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BMW of Ocala - Service Center

Ocala, FL

4.8
216 Reviews

216 Reviews of BMW of Ocala - Service Center

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May 01, 2023

I like bringing my car to the dealership. The experience is pleasant and I like the food. Only thing missing is almond milk for the coffee! Everything else is top notch. Keep up the great cus More

by TAMI@TAMARIANFARMS.COM
Recommend Dealer
Yes
Employees Worked With
Brent Gustafson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brent Gustafson
May 01, 2023 -

BMW of Ocala responded

We are so glad we can create a comfortable environment for you! Occasionally we have milk alternatives in the back, don't be afraid to ask. Thank you so much for the 5 star review!

April 28, 2023

Excellent can't say enough good about the dealership. That's why we have been dealing with them for 18 years More

by Cancun11
Recommend Dealer
Yes
Employees Worked With
Robert Czaplicki
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robert Czaplicki
May 01, 2023 -

BMW of Ocala responded

Thank you so much for your review and long-term loyalty! We are so glad you enjoy you experiences with us!

April 27, 2023

Responsive & very through. I love that you offer valet service! That will definitely be a factor in my decision to consider a BMW as my next new car! More

by schri14@gmail.com
Recommend Dealer
Yes
Employees Worked With
Robert Czaplicki
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robert Czaplicki
May 01, 2023 -

BMW of Ocala responded

Thank you so much for the 5 star review, we are so glad you enjoyed your experience with us!

April 27, 2023

Always been good but this last service experience was bad. Been trying to get repaired since December. Parts were never ordered, emails went unanswered, phone calls went unanswered, appointment was made More

by DENNIS.FURST@GRAINGER.COM
Recommend Dealer
Yes
Employees Worked With
Gage Ball, Gage Ball
April 27, 2023

Your team is extremely professional. I will be back. You offer a level of customer service unparalleled by your competion. More

by Todd S.
Recommend Dealer
Yes
Employees Worked With
Gage Ball, Gage Ball
May 01, 2023 -

BMW of Ocala responded

Thank you so much for leaving us a 5 star review, we are so glad you enjoyed your experience with us. Welcome to the BMW of Ocala family!

April 23, 2023

Top notch dealership in every department From the moment you enter you are greeted and accommodated by a great team! More

by philiplinday
Recommend Dealer
Yes
Employees Worked With
Robert Czaplicki
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robert Czaplicki
Apr 25, 2023 -

BMW of Ocala responded

Thank you so much for taking the time to leave us a 5 star review, we are so glad you enjoyed you experience with us!

April 22, 2023

I dropped off my brand new 2023 M340i because there was water inside the headlight lens. The car only had 200 miles on it. It took two days for them to even look at it and they didn't fix anything. More

by laurenkellar4@gmail.com
Recommend Dealer
No
Employees Worked With
Robert Czaplicki
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robert Czaplicki
Apr 25, 2023 -

BMW of Ocala responded

Thank you so much for taking the time to leave us a review, your option of our business is very important to us. Our Operations Manager Robb Cole, will reach out to you to assist in rectifying the situation.

April 17, 2023

I was welcomed and treated very nicely I even had lunch It was nice to see some of the new vehicles. More

by PJDJWENZ@BELLSOUTH.NET
Recommend Dealer
Yes
Employees Worked With
Dr
Apr 19, 2023 -

BMW of Ocala responded

Thank you for the 5 star review, we are so glad you enjoyed your time with us!

April 11, 2023

Mr. Czaplicki was very helpful and moved as quickly as possible to assist in getting my family back on the road. Very pleasant experience. More

by HOWARD3GA@HOTMAIL.COM
Recommend Dealer
Yes
Employees Worked With
Robert Czaplicki
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robert Czaplicki
Apr 13, 2023 -

BMW of Ocala responded

Thank you so much for the 5 star review, we are so glad we were able to assist you!

April 11, 2023

Autobutler was applied and car interior cleaned very well. Inspection showed a leak in the water pump and I am waiting to hear when the repair can be done More

by GOLFDOC1017
Recommend Dealer
Yes
Employees Worked With
Brent Gustafson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brent Gustafson
Apr 13, 2023 -

BMW of Ocala responded

Thank you for taking the time to leave us a 5 star review, we hope to get your vehicle repaired quickly!

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