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BMW of Ocala - Service Center

Ocala, FL

4.8
218 Reviews
Call Service Center (352) 433-0823

218 Reviews of BMW of Ocala - Service Center

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June 26, 2024

Excellent service! On time and very reasonable ! Service manager always keeping me informed! Very nice comfortable waiting area with drinks & great snacks! More

by petersenbl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brent Gustafson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 28, 2024 -

BMW of Ocala responded

Thank you for your review! We're delighted to hear that you had an excellent experience with us. Keeping you informed and comfortable is our priority, and we're glad you enjoyed our amenities. Your satisfaction means a lot to us, and we look forward to serving you again in the future. Safe travels!

June 26, 2024

Customer oriented, exemplary communication and service. They go above and beyond to make sure everything is done correctly and expediently. More

by periwinkle71
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Weiss, Jesse Utarid
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Jun 28, 2024 -

BMW of Ocala responded

Thank you for your review! We're delighted to hear that you had a positive experience with our customer-oriented service and exemplary communication. Providing expedient and thorough service is our priority. Your feedback means a lot to us, and we look forward to exceeding your expectations again in the future!

June 26, 2024

Consistently attentive and solution oriented! Manny kept me informed every step of the way, working with the Techies to decipher the computer message necessitating the visit, until we reached a h More

by ljbrancatojr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brent Gustafson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Emanuel Tortorici
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sheik Bakhsh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian, Cosmo, Rob Cole
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Jun 28, 2024 -

BMW of Ocala responded

Thank you for your review! We're thrilled to hear about your positive experience with Manny and our team. Keeping you informed and resolving issues promptly is what we strive for. We're glad your S58 is running smoothly again! We appreciate your business and look forward to assisting you in the future.

June 26, 2024

Emanuel is a great service rep. When my engine light came on he said to come in immediately even though it was a Saturday. They pinpointed the problem and I happily drove out of the More

by owner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Emanuel Tortorici
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 28, 2024 -

BMW of Ocala responded

Thank you for your review! We're glad to hear that Emanuel provided excellent service and accommodated your urgent needs, even on a Saturday. We aim to diagnose and resolve issues promptly so you can get back on the road quickly. We appreciate your business and look forward to serving you again in the future!

June 26, 2024

They are very good at scheduling and keeping the customer updated regarding the progress of the repair. More

by pmvosk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Emanuel Tortorici
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 28, 2024 -

BMW of Ocala responded

Thank you for your feedback and positive review! We strive to provide excellent service and keep our customers informed throughout the repair process. If there's anything more we can do to enhance your experience next time, please let us know. We appreciate your business!

June 26, 2024

The service is very good and the service attitude is very good，nice good ok More

by yong chen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brent Gustafson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Czaplicki
5.0
This rating includes all reviews, with more weight given to recent reviews.
Emanuel Tortorici
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sheik Bakhsh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 28, 2024 -

BMW of Ocala responded

Thank you for your feedback! We're glad to hear you had a positive experience with our service and team. Your satisfaction is important to us, and we look forward to serving you again in the future.

June 25, 2024

First class service from beginning to end. Will recommend to friends. Will definitely use again. More

by jerrywiddowson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Czaplicki
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 28, 2024 -

BMW of Ocala responded

Thank you so much for your glowing review! We're thrilled to hear that you had a first-class experience with us from start to finish. Your recommendation means a lot to us, and we look forward to serving you again in the future!

June 25, 2024

It is true that they treat you like family. Every need is thought about. Great service! More

by d1tipton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Czaplicki
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 25, 2024 -

d1tipton responded

Thankyou for taking great care of my car!

Jun 28, 2024 -

BMW of Ocala responded

We're delighted to hear that you felt like family with us! Providing for your every need is our top priority, and we're grateful for your kind words about our service. Thank you for taking the time to share your experience!

June 25, 2024

Emanuel Tortorici, my Service Rep coordinated my tow, Uber and got my car into Service asap upon hearing the issue. He sent repair and status updates frequently during the day. Luxury car and luxury cust More

by ronniep1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Emanuel Tortorici
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 28, 2024 -

BMW of Ocala responded

Thank you for sharing your fantastic experience with Emanuel and our service team! We're thrilled to hear that he provided such prompt and attentive care, coordinating everything seamlessly for you. We strive to deliver luxury service alongside our luxury cars, and we're delighted that you had a great experience with us. We look forward to serving you again in the future!

June 24, 2024

The service rep Nick was very helpful, listened to our concerns and got the job done promptly! Even though the service rates are quite high, I can rest easy at night knowing the job is done correctly. And More

by mschumm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick
Report | Print
Jun 26, 2024 -

BMW of Ocala responded

Thank you for your feedback! We're thrilled to hear Nick provided excellent service and resolved your concerns promptly. We understand the importance of quality work and appreciate your trust in us. We hope to see you again for any future needs!

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