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218 Reviews of BMW of Ocala - Service Center
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June 24, 2024
Everything is first rate. Excellent customer service area. Exceptional customer service rep. Local and easy to get to. Excellent customer service area. Exceptional customer service rep. Local and easy to get to. More
by rossirlam
Employees Worked With
June 24, 2024
BMW of Ocala always provides stellar customer service. I'm always greeted with professionalism and a smile. Robb Czaplicki always provides clear communication while offering great professional feedback on I'm always greeted with professionalism and a smile. Robb Czaplicki always provides clear communication while offering great professional feedback on any issues that I may have concerning my vehicle. He's extremely knowledgeable and does his job well. Overall, I'm pleased with my experience. More
by triscilla.cobin
Employees Worked With
June 24, 2024
Professional and courteous service. Vehicle was taken into the shop quickly at the appointed time. Service was completed and car was detailed for pickup. Easy to make the appointmen Vehicle was taken into the shop quickly at the appointed time. Service was completed and car was detailed for pickup. Easy to make the appointment via the phone but started to make it online and was much too complicated. More
by ken.bobetich
Employees Worked With
June 21, 2024
Emanuel, my service writer, was very knowledgeable and friendly. Service area is very clean and relaxing. Communication was prompt. friendly. Service area is very clean and relaxing. Communication was prompt. More
by trong34446
June 21, 2024
Genuine concern for the issue and the customer. Clear, concise communications. Overall a great experience. Clear, concise communications. Overall a great experience. More
by Garybhunt
June 20, 2024
I was pleasantly surprised during this years visit for service. It was considerably better than last year when I waited 4 hours for a simple annual check and oil change. The construction from a year ago h service. It was considerably better than last year when I waited 4 hours for a simple annual check and oil change. The construction from a year ago has been completed, the service took less than 90 minutes, the video received from the service department was excellent and easy to follow and Brent met me in the driveway entrance. He was attentive, provided good information and suggestions as well as superior customer service. More
by carolvp
Employees Worked With
June 20, 2024
Brent in service is the absolute best. He is very helpful and thorough And always goes the extra mile to make sure my vehicles are taken care of. He is very helpful and thorough And always goes the extra mile to make sure my vehicles are taken care of. More
by Drdmurphy3576
Employees Worked With
June 20, 2024
Service provided as requested. Especially nice was that they picked up my car on Monday morning and brought it back the next morning ... all with no charge. Especially nice was that they picked up my car on Monday morning and brought it back the next morning ... all with no charge. More
by burnie
Employees Worked With
June 20, 2024
Excellent service from the beginning to the end. Robert Czaplicki is professional, knowledgeable, friendly, and courteous. I will always recommend BMW of Ocala where they make everyone feel welcomed Robert Czaplicki is professional, knowledgeable, friendly, and courteous. I will always recommend BMW of Ocala where they make everyone feel welcomed. More
by SEllisClark
Employees Worked With
June 19, 2024
Excellent service from check in to return of loaner vehicle! I highly recommend this dealership!! vehicle! I highly recommend this dealership!! More
by Hondagirl
Employees Worked With
