BMW of Ocala - Service Center

Service was completed in a timely manner. Waiting room & service center immaculate. All personnel knowledgeable & personable Waiting room & service center immaculate. All personnel knowledgeable & personable More

BMW of Ocala are the finest dealership I have come across in many years of owning luxury cars. They are highly professional, knowledgable and very easy to work with. Their goal is to accommodate the custome in many years of owning luxury cars. They are highly professional, knowledgable and very easy to work with. Their goal is to accommodate the customer in any way possible. I highly recommend them to anyone looking for a new or pre-owned BMW. More

Nick was very professional and friendly, plus kept me posted about the service being done my vehicle. He asked did I want to be taken home and my vehicle delivered when completed. I was satisfied with th posted about the service being done my vehicle. He asked did I want to be taken home and my vehicle delivered when completed. I was satisfied with the service and the waiting time. More

This dealership has been very helpful to me with my BMW. If it needs service they let me know and send someone to pick the car up and service and return it. It is a big time saver for me in my work. They If it needs service they let me know and send someone to pick the car up and service and return it. It is a big time saver for me in my work. They do excellent work and the people are very nice, More

Recently widowed, I have had a very pleasant experience with my Service Manager, Brent Gustafson, whenever my 2015 X5 needed its "annual." I feel very comfortable with his knowledge and personality as well with my Service Manager, Brent Gustafson, whenever my 2015 X5 needed its "annual." I feel very comfortable with his knowledge and personality as well as the total staff of BMW of Ocala. Keep up the good work. More

Service was excellent as it usually is at BMW of Ocala. Keep doing what you do best. Keep doing what you do best. More

We had an emergency repair that had us stranded in Florida which the service department got us in to fix...kudos there. The service representative was a little high pressure when we were contemplating Florida which the service department got us in to fix...kudos there. The service representative was a little high pressure when we were contemplating having the repair completed. I normally do all repairs on my car; however, as I stated earlier, we were on vacation and I didn't have access to tools, etc. In somewhat of a demeaning manner, the service representative stated on at least two occasions "sometimes it's best to let the experts take care of these things". Once the repair was complete, the service rep delivered the car to us; however, there was a new error code displayed on our screen concerning the safety restraint system. When I brought this to the attention of the service rep, at first he didn't believe me that it wasn't present when I dropped the car off. At one point he stated "dude, it's a 2013, you have to expect issues". He finally agreed to have the service technician check to see when the code initiated. After about 20 minutes the service rep delivered the car to us stating "it was a loose connection". On our drive back to Ohio, I noticed the bluetooth connection was intermittent at best and now doesn't work at all. After doing a little research, I discovered this is a common issue when the module we had replaced isn't programed correctly. So apparently it isn't always a good idea to let the "professionals" take care of these things. On the positive side, there were several employees who engaged us during our wait time and offered us a beverage or snacks and we're very friendly. More

Call the same day was able to get in and have my service done within a few hours. done within a few hours. More

This was our first visit to BMW for service on our Mini Cooper. Outstanding service and pricing was much better that what we have paid in the past at other service centers. We were so impressed with BMW Cooper. Outstanding service and pricing was much better that what we have paid in the past at other service centers. We were so impressed with BMW Ocala that we are seriously considering the purchase of a BMW after our Subaru lease is up. More

For the 45 years that I have owned vehicles I have never had such great service that I recently experienced at Ocala BMW. The level of hospitality the moment we walked into the dealership, to a casual conve had such great service that I recently experienced at Ocala BMW. The level of hospitality the moment we walked into the dealership, to a casual conversation with Wheatley our Sales Agent, to the impeccable waiting area with well stocked treats, to the professionalism of the level of service was beyond expectations. In addition the inspection video raised the level of trust and comfort to the whole experience. We can’t wait to share this experience with friends nor can’t wait to return. More