Back

BMW of North Haven

North Haven, CT

4.4
1,413 Reviews

610 Washington Avenue

North Haven, CT

06473

Directions

By Type

Showing 1,413 reviews

April 12, 2021

We are very pleased with Chris Combs and all other BMW of North Haven staff we interacted with. We definitely would recommend BMW of North Haven. More

by kasaucier83
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eduardo Calderon, Chris Combs
April 12, 2021

The staff was very courteous and offered friendly service. The dealership has a very large selection of vehicles, both new and used to chose from. More

by lee.mansfield
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Corey Jones, Andy Duque
April 11, 2021

Excellent service! Alison kept me updated while I waited. I am looking forward to purchasing a new BMW X1 next year! It’s a great little car! More

by glindsay334
Recommend Dealer
Yes
Employees Worked With
Alison Connors
Apr 12, 2021 -

BMW of North Haven responded

Thank you for your review! We are so happy to hear Allison provided you with an excellent service experience. We look forward to assisting you when you are ready to get into a new X1! The Service Team at BMW of North Haven

April 10, 2021

BMW of North Haven is a business that aims to please its customers by providing precise and concise information on all levels. I feel understood by sales and service departments alike. More

by JOMOR34
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ashley Roudie, Oraine Graham, Alison Connors
Apr 12, 2021 -

BMW of North Haven responded

Thank you so much for the review! We appreciate your business and that you choose to service at our BMW of North Haven Service Department as well as our Sales Department! The Service Team at BMW of North Haven

April 09, 2021

Being able to talk with Todd from service to obtain recommendations for future service is most valuable. He is one of the primary reasons I continue to bring my car to your facility. More

by GBOB2
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Ashley Roudie, Alison Connors
Apr 12, 2021 -

BMW of North Haven responded

Thank you so much for the review and for servicing with us here at BMW of North Haven!

April 09, 2021

Great experience. I needed to have my airbag replaced under recall. Time estimate was 1 hour and I had my car back fixed and washed in one hour. I will use BMW of North Haven for service on my BMW's f More

by KMMATHEWS1641
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Luis Cubille
Apr 12, 2021 -

BMW of North Haven responded

We greatly appreciate you taking the time to leave this awesome review! Our Service Advisors work hard to provide accurate time estimates to our clients. We know how busy our clients are therefore we want to provide them with a seamless experience when they bring their vehicle in to be serviced. We look forward to seeing you again when you vehicle comes due for servicing. The Service Team at BMW of North Haven

April 09, 2021

Chris Combs was great to work with. 2 things that disappointed me is that I didn’t get 2 sets of keys & oil not changed More

by corvette9960
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Corey Jones, Eduardo Calderon, Chris Combs
Apr 12, 2021 -

BMW of North Haven responded

Thank you for the kind words about Client Advisor Chris Combs! We are sorry to hear your experience was not 100% satisfactory. Please let us know if you would like to chat further with our General Sales Manager. The Sales Team at BMW of North Haven

April 09, 2021

It did take a while to set up this appointment due to the pandemic and I understand that but when we made the appointment and the service people came out very polite very friendly they wore masks they took c More

by HERKATGOES
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marcelo, Alison Connors
Apr 12, 2021 -

BMW of North Haven responded

Hello Victoria, Thank you so much for taking the time to write such a wonderful review about your experience at BMW of North Haven's Service Center! Our clients deserve the best experience when they bring their vehicle in for service and we are thrilled you enjoyed your time with us. We look forward to seeing you again in the future and are here for you if you are ever looking to get into a new BMW! The Service Team at BMW of North Haven

April 08, 2021

Overall, good experience. I do think that there was a bit of a timing issue with the communication of additional service recommendations. Those recommendations should have been communicated prior to rel More

by BILL.WERTH
Recommend Dealer
Yes
Employees Worked With
Oraine Graham
Apr 12, 2021 -

BMW of North Haven responded

Hi Bill! Thank you for taking the time to leave a review about your experience here with us at BMW of North Haven Service Center. We apologize for the timing issue! Thank you for bringing that to our attention. If you wanted to discuss further with our Service Manager Ashley please let us know and we will connect you. The Service Team at BMW of North Haven

April 08, 2021

You guys need to stop giving out dollar amount estimates with no detailed backup. You are competing with other service companies . To be on the same level to compare quotes you must submit detailed backup q More

by CAZCEE
Recommend Dealer
Yes
Employees Worked With
Ashley Roudie, Luis Cubille
...
92
...