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BMW of North Haven

North Haven, CT

4.4
1,413 Reviews

610 Washington Avenue

North Haven, CT

06473

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Showing 1,413 reviews

April 05, 2021

Been in a couple times over the last 2 months for various things. Had some issues come up and I cannot emphasize enough about how adept and professional Alison was when dealing with me in regards to those i More

by KEVINCLARK00
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alison Connors
Apr 05, 2021 -

BMW of North Haven responded

Kevin , Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience working with Alison here at BMW of North Haven. The Ultimate Experience The Service Team at BMW of North Haven

April 02, 2021

Alison and Megan went out of their way to make my scheduled service easy and fast. They got my vehicle serviced and completed with out me altering my busy schedule! More

by DDRP2675
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alison Connors
Apr 02, 2021 -

BMW of North Haven responded

Thank you for taking the time to leave us a review! We're glad to hear that Alison and Megan made your service experience a positive one and will definitely let them know. Thanks for choosing BMW of North Haven! The Ultimate Experience The Service Team at BMW of North Haven

April 02, 2021

Luis Cubicle is very professional and great at keeping me informed.I have with other but I am very satisfied with how he treats he customer. More

by RICHARDAUSTIN29
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Luis Cubille
Apr 02, 2021 -

BMW of North Haven responded

Thank you so much for your excellent review, Richard! It's great to hear that Luis had the opportunity to work with you to your satisfaction. Please don't hesitate to reach out if you need anything else! The Ultimate Experience The Service Team at BMW of North Haven

April 02, 2021

Don was knowledgeable and friendly, he made the process seamless. He made recommendations and told me what was urgent and which ones I can hold off on until next service date. More

by Kareenhenry
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don Smith
Apr 02, 2021 -

BMW of North Haven responded

Thank you for the kind words for our service department, Kareen! We look forward to sharing your compliments with Don, and to working with you next time! The Ultimate Experience The Service Team at BMW of North Haven

April 02, 2021

Came in at 9:26a for my 9:30a appointment... I was told my oil change would take about 1.5hrs with a car wash and vacuum of the interior. Didn’t leave until 11:40a, over 2hrs and didn’t even get a car wash More

by santina.waltower
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Don Smith
April 02, 2021

Our service advisor was amazing and very helpful! Really appreciated everything he did to make our experience positive in a tough situation! Much appreciated! Thank you! More

by NICOLE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Oraine Graham
Apr 02, 2021 -

BMW of North Haven responded

Hello Nicole! Thank you for your business and this review. We're happy to hear Oraine was able to help you through a difficult situation and will pass along your compliments. If there is anything we can assist you with in the future, please let us know! The Ultimate Experience The Service Team at BMW of North Haven

April 02, 2021

Service was mediocre, as buyers we did the majority of the work without much assistance from the dealership when purchasing our vehicle. There was also a dirty toothpick on the passenger side floor the d More

by tj
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Corey Jones, Eduardo Calderon, Pierre Fitzenberger
Apr 05, 2021 -

BMW of North Haven responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly. We’d love to get to the bottom of this and turn things around for you. The Ultimate Experience The Team at BMW of North Haven

April 01, 2021

Everyone at the dealership was a fantastic help from Chris Combs to Matthew in financing they did everything they could to get me the car and I am so happy and thankful they were able to do it for me More

by olender_s
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matthew, Eduardo Calderon, Chris Combs
Apr 01, 2021 -

BMW of North Haven responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! The Ultimate Experience The Team at BMW of North Haven

April 01, 2021

everyone was very accommodating and got my emergency job done in the shortest timeframe. appreciate their efforts. i got a friendly ride to a car rental location from a very kind employee too. More

by bobpapenguth
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Oraine Graham
Apr 01, 2021 -

BMW of North Haven responded

Bob, thank you for taking the time to share your thoughts on working with our team! We're glad to hear that they were able to help and get you back on the road. The Ultimate Experience The Service Team at BMW of North Haven

April 01, 2021

Don Smith and the tech(Elson Morales ) were excellent. I had a critical problem and they worked to solve it and I was able to keep my BMW ! More

by kbarringham
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don Smith
Apr 01, 2021 -

BMW of North Haven responded

Thank you for taking the time to leave us this great review. We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. The Ultimate Experience The Service Team at BMW of North Haven

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