BMW of Ocala - Service Center

Very pleasant experience ( our first since moving to Florida). Robert was very efficient and friendly to us. Dealership was clean and waiting area was comfortable Florida). Robert was very efficient and friendly to us. Dealership was clean and waiting area was comfortable More

I took my car in for oil change and had to have rear axle bearings replaced Robert got me a loaner and sent me on my way they promptly completed work Great job Thank you bearings replaced Robert got me a loaner and sent me on my way they promptly completed work Great job Thank you More

The dealership is welcoming, professional, courteous and efficient. I know they will take good care of me and my car. efficient. I know they will take good care of me and my car. More

Service done as expected, ready for my appointment, minimal wait time and a super clean and comfortable waiting area. Service manager was very helpful, answered all my questions and didn't try to sell minimal wait time and a super clean and comfortable waiting area. Service manager was very helpful, answered all my questions and didn't try to sell me anything extra. A satisfying visit! More

Pleased with the service and costumer service. Easy scheduling, time efficient. all questions and concerns answered. Easy scheduling, time efficient. all questions and concerns answered. More

One tire had as slow leak. BMW Ocala came and picked up the car. The tire had a nail in it and was replaced. I bought the car from BMW Ocala along with their tire/wheel insuran BMW Ocala came and picked up the car. The tire had a nail in it and was replaced. I bought the car from BMW Ocala along with their tire/wheel insurance. The tire replacement cost me nothing. The car came back freshly wash, including the wheels. They did a great job. More

Robert Czaplicki is top notch, professional, quick & thorough ... as usual!! I recently completed a 6-month scheduled follow-up visit for an AutoButler Treatment, and during that visit not only was the thorough ... as usual!! I recently completed a 6-month scheduled follow-up visit for an AutoButler Treatment, and during that visit not only was the treatment performed & product applied, but Robert also quickly got me scheduled for a same-day 12 point inspection and was able to scout up a "Dealer Loaner for me, even though there was a scheduling snafu & when I showed up, they indicated my appointment was for that day, but following month! None-the-less Robert checked, went the extra mile & got it all done. I did receive a well detailed, complete text with video history of the inspection & all results. My X4 was ready to go that same day, and I was notified of the Ready-for-Pick-up status of my car. The loaner provided was an immaculate 2024 BMW 3 Series with a full tank of gas. Robert is the Best & I will always ask for him by name. The Dealership & Service Department under Rob Cole are Great ... and the Dealership facility & amenities are superb!! MRogers . More

Very customer oriented. Someone helps immediately. Highly recommended. Knowledgeable on all levels. They really care. Someone helps immediately. Highly recommended. Knowledgeable on all levels. They really care. More

If you want a dealership who only cares about selling products and services that they don't stand behind, and gaslights you when you question their integrity, please visit BMW of Ocala. We've had nothing products and services that they don't stand behind, and gaslights you when you question their integrity, please visit BMW of Ocala. We've had nothing but problems from the car and nothing but hassles from their service department. We will never return. More

Malcolm was so easy to work with and he is so kind! This is my 5th BMW and my favorite by far. Thank you for treating me with respect and for having so much knowledge of my new baby. When I win the lo This is my 5th BMW and my favorite by far. Thank you for treating me with respect and for having so much knowledge of my new baby. When I win the lottery, I’ll be back for two more! Thank you Malcolm and staff! More