BMW of Northwest Arkansas

TLDR: After spending over $18,300 on repairs at BMW of Northwest Arkansas, my car still has issues, and they want another $4,000 for more repairs. All failures happened shortly after they worked on those Northwest Arkansas, my car still has issues, and they want another $4,000 for more repairs. All failures happened shortly after they worked on those parts, suggesting possible improper repairs. Be cautious if considering their services. I recently had a frustrating and costly experience with my 2013 BMW X3 at BMW of Northwest Arkansas. Timeline of Events: 7/24/2024: My car displayed a "Drivetrain Malfunction" error, so I took it to this dealership for repairs. 7/25/2024: The dealer diagnosed a battery issue and recommended replacing the battery and engine gaskets. I agreed and paid $4,000 ($2,000 out of pocket, $2,000 from my extended warranty). 7/26/2024: I got the car back. 7/28/2024: After driving less than 30 miles, the "Drivetrain Malfunction" error appeared again, and the car shut down on the highway. I had it towed back to the dealership. 7/31/2024: The dealer then told me the engine had blown and recommended a replacement with a remanufactured engine. I agreed, paying another $14,300 ($5,000 out of pocket, $9,300 from my extended warranty) for this repair. 8/20/2024: I got the car back, supposedly fixed. 8/25/2024: After driving less than 30 miles again, the "Drivetrain Malfunction" error reappeared. 8/26/2024: I returned the car to the dealership. 8/27/2024: The dealership now says the turbo is broken and needs to be replaced, costing another $4,000. In total, I've spent $18,300 ($7,000 out of pocket, $11,300 from my extended warranty), and now they want an additional $4,000, bringing the total to $22,300—more than double what the car is worth ($10,000)! My frustration: Each time the car returned from the dealership, a new "Drivetrain Malfunction" error occurred almost immediately, leading to another expensive repair. The dealership claims these are separate issues due to different failure codes, but all the failed parts were ones they had recently worked on. It's highly concerning that each failure happened right after their repairs, which suggests the issues might have been caused by improper or inadequate repairs. While the dealership stated they did their best to help me and offered the best discount on the repairs each time, these "discounts" only reduced the cost from a ridiculously high price to a normal high price—hardly a satisfactory resolution given the circumstances. I feel misled and frustrated by the poor diagnostics, lack of accountability, and escalating costs. If I had known the extent of these issues from the beginning, I would have donated the car and bought a new one instead of sinking this much money into ineffective repairs. I strongly advise anyone considering service at BMW of Northwest Arkansas to think twice. My experience has been a series of misdiagnoses, repeated failures, and wasted money. More

I took my newly purchased 2020 BMW X1 to this dealer because of a random intermittent vibration I felt in the steering wheel. The Dealer stated the problem was: a loose engine mount and an unsecured because of a random intermittent vibration I felt in the steering wheel. The Dealer stated the problem was: a loose engine mount and an unsecured AC line. Cost to repair: $1100. Day before I picked up the car, the service advisor reached out and said I needed to have the tires balanced as “they still felt some vibration”. The cost: $99. I balked at this because he’d already assured me the proposed repairs were the problem and would solve the problem. The service advisor comped the tire balance, “for the confusion”. More than a week later, I picked the car up and the exact same vibration occurred when driving it home. This is when I discovered the actual problem with the car wasn’t a problem at all, it was the LANE DEPARTURE WARNING feature, which vibrates in the steering wheel in short subtle bursts. I had no idea this was on my car or anyone’s car! After repeated calls to the dealer’s service manager, BMW of NWA defended the entire debacle and admitted no wrong doing. They did extend a military discount in an attempt to placate me, but it should have been applied anyway. At the least, the dealership should have refunded me the $179.00 diagnostic charge on principle alone. Ultimately the repair notes stated the mechanic “could not reproduce the vibration customer described”. Is this dealer trustworthy? I don’t have any way to verify the problems they say they found and fixed were actually done. Likewise, if these issues were ‘real’, ultimately, you could say it was a good thing they found them and they are now repaired. On the other hand, I can say with absolute certainty, the ‘problem’ I brought my car to them for in the first place had NOTHING to do with what they found as the cause of the vibration and were paid to repair. So, are they trustworthy? My advice, if you’re going to use them is to hold them to the same standard of proof which the major Car Warranty companies do when one of their customer’s cars are in for major repairs. These companies regularly require pictures and sometimes send adjusters to inspect jobs before repairs are authorized. It’s my opinion this business probably doesn’t set out to cheat people, but if a problem arises, I doubt their first allegiance is to their customer. More

Disgruntled service employee Took my 525i in for service recall and the service adviser was great. Between the actual service and washing, a disgruntled employee readjusted ALL se Took my 525i in for service recall and the service adviser was great. Between the actual service and washing, a disgruntled employee readjusted ALL settings and broke the seat, thigh rest. If you're that unhappy with your job QUITE!!!!! Now you know why dealerships get a "bad rap"!!! More

Thank you Woody's ! I do not generally write reviews or give 5 star ratings. However, Woody's and the folks there impressed my wife and I so much we want to express our g I do not generally write reviews or give 5 star ratings. However, Woody's and the folks there impressed my wife and I so much we want to express our gratitude by writing this review. Recently my wife and I purchased a car at Woody's Automotive in Chillicothe, Mo. I found a car on the internet, among many and went to this dealership first, sight unseen. To be honest, we were extremely hesitant due to past experiences. I must say this was our best experience ever in purchasing a car. No, it was not like going to the dentist :-). Scott (salesman) and Mitchell Cooper (sales-manager) were an absolute pleasure to deal with. In our dealings these men were without a doubt 'above reproach'. They handled my wife and I with integrity, courteousness, and most importantly honesty. Having managed sales dept.'s both here and abroad, I can say unequivocally these are top tier sales people, who are interested in getting the deal that fits you; and let me tell you there was no nonsense, no manipulation, and absolutely no hassle in working with these folks. As far as the deal, obviously I got a great deal and am greatly pleased. Further, I was pre-qualified for financing before going to the dealership and Woody's found me a better deal. Naturally, I would give them the highest recommendation. My wife and I want to sincerely thank you gentlemen and all we dealt with at Woody's. You have our business for life. More

Happy Buyer! We got a good deal on our new vehicle and they matched the trade-in value that another dealership offered. We had an overall great experience. We got a good deal on our new vehicle and they matched the trade-in value that another dealership offered. We had an overall great experience. More