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BMW of Ocala - Service Center

Ocala, FL

4.8
216 Reviews

216 Reviews of BMW of Ocala - Service Center

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July 02, 2024

Outstanding and personal service! Sheik Bakhsh (service representative) was both professional and personable. Excellent example of the type of individual you can trust with understand More

by Phunt1911
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sheik Bakhsh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 08, 2024 -

BMW of Ocala responded

Thank you for your fantastic review! We're delighted to hear that Sheik provided you with outstanding service. We pride ourselves on having professionals like Sheik who are both professional and personable, ensuring that your concerns are understood and your vehicle receives top-notch care. We appreciate your trust and look forward to serving you again in the future.

July 01, 2024

BMW Ocala associates are friendly and professional. They were flexible and willing to work with my changing schedule too. More

by JessicaStorm
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brent Gustafson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Czaplicki
5.0
This rating includes all reviews, with more weight given to recent reviews.
Emanuel Tortorici
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sheik Bakhsh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 01, 2024 -

BMW of Ocala responded

Thank you for your review! We're pleased to hear that you had a positive experience with our team. It's great to know that they were accommodating and flexible with your schedule, ensuring a smooth and convenient experience for you. If there's anything else we can assist you with, please feel free to reach out. We appreciate your feedback and look forward to serving you again in the future!

June 30, 2024

Had another great service experience at BMW of Ocala. I waited while the work was being done, and was able to work without distraction from my laptop. Work was completed on time and they did a great job More

by Grady
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Emanuel Tortorici
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 01, 2024 -

BMW of Ocala responded

Thank you for sharing your positive experience with us! We're delighted to hear that your recent service visit was another great one. It's fantastic that you were able to work comfortably on your laptop while waiting, and that the work was completed on time to your satisfaction. We truly appreciate your continued trust in us and look forward to providing you with excellent service during your next visit. Thank you again for choosing BMW of Ocala!

June 27, 2024

Professional service writer, loaner requested was ready and the service was done right in a timely manner. More

by carlakad1988
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Emanuel Tortorici
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 28, 2024 -

BMW of Ocala responded

Thank you for your review! We're glad to hear that you had a positive experience with our professional service and loaner car process. Providing timely and accurate service is our priority. Your feedback is appreciated, and we look forward to serving you again in the future. Safe travels!

June 27, 2024

Expedient, courteous and efficient. What more could you want out of your dealership? It was an exceptional experience. More

by Wbeal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Emanuel Tortorici
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 28, 2024 -

BMW of Ocala responded

Thank you for your wonderful review! We're thrilled to hear that you had an exceptional experience with us. Providing expedient, courteous, and efficient service is what we aim for. Your satisfaction is our priority, and we look forward to serving you again in the future. Thank you for choosing our dealership!

June 27, 2024

They go above and beyond to resolve issues. All staff deliver excellent service. They are the best BMW dealership. More

by Ainsley.cain17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Czaplicki
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 28, 2024 -

BMW of Ocala responded

Thank you for your fantastic review! We're delighted to hear that our team went above and beyond to resolve any issues you encountered. Providing excellent service is our priority, and we're honored to be considered the best BMW dealership by you. Your feedback means a lot to us, and we look forward to continuing to exceed your expectations in the future. Thank you for choosing us!

June 27, 2024

My experience with the sales and service advisors have been very positive. The customer service at this dealership is top notch. They make you feel like you are a priority when you walk in the door or cal More

by chandramitchell59
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Czaplicki
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 28, 2024 -

BMW of Ocala responded

Thank you for your wonderful review! We're thrilled to hear that you've had a positive experience with both our sales and service advisors. Providing top-notch customer service and making you feel like a priority are our goals. Your feedback is greatly appreciated, and we look forward to continuing to exceed your expectations during your future visits. Thank you for choosing our dealership!

June 26, 2024

Very quick very courteous amazing service customer attention was great. Shoutouts to Brent who took care of my car last Saturday More

by luisrvargas1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brent Gustafson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 28, 2024 -

BMW of Ocala responded

Thank you for your review! We're thrilled to hear about your positive experience with our service and Brent's exceptional care. Your satisfaction is our priority, and we look forward to assisting you again in the future. Safe travels!

June 26, 2024

Excellent service! On time and very reasonable ! Service manager always keeping me informed! Very nice comfortable waiting area with drinks & great snacks! More

by petersenbl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brent Gustafson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 28, 2024 -

BMW of Ocala responded

Thank you for your review! We're delighted to hear that you had an excellent experience with us. Keeping you informed and comfortable is our priority, and we're glad you enjoyed our amenities. Your satisfaction means a lot to us, and we look forward to serving you again in the future. Safe travels!

June 26, 2024

Customer oriented, exemplary communication and service. They go above and beyond to make sure everything is done correctly and expediently. More

by periwinkle71
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Weiss, Jesse Utarid
Jun 28, 2024 -

BMW of Ocala responded

Thank you for your review! We're delighted to hear that you had a positive experience with our customer-oriented service and exemplary communication. Providing expedient and thorough service is our priority. Your feedback means a lot to us, and we look forward to exceeding your expectations again in the future!

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