BMW of Ocala - Service Center

I had an appointment at 8:30am for an oil change & requested a new set of tires. I inquired about the time frame and was told around 4 hours to complete my request. I was offered a courtesy shuttle an requested a new set of tires. I inquired about the time frame and was told around 4 hours to complete my request. I was offered a courtesy shuttle and left after making it very clear that I needed my car as soon as possible. Around 2:00pm I made multiple calls to try to find out the status of my vehicle and finally I received a text saying my car would be available for pick up between 4:00-5:00pm. They did not put on a new set of tires and all that they completed in the 8 1/2 hours that they had my vehicle was an oil change. I do not recommend using this dealership and I will take my business elsewhere. More

Best Service expert I ever had, gets things done and uses his expertise to gauartee satisfaction with repairs. As for the Dealership the Management must be trying to discourage sales and service, at everytim his expertise to gauartee satisfaction with repairs. As for the Dealership the Management must be trying to discourage sales and service, at everytime I am in there they monitor how maby cookies and crackers my Grand Children are allowed to have. I maent stop what their doing and sit in the customer lounge watching. And the web page for selecting the car and More

Every visit has always been a pleasant one. Employees are knowledgeable, courteous, helpful with a smile.!! Employees are knowledgeable, courteous, helpful with a smile.!! More

The service department did a very good job on the recall for my x3. Also did a wonderful wash job when they were finished. for my x3. Also did a wonderful wash job when they were finished. More

Brent , the manager is outstanding. The work on my 3 series and 7 series could not have been better. Every employee that I have met over the 12 years that I have been a customer has bee The work on my 3 series and 7 series could not have been better. Every employee that I have met over the 12 years that I have been a customer has been polite and very professional. You won’t find a better team from sales to maintenance. More

Service was completed in a timely manner. Waiting room & service center immaculate. All personnel knowledgeable & personable Waiting room & service center immaculate. All personnel knowledgeable & personable More

BMW of Ocala are the finest dealership I have come across in many years of owning luxury cars. They are highly professional, knowledgable and very easy to work with. Their goal is to accommodate the custome in many years of owning luxury cars. They are highly professional, knowledgable and very easy to work with. Their goal is to accommodate the customer in any way possible. I highly recommend them to anyone looking for a new or pre-owned BMW. More

Nick was very professional and friendly, plus kept me posted about the service being done my vehicle. He asked did I want to be taken home and my vehicle delivered when completed. I was satisfied with th posted about the service being done my vehicle. He asked did I want to be taken home and my vehicle delivered when completed. I was satisfied with the service and the waiting time. More

This dealership has been very helpful to me with my BMW. If it needs service they let me know and send someone to pick the car up and service and return it. It is a big time saver for me in my work. They If it needs service they let me know and send someone to pick the car up and service and return it. It is a big time saver for me in my work. They do excellent work and the people are very nice, More

Recently widowed, I have had a very pleasant experience with my Service Manager, Brent Gustafson, whenever my 2015 X5 needed its "annual." I feel very comfortable with his knowledge and personality as well with my Service Manager, Brent Gustafson, whenever my 2015 X5 needed its "annual." I feel very comfortable with his knowledge and personality as well as the total staff of BMW of Ocala. Keep up the good work. More