took our car in for service on the air conditioner and it was returned to us with several damages including a hole punched into door speaker, rear cup holders broken, headliner hanging and not tucked into dash, dash and steering was creaking, old fuses, screws and metal shavings left in floor board and under seats, drivers seat had a small coming apart of leather before and after it was pulled way out of seam. They denied damaging our vehicle. After heated discussions they fixed some of the damage but took it off site to repair the liner and seat. They added several hundred miles on our car taking it off site. The new liner is way too thick and not sticking in areas, the two top consoles are not secured correctly, liner was not tucked in on a one pillar, coming apart around ceiling handle and the seat leather was stapled with office staples and are sticking threw the seat leather. Our vehicle was NOT restored to the way it was before we left it at BMW of Ocala service dept. They NEVER apologized for the way our car was handed back to us and in fact, they blamed us and on the car just being old. We DO NOT and WILL NOT RECOMMEND THIS SERVICE DEPT! If you do go, we suggest you take plenty of pictures before you leave your car. More

instance relief !! The minute you walk into BMW of Ocala dealership the friendly environment automatically changes your mood, you're greeted instantly, have the door ope The minute you walk into BMW of Ocala dealership the friendly environment automatically changes your mood, you're greeted instantly, have the door opened for you and the the advisors are eager to help you with your issue, there was never a time i was unsatisfied with the work done to my car or with any of the associates. Everyone works extremely hard to attend to any needs or wants you might have. need a ride locally somewhere while your car is being worked on? not a problem, they have a driver willing to take you to the mall, food and drinks if you're not already delighted with the selections that are already provided free for your convenience ( variety of starbucks coffee, water, juices and snacks ) always gives friendly follow up phone calls/ emails to see how everything is doing and ask if there is anything else they could possibly assist you with. The dealership is spotless and has comfortable furniture to relax while you wait. Overall i would recommend BMW to Ocala out of all the others i been serviced by. I feel the key to the success of this facility is based on the people who work there, they definitely strive for excellence! More

Great place to wait I enjoyed waiting for my BMW to have its oil changed at this dealership. The dealer has gone out of its way to provide a wonderful atmosphere for cust I enjoyed waiting for my BMW to have its oil changed at this dealership. The dealer has gone out of its way to provide a wonderful atmosphere for customers to enjoy while waiting for any reason. I will wait again next time. Nice people to be around! More

Service Department I did not purchase my BMW X3 at the Ocala dealership, just move to Florida. I took it to have services for 2 year service. Made appointment and was I did not purchase my BMW X3 at the Ocala dealership, just move to Florida. I took it to have services for 2 year service. Made appointment and was told could not have loaner since such small dealership have to make appointment 2 weeks in advance for loaner. When I arrived at dealership was surprised at how big it was. When I arrived at 10 Was met by Celedenio Galloza. He took car said word call at 1 and give me update. Wen. I received no call went back at 1:30 to find he was at lunch. When he got back k at 2 they had not started on car yet. We finally got car back at 4 after he ask was I sure I wanted them to wash it. 2 weeks later my brake light comes on that pads need replaced. Called Celedeno at 9:45 this morning to see if was safe to drive. It is now 3/45. No call back. My family member is looking for BMW, I cannot recommend this dealership. This is my second BMW and worst service and treatment I have ever had More

Service at BMW at Ocala Firstly, I did not purchase my BMW at Ocala. I have a 328i XDrive 2013 that I had purchased from NY. The first time I had a problem was with my navig Firstly, I did not purchase my BMW at Ocala. I have a 328i XDrive 2013 that I had purchased from NY. The first time I had a problem was with my navigation system and I approached Ray. They installed the latest navigation maps version at no cost to me. I highly recommend Brent and Ray for the service they offer and their friendliness and approach ability. I had a couple of manufacturing paint related defects later on in my car. Brent took care of it for me at no cost to me. Everyone here is friendly and very approachable. I highly recommend this dealership. You don't always get to work with a service manager (Brent) one on one, that too every time. I always had the opportunity to work with Brent with any issues in my car. If I stay in the area, I would buy my next BMW in Ocala. Vishal More

BMW of Ocala, Florida We bought our BMW from MidHudson BMW in NY. They always treated us very well. Wasn't sure about going to a dealer I didn't buy my car from and if we We bought our BMW from MidHudson BMW in NY. They always treated us very well. Wasn't sure about going to a dealer I didn't buy my car from and if we would be treated the same. I was, and am very pleased to be doing business with them. Thank You! Linda More