BMW of Ocala - Service Center

All good . Everyone very professional and courteous. Thumbs up to Mr . C . My service advisor Everyone very professional and courteous. Thumbs up to Mr . C . My service advisor More

Very thorough inspection. They listened to my concerns and worked to find the problem. Great service!! I will continue to use BMW of Ocala over the BMW dealers closer to me. They listened to my concerns and worked to find the problem. Great service!! I will continue to use BMW of Ocala over the BMW dealers closer to me. More

BMW of Ocala did some service on our vintage Z3 and as part of the service they kept the car in their custody and on their dealership property for several weeks. When we picked the vehicle up the entire p part of the service they kept the car in their custody and on their dealership property for several weeks. When we picked the vehicle up the entire painted surface of the car was destroyed. It appears there was some chemical overspray or possibly a large sugary carbonated soda that was sprayed on it (dropped soda). Prior to turning the vehicle over to BMW Ocala there was not a single blemish on the vehicle. Robb Cole, Service Manager, apologized and offered to polish out the defects. When he discovered that they were unable to buff out the defects and that the spill ate into and dissolved the paint he quickly did an about face and tried to distance himself from the problem. Instead of taking ownership of the problem they caused and making it right he began to deflect the blame anywhere he could. He even went so far as to call my wife and I liars. This was followed by some nasty emails from him and at one point he asked that we sign a document agreeing not to pursue the issue and hold BMW harmless in the case. Robb Cole is a deceitful and fraudulent Service Manager who will happily over-charge you and take your money with no regard for customer service. I brought this issue to the attention of Bobby Watts, the location GM but he had no interest in resolving the matter. There is a culture of incompetence and hate at this dealership. BMW of Ocala is a terrible neighbor in the community and could care less about their reputation or their customers. I now have to have the entire car repainted at my expense ($3,300). I will be lobbying all members (100+) of The Villages Z Club to avoid this dealership for service or sales. Customer's beware if you have your vehicles serviced here. It may cost you more than you know including having to hire a lawyer. I gave one star only because I was not allowed to leave zero. More

I was driving back home to Miami from Tallahassee on I-75 when a big truck blew a tire right in front of me sending a huge piece of the tire right into my car. It pushed a piece of my front bumper in an I-75 when a big truck blew a tire right in front of me sending a huge piece of the tire right into my car. It pushed a piece of my front bumper in and scared me a lot. My car was only a couple weeks old so of course I was shaken. I pulled off and googled the closest BMW . When I pulled into the service lane, Mr. Brent Gustafson greeted me right away. He was so kind and after getting on his hands & knees to check the damage, he pulled out the piece & assured me it was fine. he saw all the bugs from my long drive and took the car and had it washed! I am truly thankful to him I wanted to make sure he was acknowledged. It was a late Sunday afternoon near closing! I felt he went far & beyond to make sure not only my car but I was okay to continue my trip.Even Sent me inside for snacks for the rest of my trip . THANK YOU AGAIN !!! More

One of the Best Service experiences I have ever had. My cars Check Engine light came on 20 miles of Ocala on Saturday. I am from Atlanta so I drove to the nearest BMW Dealer - BMW of Ocala. As I drove up cars Check Engine light came on 20 miles of Ocala on Saturday. I am from Atlanta so I drove to the nearest BMW Dealer - BMW of Ocala. As I drove up I was greeted by Robert Czaplicki - Service Advisor. Without an appointment Robert took me into his desk, diagnosed the problem and got my car in for repair. Then he arranged for me to driven to Gainesville to parents home. Rocky the driver was outstanding. All and in all a tremendous experience. I highly recommend BMW of Ocala for service and ask for Robert. More

Fabulous dealership for sales.... the absolute WORST for service. I have worked with numerous BMW dealerships and have never encountered such poor service. It took a week to schedule an appointment, fine. service. I have worked with numerous BMW dealerships and have never encountered such poor service. It took a week to schedule an appointment, fine. I naively assumed that when I scheduled an appointment a week out, that they would actually look at my car that day. When I called to get a status on my car, the service manager told me it would be "a few days" before they could look at it! I asked then why is my car sitting in the shop for two days waiting to be looked at, and I was told that they had cars there that had been there since the week before! In order for my car to be serviced, it had to be sitting on their lot with a ticket on it in line with all the other cars!!!! Absolutely RIDICULOUS and completely incompetent1 More

Worst service center ever. Have many stories to share but let me say Rob Cole should be fired. The latest one was they sent my car back for the 2nd time problem not resolved but brought it back to me with lo let me say Rob Cole should be fired. The latest one was they sent my car back for the 2nd time problem not resolved but brought it back to me with low tire light on. These guys are are asswipes. When my lease is done in December will never have to see this disfunctional group again. More

Purchasing with BMW of Ocala is been one of the best experience when buying a car. Bobby Watts is a True Professional who makes purchasing at this Dealership A great Experience. The Client Advisor Saman experience when buying a car. Bobby Watts is a True Professional who makes purchasing at this Dealership A great Experience. The Client Advisor Samantha Alvarez and Leroy Schmitz they are very professional they make buying a car a great experience this feeling Transcends through all departments and everyone makes you feel they are truly there to help an glad to see you! More

Scott Prince was excellent, professional and courteous. I am glad to choose them as my new dealer. Would recommend to any interested in getting a Porsche! I am glad to choose them as my new dealer. Would recommend to any interested in getting a Porsche! More

Service is a profit center that has no regard for the custom My husband and I purchased a used BMW several years ago. What I discovered is that whenever a significant service or repair is necessary that you are My husband and I purchased a used BMW several years ago. What I discovered is that whenever a significant service or repair is necessary that you are stuck with the BMW service department. The service department managers are only interested in writing up as much service business as they can in order to meet their quotas. BMW has its own proprietary tools and parts that, for all intents and purposes, locks the owner into a trap of paying extraordinary amounts of money for anything from oil changes to what ought to be minor repairs. Our 2007 BMW 5 series suddenly would not start. We were not in Ocala, but in Tarpon Springs. Since we are AAA Platinum members we were able to get the vehicle towed to Ocala. We had it towed to the BMW dealership in Ocala. It took over a week for them to do the diagnostics on our vehicle. The cost of repairing the vehicle (which had less than 90,000 miles on it) was far more than it was worth. We declined the service offered. We assumed that the BMW was a total loss. My husband went to the dealership to retrieve his keys and remove our license plate. The service people insisted that he pay over $600 to cover the dealership's costs in this matter. They still have the vehicle. We consider the vehicle to be salvage and have no intention of having any further dealings with BMW of Ocala (or BMW, for that matter). BMW of Ocala (particularly its service department) is always after the biggest pound of flesh it can get out of owners. My husband paid the outrageous fee for diagnostics. That is the last piece of flesh they will get from us. And I intend to plaster social media with our experience. Those who are reading this, beware!! More