BMW of Ocala - Service Center

The service dept, refused to do anything about a nail in my tire even though the dealership is under remodeling. They gave me my car back with a flat tire my tire even though the dealership is under remodeling. They gave me my car back with a flat tire More

While traveling from Tallahassee to Boca Raton for a work conference, I experience a loud “pop” in my car just south of Gainesville. I immediately pull off the interstate thinking tire blow-out but upon ins conference, I experience a loud “pop” in my car just south of Gainesville. I immediately pull off the interstate thinking tire blow-out but upon inspection all the tires appear in proper working order. Looking under the car, everything is clear. The on-board monitoring system shows no alerts so I pull back onto the interstate and continue towards Boca Raton. Although there are no warning lights/alerts, the car is unusually loud. I stop for gas in Ocala and decide I better have someone look at the car. Searching on my phone “Ocala BMW” I find the gas station is .3 miles away from the Ocala BMW dealership - what a lucky gas stop! BMW Ocala is open so I pull into the service lane. The reason I am writing this email is because of what happens next or better - who happens next - Robert Czaplicki. Mr Czaplicki immediately comes to the rescue! After a brief chat about the car and the urgent need to get to Boca Raton, Mr. Czaplicki jumps into action. My car is in the service bay and within 30 minutes the car problem is diagnosed. My car needs a major part replacement (something to do with the car air flow system) requiring a lengthy repair. Knowing I am in a time crunch, Mr Czaplicki improvises with a few minor adjustments and gets me safely back on the road in time to make the meeting in Boca Raton. Mr Czaplicki displays what is hard to find these days - a real professional with interest not only in the car but also my personal situation. The service department might easily say "sorry” we cannot fix it today but instead go above and beyond expectations making my car safe to drive and all within a brief 30 minute window. As a female traveling alone, I cannot express enough my gratitude to Mr. Czaplicki for his sincere interest, kindness, honesty, understanding, and professionalism. Mr. Czaplicki scores a Perfect 10 for the Ocala BMW service team! With sincere thanks, Elise Bedell More

Service department is very important for me. So easy to find dealer to purchase a car but service to the car is not very easy to come by but Brent from BMW service department is the best !!! I n So easy to find dealer to purchase a car but service to the car is not very easy to come by but Brent from BMW service department is the best !!! I never have to worry about, he never forget to remind me to bring in for service. He is alway professional and helpful I’m so lucky that Brent is my service advisor. Thanks More

My name is Nadia Mezey, I am a client of your office in Ocala. I would like to give the biggest thank you to Mr. Robert Czaplicki in the Ocala location. I have been a customer of your company BMW of Ocala Ocala. I would like to give the biggest thank you to Mr. Robert Czaplicki in the Ocala location. I have been a customer of your company BMW of Ocala for over three years. Yours company is impressive. BMW of Ocala has an outstanding crew, and Mr. Robert Czaplicki is the business card of your company. Mr. Robert Czaplicki is simply the best and has a special gift when approaching people. With a high professionalism, loyalty and honesty Mr. Robert Czaplicki creates an atmosphere of a comfort, trust and security. I talked to many services specialist and from my experience can say that Mr. Robert Czaplicki is a unique professional who tells the complete truth while the costumer understands and accepts it. What Mr. Robert Czaplicki says is the best approach to the given situation. Mr. Robert’s suggestion is always the wisest one in the situation at the a given moment. If Mr. Robert Czaplicki says the car is repairable then he means it, yet a customer believes it. If not, then Mr. Robert Czaplicki will let the customer know what the customer can do in that situation. After being in the hands of Mr. Robert Czaplicki, the car will be the safest for customers. Also, Mr. Robert Czaplicki let the customer know when it was necessary to buy another BMW or fix the BMW the customer has. Mr. Robert Czaplicki is very authentic and natural on his loyalty to your company, and there is no push or empty promises with Mr. Robert Czaplicki. After Mr. Robert’ service, I am totally believing that company BMW of Ocala is the best in Florida, yet I will recommend your company to all my students and their families. As I mentioned early, BMW of Ocala presented by the awesome team of professionals and Mr. Robert Czaplicki is the best. I think Robert Czaplicki deserves a big thank you from your company and all customers. Mr. Robert’s allows BMW of Ocala to stand out. Mr. Robert Czaplicki’ work ethics, professionalism and knowledge of cars. Mr. Robert Czaplicki is very popular in Ocala’s community. It says, “If you want to buy a car, or fix it Mr. Robert Czaplicki from BMW is the one I would go to!” Because of Christmas being on the way, I would like to demonstrate the deepest appreciations To Mr. Robert Czaplicki. I think his loyalty, professionalism and deepest knowledge should recognized and rewarded. Thank you being the best company in Florida and thank you for having Mr. Robert Czaplicki. It was a pleasure and honor working with Mr. Robert Czaplicki. Thank you, More

Robert Czaplicki has been nothing short of amazing in his help to me I've been having my vehicle serviced at BMW of Ocala for the past couple of years now and based solely on Robert's great service and resp help to me I've been having my vehicle serviced at BMW of Ocala for the past couple of years now and based solely on Robert's great service and respectful professionalism, when I am ready, I plan to buy my next vehicle from your dealership. He gives me much confidence in the integrity of your business. Please thank him for me. More

Transparency of the condition of the car I purchased. Long time to solidify the deal. Long time to solidify the deal. More

Brent kept me very informed every step of the way. Provided great customer service, I always knew what was happening with my vehicle the entire 4 days there for service. Brent make sure I received a r Provided great customer service, I always knew what was happening with my vehicle the entire 4 days there for service. Brent make sure I received a rental car and Uber service to and from rental company. One of the best Service Managers I’ve encountered from BMW dealerships throughout my worldly travels. Highly recommended!! Ragtime2022 More