BMW of Ocala - Service Center

BMW of Ocala always provides stellar customer service. I'm always greeted with professionalism and a smile. Robb Czaplicki always provides clear communication while offering great professional feedback on I'm always greeted with professionalism and a smile. Robb Czaplicki always provides clear communication while offering great professional feedback on any issues that I may have concerning my vehicle. He's extremely knowledgeable and does his job well. Overall, I'm pleased with my experience. More

Genuine concern for the issue and the customer. Clear, concise communications. Overall a great experience. Clear, concise communications. Overall a great experience. More

Emanuel, my service writer, was very knowledgeable and friendly. Service area is very clean and relaxing. Communication was prompt. friendly. Service area is very clean and relaxing. Communication was prompt. More

Service provided as requested. Especially nice was that they picked up my car on Monday morning and brought it back the next morning ... all with no charge. Especially nice was that they picked up my car on Monday morning and brought it back the next morning ... all with no charge. More

Excellent service from the beginning to the end. Robert Czaplicki is professional, knowledgeable, friendly, and courteous. I will always recommend BMW of Ocala where they make everyone feel welcomed Robert Czaplicki is professional, knowledgeable, friendly, and courteous. I will always recommend BMW of Ocala where they make everyone feel welcomed. More

Brent in service is the absolute best. He is very helpful and thorough And always goes the extra mile to make sure my vehicles are taken care of. He is very helpful and thorough And always goes the extra mile to make sure my vehicles are taken care of. More

I was pleasantly surprised during this years visit for service. It was considerably better than last year when I waited 4 hours for a simple annual check and oil change. The construction from a year ago h service. It was considerably better than last year when I waited 4 hours for a simple annual check and oil change. The construction from a year ago has been completed, the service took less than 90 minutes, the video received from the service department was excellent and easy to follow and Brent met me in the driveway entrance. He was attentive, provided good information and suggestions as well as superior customer service. More

Excellent service from check in to return of loaner vehicle! I highly recommend this dealership!! vehicle! I highly recommend this dealership!! More

Great service and excellent customer support. treats customer with respect car is always done when they say that it will be treats customer with respect car is always done when they say that it will be More

This is the best dealership I have been to. The service is impeccable, They cater to your every need. Highly recommended!! The service is impeccable, They cater to your every need. Highly recommended!! More